Trash has files, but showing empty.

wgrose's Avatar

wgrose

29 Sep, 2017 11:43 PM

This has been a bug going on a long, long time - since pre-High Sierra, but it's still happening in High Sierra. The trash in my dock will have files in it, but won't empty. I can empty it by going Path Finder -> Empty Trash. Also I can fix the bug (until it happens again) by quitting Path Finder completely and reopening it.

Any chance of this bug ever being fixed?

  1. Support Staff 1 Posted by Path Finder Sup... on 01 Oct, 2017 08:22 AM

    Path Finder Support Team's Avatar

    Hi, 

    Thanks for reaching out. 

    We've received reports that this issue wasn't fixed in PathFinder 7.6 so our developers are aware by now. 
    I will submit this bug once again just to make sure it gets proper attention. 
    Sorry that it takes this long to get the issue resolved. 

    Please feel free to write us back and we will be happy to assist you.

    Best Regards,
    Jordan
    Path Finder Support Team

  2. Path Finder Support Team closed this discussion on 01 Oct, 2017 08:22 AM.

  3. wgrose re-opened this discussion on 04 Dec, 2017 07:26 PM

  4. 2 Posted by wgrose on 04 Dec, 2017 07:26 PM

    wgrose's Avatar

    This still isn't fixed, so I'm wondering if there's any further input on this bug? Thank you.

  5. Path Finder Support Team closed this discussion on 04 Dec, 2017 07:52 PM.

  6. Path Finder Support Team re-opened this discussion on 04 Dec, 2017 07:55 PM

  7. Support Staff 3 Posted by Path Finder Sup... on 04 Dec, 2017 07:55 PM

    Path Finder Support Team's Avatar

    Hi, 

    Could you please make sure that your PathFinder is allowed to make changes? 

    1. Open your terminal and paste the following command to check if Path Finder has been slapped with the quarantined extended attribute:
      xattr /Applications/"Path Finder.app"

    2. If you see com.apple.quarantine returned as output from that last command, then go ahead and run this next command:
      xattr -d com.apple.quarantine /Applications/"Path Finder.app"

    You won't get any feedback or output from that command, but that's okay because you can just run the first command again to see for yourself if the com.apple.quarantine attribute shows up again. It shouldn't, and now Path Finder is freed from Apple quarantine jail.

    Let me know how it goes.

    Best Regards,
    Jordan
    Path Finder Support Team 

  8. Path Finder Support Team closed this discussion on 04 Dec, 2017 07:55 PM.

  9. wgrose re-opened this discussion on 04 Dec, 2017 08:02 PM

  10. 4 Posted by wgrose on 04 Dec, 2017 08:02 PM

    wgrose's Avatar

    Jordan, I don't see any result. It just goes to the next line when I typed "xattr /Applications/"Path Finder.app".

  11. Support Staff 5 Posted by Path Finder Sup... on 04 Dec, 2017 08:11 PM

    Path Finder Support Team's Avatar

    Hi,

    I see. Could you please specify, how long has it been since you got your copy of PathFinder? 
    Have you upgraded to High Sierra without reinstalling your PathFinder? 
    Would you like to give it a try? I'm suggesting this since we don't really get reports of this issue nowadays. 
    Please note that this will erase all of your preferences but it's important to clean up all of the traces: 

    1. Delete Path Finder and its traces according to the article: 
      http://support.cocoatech.com/kb/installation-and-compatibility/how-...
    2. Download the latest version of the app from our site
    3. Copy zipped app to the Applications folder
    4. Unzip it into the Apps folder and launch

    Though it doesn't look very likely to be fixed this way since you had this issue even at pre-High Sierra times. 
    Would you like to share, is there anything quite unusual in your software that could affect PathFinder? 
    So we have our further investigation of this issue. 

    Looking forward to your reply. 

    Best Regards, 
    Jordan
    Path Finder Support Team 

  12. Path Finder Support Team closed this discussion on 04 Dec, 2017 08:11 PM.

  13. wgrose re-opened this discussion on 04 Dec, 2017 08:21 PM

  14. 6 Posted by wgrose on 04 Dec, 2017 08:21 PM

    wgrose's Avatar

    The only unusual thing that is possible is I run SoftRAID, but it's hard to say if this is a factor or not. Since you mentioned a while ago this was a bug that wasn't fixed, I'm hoping it's something that can be addressed sooner rather than later.

    I find quitting Path Finder and reopening it fixes it for a "while" (some hours), but then the issue returns. Super frustrating.

  15. Path Finder Support Team closed this discussion on 04 Dec, 2017 08:50 PM.

  16. Path Finder Support Team re-opened this discussion on 04 Dec, 2017 08:50 PM

  17. 7 Posted by wgrose on 21 Jan, 2019 05:13 AM

    wgrose's Avatar

    Still having this issue - been going on years - still an issue on my new 2018 Mac mini. The trash in the dock shows files in it, but emptying the trash from the dock does nothing. I have to empty the trash from the Path Finder menu. Path Finder -> Empty Trash.

    I think the issue is having SoftRAID volumes. If I empty the trash of files from a NON-SoftRAID volume, it empties fine from the dock. If I delete files from a SoftRAID volume, the dock trash icon won't work correctly.

    Thank you in advance for any help. Would love this to be finally resolved.

    Path Finder 8.3.8, MacOS 10.14.2.

  18. Support Staff 8 Posted by Path Finder Sup... on 21 Jan, 2019 08:33 AM

    Path Finder Support Team's Avatar

    Hi, 

    Do you perhaps have a few disks? 
    You can check Trash for different disks in Path Finder > Trash. 

    In case you are aware of that, I will just ping our developers with this issue once again, sorry for the inconvenience. 

    Best Regards,
    Jordan 
    Path Finder Support Team

  19. Path Finder Support Team closed this discussion on 21 Jan, 2019 08:33 AM.

  20. wgrose re-opened this discussion on 21 Jan, 2019 08:36 AM

  21. 9 Posted by wgrose on 21 Jan, 2019 08:36 AM

    wgrose's Avatar

    Hi, yes I'm aware, thank you. I'd just like to be able to see what's in the trash via the dock icon (it shows nothing, despite it being full of files), and empty the trash from there. Thank you.

  22. Support Staff 10 Posted by Path Finder Sup... on 21 Jan, 2019 08:47 AM

    Path Finder Support Team's Avatar

    Hi, 

    Thanks, I'm submitting this for our developers' further investigation. 

    We appreciate your feedback! Make sure to let us know should any questions arise. 

    Best Regards,
    Jordan 
    Path Finder Support Team

  23. Path Finder Support Team closed this discussion on 21 Jan, 2019 08:47 AM.

  24. wgrose re-opened this discussion on 21 Jan, 2019 08:47 AM

  25. 11 Posted by wgrose on 21 Jan, 2019 08:47 AM

    wgrose's Avatar

    Thanks, Jordan. This is my one really outstanding issue that bugs me day in, day out. I'd love it if it were fixed. Happy to test any build you may have to address it.

    Thank you again.

  26. Path Finder Support Team closed this discussion on 21 Jan, 2019 08:58 AM.

  27. Path Finder Support Team re-opened this discussion on 21 Jan, 2019 08:58 AM

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