Memory leak with PF 7.5

Kevin Schraith's Avatar

Kevin Schraith

06 Jul, 2017 04:28 PM

3 times in the last week I've had to force quit Pathfinder which is quietly running in the background, was at 50+Gb when I killed it. After restart at 222Mb.

Didn't have console up before I Force Quit though...

  1. Support Staff 1 Posted by Path Finder Sup... on 06 Jul, 2017 04:50 PM

    Path Finder Support Team's Avatar

    Hi Kevin,

    Thank you for your email!

    In order for me to best assist you could you specify the following information:

    1. What is the exact version of Path Finder that you currently have (including the build)?
    2. What is the version of your Operating System?

    Looking forward to your reply to provide you with further assistance. Thanks!

    Best Regards,
    Eugene,
    Path Finder Support Team

  2. Path Finder Support Team closed this discussion on 06 Jul, 2017 04:50 PM.

  3. Kevin Schraith re-opened this discussion on 06 Jul, 2017 06:13 PM

  4. 2 Posted by Kevin Schraith on 06 Jul, 2017 06:13 PM

    Kevin Schraith's Avatar

    Version 7.5 (1720)
    MacOS 10.12.5

  5. 3 Posted by mgnewman on 14 Jul, 2017 04:39 AM

    mgnewman's Avatar

    Same here, but not quite as severe.

    iMac 2017, 21.5", 16GB RAM
    PF 7.5 (1720)
    MacOS 10.12.5

    When first started PF uses about 500MB RAM. After a few days this creeps up to nearly 2GB and keeps on going.

    Sample attached.

  6. Support Staff 4 Posted by Path Finder Sup... on 14 Jul, 2017 07:47 AM

    Path Finder Support Team's Avatar

    Hi Kevin,

    We've received reports that Sort by Date Added may cause a memory leak. Could you please open List View Options (PF > Cmd + J), set the switch to All Windows (top-left corner of the list), Sort by to Name, Arrange by to None and check the memory usage?

    If that won't help, may I kindly ask you to reinstall the application?

    To re-install Path Finder 7, first make sure to back-up your license information, so you have it ready after finishing this process. Next, follow the uninstall process listed in this Knowledge Base article:

    http://support.cocoatech.com/kb/installation-compatibility-and-perf...

    Once it is done, head to our website to download a fresh installation of Path Finder:
    www.cocoatech.com

    Copy PF7.zip file to the Applications folder, unzip it there and run the installation.

    Then enter your license information.

    Please let us know how it goes! 

    Best Regards,
    John,
    Path Finder Support Team

  7. Path Finder Support Team closed this discussion on 14 Jul, 2017 07:47 AM.

  8. mgnewman re-opened this discussion on 14 Jul, 2017 08:41 AM

  9. 5 Posted by mgnewman on 14 Jul, 2017 08:41 AM

    mgnewman's Avatar

    I have always had PF set up as you suggest:

    set the switch to All Windows (top-left corner of the list), Sort by to Name, Arrange by to None

    So, I completely uninstalled PF and have reinstalled it.

    I’ll let you know how the memory usage goes.

  10. Path Finder Support Team closed this discussion on 14 Jul, 2017 10:17 AM.

  11. mgnewman re-opened this discussion on 29 Jul, 2017 04:07 AM

  12. 6 Posted by mgnewman on 29 Jul, 2017 04:07 AM

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    After I reinstalled PF the initial memory usage hovered around 500 MB.

    After two weeks it is back up to 1.7 GB according to Activity Monitor:

    Path Finder 1.71 GB 1.13 GB

  13. Support Staff 7 Posted by Path Finder Sup... on 29 Jul, 2017 06:22 PM

    Path Finder Support Team's Avatar

    Hi Kevin,

    I'm really sorry to hear that.

    Could you please specify if you've started to use some specific options or modules in the last few days?

    Also, could you send us a sample (a snapshot) of Path Finder process in a separate file - this will enable us to analyze what happens with the application. Here's how to get it:

    1. Open Path Finder and reproduce the problem.
    2. Open Activity Monitor from the /Applications/Utilities folder.
    3. Select Path Finder in the process list. To help making a selection, type "Path Finder" in the Filter field.
    4. Click the Sample Process button in the toolbar - this will open a new window entitled "Sample of Path Finder" and a sample of the process is collected.
    5. Click Save and save the sample file.
    6. Close (Command-W) the Sample window opened in step 2.
    7. Send the sample file saved in step 5 to us.

    Looking forward to your reply to provide you with further assistance.

