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symlinks from dropbox don't work in sidebar

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dekekincaid

03 Jul, 2021 03:34 PM

Dropbox offers to backup various folders in your home directory. When it does that it symlinks them from the Dropbox folder to its original location. When you click on any of those symlinks on the sidebar it says:
This operation can't be completed because the original item for "Downloads" can't be found.
Delete Alias/Ok

If I list in my shell you can see this:
lrwx------+ 1 deke staff 33 Jul 3 08:26 Downloads -> /Users/deke/Dropbox/Mac/Downloads

The symlink works fine in the native macos Finder. Can you guys make it so symlinks work properly in the sidebar?

1. Support Staff 1 Posted by Path Finder Sup... on 06 Jul, 2021 12:35 PM

   

   Hi there,

   I appreciate reporting this to us.

   First things first, make sure to double check the configurations you have under Preferences (Command + ,) > Features > Dropbox and try to re-link it. Relaunch the app and try to test everything once again.

   If the issue still persists, send us a sample (a snapshot) of Path Finder process in a separate file. This will enable us to analyze what happens with the application.

   Here's how to get it:
   1. Open Path Finder and reproduce the problem. If the problem is dynamic (e.g. unexpected action result), please try reproducing it during the sample collection.
   2. Open Activity Monitor from the /Applications/Utilities folder.
   3. Select Path Finder in the process list. To help making a selection, type "Path Finder" in the Filter field.
   4. Click the Sample Process button in the toolbar - this will open a new window entitled "Sample of Path Finder" and a sample of the process is collected.
   5. Click Save and save the sample file.
   6. Close (Command-W) the Sample window opened in step 2.
   7. Send the sample file saved in step 5 to us.

   Looking forward to your reply!

   Best Regards,
   Mary
   Path Finder Support Team

   • Edit

2. Path Finder Support Team closed this discussion on 06 Jul, 2021 12:35 PM.

3. dekekincaid re-opened this discussion on 15 Jul, 2021 05:43 AM

4. 2 Posted by dekekincaid on 15 Jul, 2021 05:43 AM

   

   I tried unlinking and re-linking and I did not have any luck with the
   dropbox feature. I have attached the path finder sample.

   • Sample_of_Path_Finder.txt 120 KB
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5. Support Staff 3 Posted by Path Finder Sup... on 17 Jul, 2021 01:58 PM

   

   Hi there, 

   Thank you for the sample! 

   I have forwarded your email to our developers. It may take some time to investigate the details of the issue. 

   Be sure to let us know should any additional questions arise. 

   Best Regards, 
   Mary
   Path Finder Support Team

   • Edit

6. Path Finder Support Team closed this discussion on 17 Jul, 2021 01:58 PM.

7. Path Finder Support Team re-opened this discussion on 17 Jul, 2021 05:37 PM

8. 4 Posted by marc himel on 13 Dec, 2021 06:27 PM

   

   Any update to this issue? I am having the same problem on a new Macbook with Monterey installed. I just setup Dropbox to back up my desktop, downloads, and documents folder. It worked for the first day, but stopped when I restarted the computer. I unlinked and relinked Dropbox to no avail

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9. Support Staff 5 Posted by Path Finder Sup... on 14 Jan, 2022 07:11 PM

   

   Hi there,

   Mary from Path Finder support here!

   Unfortunately, there are no news available on this matter. Our developer is looped in and will provide updates once they are available.

   Best Regards,
   Mary 
   Path Finder Support Team

   • Edit

10. Path Finder Support Team closed this discussion on 14 Jan, 2022 07:11 PM.

11. Path Finder Support Team re-opened this discussion on 14 Jan, 2022 07:13 PM