Slow file copies

roysofnahant's Avatar

roysofnahant

21 Sep, 2021 03:30 PM

Moving files from directory to directory (same volume or different volume, makes no difference) very slow/hanging. Can I shut off preflighting to test a theory? V 10.2

  1. Support Staff 1 Posted by Path Finder Sup... on 23 Sep, 2021 02:18 AM

    Path Finder Support Team's Avatar

    Hello!

    Thank you for reaching out to Path Finder Support!

    Could you send us a sample (a snapshot) of Path Finder process in a separate file? This will enable us to analyze what happens with the application.

    Here's how to get it:
    1. Open Path Finder and reproduce the problem. If the problem is dynamic (e.g. unexpected action result), please try reproducing it during the sample collection.
    2. Open Activity Monitor from the /Applications/Utilities folder.
    3. Select Path Finder in the process list. To help making a selection, type "Path Finder" in the Filter field.
    4. Click the Sample Process button in the toolbar - this will open a new window entitled "Sample of Path Finder" and a sample of the process is collected.
    5. Click Save and save the sample file.
    6. Close (Command-W) the Sample window opened in step 2.
    7. Send the sample file saved in step 5 to us.

    Looking forward to your reply!

    Best Regards,
    Dennis Novitsky
    Path Finder Support Team

  2. Path Finder Support Team closed this discussion on 23 Sep, 2021 02:18 AM.

  3. roysofnahant re-opened this discussion on 23 Sep, 2021 06:38 PM

  4. 2 Posted by roysofnahant on 23 Sep, 2021 06:38 PM

    roysofnahant's Avatar

    Thanks for getting back to me. Here is a sample.

  5. Support Staff 3 Posted by Path Finder Sup... on 25 Sep, 2021 05:26 AM

    Path Finder Support Team's Avatar

    Hello!

    We've notified our development team about this - they will take a look at the problem.

    Let us know should you have any additional questions!

    Best wishes,
    Dennis Novitsky
    Path Finder Support

  6. Path Finder Support Team closed this discussion on 25 Sep, 2021 05:26 AM.

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