    Best Regards,
    John,
    Path Finder Support Team

  14. Path Finder Support Team closed this discussion on 29 Jul, 2017 06:22 PM.

  15. mgnewman re-opened this discussion on 29 Jul, 2017 11:04 PM

  16. 8 Posted by mgnewman on 29 Jul, 2017 11:04 PM

    mgnewman's Avatar

    Hi,

    My name is Mike, not Kevin. Kevin started this thread, but I have posted because I have a similar memory leak problem.

    I have continued to use PF as always. I haven't started to use anything new or changed any settings recently.

    Note that the attached sample was taken AFTER I quit and restarted PF in order to reduce the memory footprint.

  17. 9 Posted by mgnewman on 04 Oct, 2017 04:36 AM

    mgnewman's Avatar

    So, I'm now on High Sierra running PF 7.6 and we still have the horrible memory hog problem. This morning High Sierra notified me that I was running out of application memory. PF was using the most, at 3.57 GB. How can this be? Will it ever be fixed?

  18. 10 Posted by Hubert on 05 Oct, 2017 06:15 AM

    Hubert's Avatar

    Same here:
    Sierra 10.12.7
    PF 7.6 (1724)

    "Out of application memory" after a few hours.

    It needs quick fixing...

  19. Path Finder Support Team closed this discussion on 08 Oct, 2017 05:25 AM.

  20. Path Finder Support Team re-opened this discussion on 08 Oct, 2017 05:27 AM

  21. Support Staff 11 Posted by Path Finder Sup... on 08 Oct, 2017 05:28 AM

    Path Finder Support Team's Avatar

    Hi, 

    I've assigned the discussion to the developer. 

    Sorry for the inconvenience. 

    Best Regards,
    Jordan
    Path Finder Support Team

  22. Path Finder Support Team closed this discussion on 08 Oct, 2017 05:28 AM.

  23. Path Finder Support Team re-opened this discussion on 08 Oct, 2017 05:28 AM

  24. 12 Posted by Steven Arnold on 19 Oct, 2017 09:26 PM

    Steven Arnold's Avatar

    FYI, the latest update may be slightly better, but there's still a severe memory leak in Path Finder, on the order of gigabytes of memory. Path Finder is consuming 20 GB of RAM and 150% of CPU (one and a half cores) -- far, far more than any other app on this machine (and I run a lot of apps).

  25. Path Finder Support Team closed this discussion on 20 Oct, 2017 07:06 PM.

  26. Path Finder Support Team re-opened this discussion on 20 Oct, 2017 07:08 PM

  27. 13 Posted by Steven Arnold on 25 Oct, 2017 07:54 PM

    Steven Arnold's Avatar

    On a fresh install of High Sierra, I installed Path Finder latest from the web site. I've used it a fair amount in setting up the new machine. Its memory use now is around 6 GB -- still a lot of memory, but at the same time a lot less than the other computer. It's using 87% CPU on a 12-core machine. But although these numbers I think are out of line, I don't see a steady and rapid increase in memory usage like I did on the other machine.

    The other machine was using Hands Off. This one doesn't have that installed. I wonder if a denial of a connection for Path Finder might have caused a memory leak? Is memory properly released if a connection attempt fails?

  28. 14 Posted by bear on 26 Oct, 2017 08:14 AM

    bear's Avatar

    Similar here, too. I believe I have my PF memory leak problem narrowed down to custom icons. Some are small in size, but even the largest are less than 20 MB. This only seems to happen on my 7200 RPM external media drive with custom icons for videos. Memory will spike loading the icon, then dip back down until it tries to load another one. (See Activity Monitor, iconservicesagent and kernel_task.) My Apple support ticket is being sent to engineers as I am finding this problem in Finder as well. Will try to report back.

  29. Path Finder Support Team closed this discussion on 29 Oct, 2017 04:07 PM.

  30. Path Finder Support Team re-opened this discussion on 29 Oct, 2017 04:08 PM

  31. 15 Posted by Paul on 30 Oct, 2017 07:09 PM

    Paul's Avatar

    Potential memory leak with 7.6.1 (1726) and high sierra.
    The longer you keep pathfinder running the more memory it consumes. I stop it at 10 GB memory consumption usually, but it is very annoying to keep this under control. I had already one complete system freeze because of it.
    Hope you get it fixed, soon!
    Thanks
    Paul

  32. Path Finder Support Team closed this discussion on 31 Oct, 2017 02:26 PM.

  33. Path Finder Support Team re-opened this discussion on 31 Oct, 2017 02:26 PM

  34. 16 Posted by Chris on 12 Nov, 2017 05:06 PM

    Chris's Avatar

    didn't realize problem until today when received message w/7.6.1 and Pathfinder consuming 36gb memory. Just updated to 7.6.2 and ok for now.

