Update Error

John Blaney's Avatar

John Blaney

06 Dec, 2012 03:05 PM

When I tried to update to Path Finder 6, I got the following error:

Pathfinder does not have permission to write to the application directory. Are you running of a disk image? If not, ask your system administrator for help. I have a MacBook Pro laptop running 10.7.5. this is my personal computer, not company machine. Any suggestions?

Thanks

  1. 1 Posted by Cocoatech on 06 Dec, 2012 09:59 PM

    Cocoatech's Avatar

    Hi John,

    When you first downloaded Path Finder, did you copy it into your application folder?

  2. Cocoatech closed this discussion on 06 Dec, 2012 09:59 PM.

  3. John Blaney re-opened this discussion on 06 Dec, 2012 10:36 PM

  4. 2 Posted by John Blaney on 06 Dec, 2012 10:36 PM

    John Blaney's Avatar

    No, I think not. I was new to MACs, after spending a lifetime on PC's .
    It is showing up in PathFinder as its own device, not in application
    folder. How should i proceed?

    On 12/6/12 4:58 PM, "Danny"
    <[email blocked]> wrote:

    >From: Danny (Cocoatech Support)
    >Subject: Update Error
    >
    >Hi John,
    >
    >When you first downloaded Path Finder, did you copy it into your
    >application folder?
    >
    >
    >
    >
    >
    >View this discussion at our support site online:
    >http://support.cocoatech.com/discussions/problems/9914-update-error
    >Reply with #ignore to stop receiving notifications for this discussion.
    >

  5. 3 Posted by Cocoatech on 07 Dec, 2012 07:26 PM

    Cocoatech's Avatar

    John,

    The best option here is to delete and reinstall Path Finder 6. You will need to re-enter your license information after reinstalling, so make sure to keep it on hand.

    There are 2 steps to take when deleting Path Finder 6, I'll guide you through both.

    First, find the Path Finder 6 app, and drag it to the Trash, if its still showing as a device, drag that device to the Trash as well.

    Next, you'll need to find the Preferences file for PF6. To do so you need to access your library file. Click on the Go dropdown menu in the regular Finder, if you do not see Library listed, hold down the Option key and it will show up. Once the Library is open, go to Application Support and delete the entire Path Finder file.

    After both files are in the Trash, make sure to Empty the Trash, then Restart your machine.

    Finally, redownload and reinstall Path Finder 6-(www.cocoatech.com). Enter your license information and you should be all set!

    Let me know how that works, or if you have any more questions or concerns.

  6. Cocoatech closed this discussion on 07 Dec, 2012 07:26 PM.

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