High CPU Usage Big Sur 11.5 July 2021

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Marcus

27 Jul, 2021 10:06 PM

Guys,
Very frustrating problem of high CPU usage as per all the other people who have reported this problem. And before you tell me to uncheck the 'colorize syntax' box and the 'calculate all sizes' checkbox, I have already done this.
Could you please advise on what the next steps is for a proper fix. This has been happening for many years now without a solid fix in place yet.
Thanks for your support in advance.

  1. 1 Posted by Marcus on 27 Jul, 2021 10:08 PM

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  2. 2 Posted by Marcus on 27 Jul, 2021 10:08 PM

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  3. Support Staff 3 Posted by Path Finder Sup... on 31 Jul, 2021 11:17 AM

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    Hi Marcus,

    I appreciate reporting this to us, and I am sorry for the inconveniences you experience.

    Could you send us a sample (a snapshot) of Path Finder process in a separate file? This will enable us to analyze what happens with the application.

    Here's how to get it:
    1. Open Path Finder and reproduce the problem. If the problem is dynamic (e.g. unexpected action result), please try reproducing it during the sample collection.
    2. Open Activity Monitor from the /Applications/Utilities folder.
    3. Select Path Finder in the process list. To help making a selection, type "Path Finder" in the Filter field.
    4. Click the Sample Process button in the toolbar - this will open a new window entitled "Sample of Path Finder" and a sample of the process is collected.
    5. Click Save and save the sample file.
    6. Close (Command-W) the Sample window opened in step 2.
    7. Send the sample file saved in step 5 to us.

    Looking forward to your reply!

    Best Regards,
    Mary
    Path Finder Support Team

  4. Path Finder Support Team closed this discussion on 31 Jul, 2021 11:17 AM.

  5. Marcus Medici re-opened this discussion on 03 Aug, 2021 03:50 AM

  6. 4 Posted by Marcus Medici on 03 Aug, 2021 03:50 AM

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    Mary,

    Thanks for your response and instructions. I've attached the sample process to this comment. Looking forward to your analysis.

  7. Support Staff 5 Posted by Path Finder Sup... on 03 Aug, 2021 02:46 PM

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    Hi Marcus, 

    Thank you for the sample! 

    I have forwarded your email to our developers. It may take some time to investigate the details of the issue. 

    Be sure to let us know should any additional questions arise. 

    Best Regards, 
    Mary
    Path Finder Support Team

  8. Path Finder Support Team closed this discussion on 03 Aug, 2021 02:46 PM.

  9. Path Finder Support Team re-opened this discussion on 03 Aug, 2021 07:52 PM

  10. 6 Posted by Marcus Medici on 09 Aug, 2021 11:47 PM

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    Thanks Mary. I've attached another smaple process file just incase the first one has any issues.

  11. 7 Posted by Marcus Medici on 01 Sep, 2021 11:49 PM

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    Mary/Team,

    Following up on this issue. Have your developers been able to identify the problem? It has been happening non-stop, usually happens at least once a day, and is driving me mad.

    Thanks,
    Marcus

  12. Support Staff 8 Posted by Path Finder Sup... on 05 Sep, 2021 01:00 PM

    Path Finder Support Team's Avatar

    Hi Marcus,

    Unfortunately, there are no news available on this matter yet. Once there will be any new updates on this matter, our developer will himself notify you about it via email and this discussion thread.

    Best Regards,
    Mary 
    Path Finder Support Team

  13. Path Finder Support Team closed this discussion on 05 Sep, 2021 01:00 PM.

  14. Path Finder Support Team re-opened this discussion on 05 Sep, 2021 01:19 PM

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