Signed upf for Sub the first day was double billed still has not been resovled.

brianamartin221's Avatar

brianamartin221

15 Mar, 2022 04:09 AM

30 days ago (2/14/22) I signed up for the PFsubscription. I was double-billed (S29.99)and reached out that day, was told it was only showing one charge on my PF account so I sent over a screenshot of my CC statement showing the double billing to which I had no reply.

I have sent the request 2 more times via email and have not heard back.

I have less of an issue with the subscription than some others on this forum but I get the concern. While I don't really trust that the subscription will increase major releases or bug fixes I would hope some basic communication would be standard.

  1. 1 Posted by brianamartin221 on 23 Mar, 2022 05:14 PM

    brianamartin221's Avatar

    Still no reply from the Cocotech team. Reporting the duplicate charge as fraud with my credit card company.

  2. 2 Posted by brianamartin221 on 06 Apr, 2022 11:39 AM

    brianamartin221's Avatar

    Never heard back from PF but did get the double charge refunded from my credit card company. Will be looking into fork lift or other alternatives before my 1 year is up.

  3. Support Staff 3 Posted by Path Finder Sup... on 11 Apr, 2022 08:27 PM

    Path Finder Support Team's Avatar

    Hi Brian,

    Mary from Path Finder support here!

    I am sorry for such a delayed response. We receive a higher amount of queries right now which makes it harder to respond to everyone in a timely manner.

    I am passing this query to our Sales Department, so they can refund you the second charge. Once the refund is processed, we will let you know via email.

    Should you have anything else you’d like to address, please feel free to write us back, and we will be happy to assist you.

    Best Regards,
    Mary 
    Path Finder Support Team

  4. Path Finder Support Team closed this discussion on 11 Apr, 2022 08:27 PM.

  5. brianamartin221 re-opened this discussion on 12 Apr, 2022 07:22 PM

  6. 4 Posted by brianamartin221 on 12 Apr, 2022 07:22 PM

    brianamartin221's Avatar

    I was able to dispute with my credit card and I got the 2nd charge back.

  7. Path Finder Support Team closed this discussion on 12 May, 2022 08:13 AM.

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