Contact Cocoatech Support

If you can’t resolve your issue with the quick checks, you can contact Cocoatech for help. Providing good details up front helps us solve your problem faster.

How to contact support

You can reach support via:

• Email: help@cocoatech.com

• Website: cocoatech.io (Scroll down to the support part and follow the steps on the Tech support box)

• Community (user-to-user help, tips, and discussion):

  • Path Finder Discord server: https://discord.gg/9WSWnCEg

Use email for anything involving licensing, billing, account access, or bugs you want the team to investigate.
Use Discord when you want to ask other users for workflows, tips, or quick questions.

What to include in your support request (email)

When you email support, please include:

1. Path Finder version

   • Found under Path Finder > About Path Finder.

2. macOS version

   • Example: macOS 14.x Sonoma, macOS 13.x Ventura, etc.

3. License / subscription info

   • The email address used for purchase or subscription

   • Your license key (if you’re on a license-key version)

4. Clear description of the problem

   • What you expected to happen

   • What actually happened

   • Any error messages (exact text or screenshot)

5. Steps to reproduce (if possible)

   • Step 1: …

   • Step 2: …

   • Step 3: …

6. Screenshots or screen recording (optional but very helpful)

   • Especially for UI glitches, activation dialogs, or unexpected behavior.

When to use Discord vs email

• Use Discord (https://discord.gg/9WSWnCEg) when:

  • You want tips or workflow ideas from other Path Finder users

  • You have general “how do I…?” questions

• Use email (help@cocoatech.com) when:

  • The issue involves your license, subscription, or account

  • You found a bug and can describe steps to reproduce

  • You need to share logs, detailed screenshots, or sensitive info