  35. Path Finder Support Team closed this discussion on 12 Nov, 2017 09:30 PM.

  36. Path Finder Support Team re-opened this discussion on 12 Nov, 2017 09:30 PM

  37. 17 Posted by Chris Brooks on 16 Nov, 2017 02:59 PM

    Chris Brooks's Avatar

    Pretty much the same story here on High Sierra and 7.6.2 (1729). Sadly it has become routine for me over the past few months to check activity monitor, kill Path Finder, then relaunch it,.

  38. Path Finder Support Team closed this discussion on 16 Nov, 2017 03:11 PM.

  39. Path Finder Support Team re-opened this discussion on 16 Nov, 2017 03:11 PM

  40. 18 Posted by Chris Cecil on 19 May, 2020 03:23 PM

    Chris Cecil's Avatar

    I have this problem also.
    Was there ever a resolution?
    Extensive Memory leak with PF7

  41. 19 Posted by Kevin Schraith on 22 May, 2020 07:00 AM

    Kevin Schraith's Avatar

    Chris, I don't think I ever got a specific fix from them. I'm on 8.6 now
    and don't notice any problems these days, don't remember when/how it got
    better. Sorry.

  42. 20 Posted by cesaudiopro on 22 May, 2020 02:30 PM

    cesaudiopro's Avatar

    Kevin...on a regular basis, what would you say is the amount of ram consumed by pathfinder with 8.6?

    CHRISTOPHER A. CECIL

         On Friday, May 22, 2020, 01:00:52 AM MDT, Kevin Schraith <[email blocked]> wrote:
     
     From: Kevin Schraith
    Subject: Memory leak with PF 7.5

    Chris, I don't think I ever got a specific fix from them.  I'm on 8.6 now
    and don't notice any problems these days, don't remember when/how it got
    better.  Sorry.

    View this discussion at our support site online: https://support.cocoatech.com/discussions/problems/53339-memory-leak-with-pf-75

    ---

    Reply with #ignore to stop receiving notifications for this discussion.

  43. 21 Posted by Steven Arnold on 22 May, 2020 06:33 PM

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    Christopher, I am showing PF 9.3.2 using 717MB of real memory and roughly 3GB total (including virtual). It's not really a problem for me, Firefox for example uses 1.2GB real and almost 10GB total. In a smaller memory environment (like a 16GB laptop) it might use less, not sure. Just FYI.

  44. Path Finder Support Team closed this discussion on 23 May, 2020 09:37 AM.

  45. Path Finder Support Team re-opened this discussion on 23 May, 2020 09:40 AM

  46. Support Staff 22 Posted by Path Finder Sup... on 23 May, 2020 09:40 AM

    Path Finder Support Team's Avatar

    Hello Chris,

    We have eradicated CPU memory leakage within the next releases of PF7 back in the days. In case if you still have high CPU usage, make sure to create a new private discussion, so we can gather some data and address this issue.

    Have a great day!

    Best regards,
    Mary
    Path Finder support

  47. Path Finder Support Team closed this discussion on 23 May, 2020 09:40 AM.

  48. cesaudiopro re-opened this discussion on 23 May, 2020 11:11 PM

  49. 23 Posted by cesaudiopro on 23 May, 2020 11:11 PM

    cesaudiopro's Avatar

    Steve-
    That seems like an incredibly high amount of RAM usage for a file manager program.
    Is there something you are doing that is really intensive to accumulate that much Ram?
    Graphics, Video?

    CHRISTOPHER A. CECIL
         On Friday, May 22, 2020, 12:33:58 PM MDT, Steven Arnold <[email blocked]> wrote:

     From: Steven Arnold
    Subject: Memory leak with PF 7.5

    Christopher, I am showing PF 9.3.2 using 717MB of real memory and roughly 3GB total (including virtual). It's not really a problem for me, Firefox for example uses 1.2GB real and almost 10GB total. In a smaller memory environment (like a 16GB laptop) it might use less, not sure. Just FYI.

    View this discussion at our support site online: https://support.cocoatech.com/discussions/problems/53339-memory-leak-with-pf-75

    ---

    Reply with #ignore to stop receiving notifications for this discussion.

  50. Path Finder Support Team closed this discussion on 25 May, 2020 07:59 AM.

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