Consistent Loss of Drag and Drop

PF 10.2 - still no rectification of the long-standing recurring failure of drag and drop.

Works when launching PF. After some time and for no discernible reason, attempting drag and drop of file or files from one folder to another doesn't work. Happens at least once or twice a day.

Only way to resolve is to restart the app. Previously followed all the recommended steps to 'fix', including deleting the app and starting fresh (which is super annoying as I lose all my prefs) - and it does not solve the issue.

  1. 1 Posted by Josh on 10 Dec, 2021 08:26 PM

    Josh's Avatar

    I'm finding this a consistent issue as well!

    I'm on Mac OS 12.0.1 running PF 10.2

  2. Support Staff 2 Posted by Path Finder Sup... on 13 Dec, 2021 04:20 PM

    Path Finder Support Team's Avatar

    Hi there,

    First of all, thanks for reporting this and I am sorry for the behavior you have observed. It is surely not intended one and we'll do our best to dig deeper into this.

    Could you send us a sample (a snapshot) of Path Finder process in a separate file? This will enable us to analyze what happens with the application.

    Here's how to get it:
    1. Open Path Finder and reproduce the problem. If the problem is dynamic (e.g. unexpected action result), please try reproducing it during the sample collection.
    2. Open Activity Monitor from the /Applications/Utilities folder.
    3. Select Path Finder in the process list. To help making a selection, type "Path Finder" in the Filter field.
    4. Click the Sample Process button in the toolbar - this will open a new window entitled "Sample of Path Finder" and a sample of the process is collected.
    5. Click Save and save the sample file.
    6. Close (Command-W) the Sample window opened in step 2.
    7. Send the sample file saved in step 5 to us.

    Looking forward to your reply!

    Best Regards,
    Mary
    Path Finder Support Team

  3. Path Finder Support Team closed this discussion on 13 Dec, 2021 04:20 PM.

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