Modules Hung

Incanto's Avatar

Incanto

22 Apr, 2021 01:05 AM

I just upgraded to PF 10 from PF 9. When I bring up the Module box, clicking on any of them . . . does Nothing. No module opens. What an unpleasant surprise. I'm on a 2018 Mac Mini, MacOS 10.15.7. What do you think is going on?

  1. Support Staff 1 Posted by Path Finder Sup... on 24 Apr, 2021 02:34 PM

    Path Finder Support Team's Avatar

    Hi Fred, 

    Mary from Path Finder support here!

    Can you please specify if the following issue still persists once you update your Path Finder 10 to the latest version available, e.g. 10.0.4?

    Looking forward to your reply!

    Best Regards,
    Mary 
    Path Finder Support Team

  2. Path Finder Support Team closed this discussion on 24 Apr, 2021 02:34 PM.

  3. Incanto re-opened this discussion on 24 Apr, 2021 08:24 PM

  4. 2 Posted by Incanto on 24 Apr, 2021 08:24 PM

    Incanto's Avatar

    That is the version I'm reporting on, 10.0.4.

  5. Support Staff 3 Posted by Path Finder Sup... on 27 Apr, 2021 05:37 PM

    Path Finder Support Team's Avatar

    Hi Fred,

    Mary from Path Finder support here!

    May I ask you to follow the instruction and check if the issue still persists: 

    1. Delete Path Finder and its traces via AppCleaner

    2. Download the latest version of the app from our site

    3. Launch Path Finder and move it to the Apps folder as the app suggests

    Please note that the uninstallation disregards all preferences you have set on your end. If you’d like to save them, make sure to navigate to the following path and copy both preference file and folder to the safe location.

    ~/Users/your_username/Library/Application Support/Path Finder/Settings (folder) ~/Users/your_username/Library/Preferences/com.cocoatech.PathFinder.plist (list) 

    Once you re-install your app, replace the new files in the same location, with a previously saved files.

    Best Regards,
    Mary 
    Path Finder Support Team

  6. Path Finder Support Team closed this discussion on 27 Apr, 2021 05:37 PM.

  7. Incanto re-opened this discussion on 27 Apr, 2021 06:49 PM

  8. 4 Posted by Incanto on 27 Apr, 2021 06:49 PM

    Incanto's Avatar

    Mary . . . Thank you for responding. I followed your instructions "to a T",
    and succeeded to get the new download up with all of my preferences intact.
    That was good. However, the module pane still does not accept a mouse
    click, or, at least, nothing happens when I click on any of the modules in
    it, as before. :-(

  9. Support Staff 5 Posted by Path Finder Sup... on 01 May, 2021 02:15 PM

    Path Finder Support Team's Avatar

    Hi Fred,

    You mentioned that you click on module window to activate your module. It is programmed in Path Finder that clicks on module buttons would not activate the module. You need to drag-and-drop your module to any of the Shelves to activate them. 

    Could you please confirm that drag-and-dropping also did not work for you?

    If it did not, please send us a sample (a snapshot) of Path Finder process in a separate file. This will enable us to analyze what happens with the application.

    Here's how to get it:
    1. Open Path Finder and reproduce the problem. If the problem is dynamic (e.g. unexpected action result), please try reproducing it during the sample collection.
    2. Open Activity Monitor from the /Applications/Utilities folder.
    3. Select Path Finder in the process list. To help making a selection, type "Path Finder" in the Filter field.
    4. Click the Sample Process button in the toolbar - this will open a new window entitled "Sample of Path Finder" and a sample of the process is collected.
    5. Click Save and save the sample file.
    6. Close (Command-W) the Sample window opened in step 2.
    7. Send the sample file saved in step 5 to us.

    Looking forward to your reply!

    Best Regards,
    Mary
    Path Finder Support Team

  10. Path Finder Support Team closed this discussion on 01 May, 2021 02:15 PM.

  11. Incanto re-opened this discussion on 01 May, 2021 03:15 PM

  12. 6 Posted by Incanto on 01 May, 2021 03:15 PM

    Incanto's Avatar

    Thank you. That solved it. I don't know how I got it into my head that one
    clicks on the modules to activate them. Could it be that in previous
    versions it worked that way? Chock it up to a septuagenerian using modern
    tech . . . Thanks again . . . FW.

  13. Support Staff 7 Posted by Path Finder Sup... on 03 May, 2021 09:06 AM

    Path Finder Support Team's Avatar

    Hi Fred,

    Glad to hear that we sorted it all out!
    In previous versions of Path Finder modules worked the same way by adding to the Shelf via a drag-and-drop.

    Should you have anything else you’d like to address, please feel free to write us back, and we will be happy to assist you.

    Best Regards,
    Mary 
    Path Finder Support Team

  14. Path Finder Support Team closed this discussion on 03 May, 2021 09:06 AM.

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