Cannot scroll left in Big Sur

Chris Malins's Avatar

Chris Malins

08 Feb, 2021 03:37 AM

Pathfinder version 10.0.2
macOS 11.2 (Big Sur)

In column view I cannot scroll left using the Apple mouse.

Horizontal scolling in finder works fine. Horizontal scrolling also works fine in Pathfinder on Catalina.

  1. Support Staff 1 Posted by Path Finder Sup... on 08 Feb, 2021 11:09 AM

    Path Finder Support Team's Avatar

    Hi Christopher,

    Mary from Path Finder support here!

    First of all, thanks for reporting this!

    In order for me to best assist you and try to reproduce the issue on my end, I would like to ask you to make a screen recording of the issue and send it to us.
      You can check on how to record a video recording here. After doing so, please upload it to Google Drive, Dropbox or any other storage provider and send a link to me.

    Looking forward to your reply!

    Best regards,
    Mary
    Path Finder Support Team

  2. Path Finder Support Team closed this discussion on 08 Feb, 2021 11:09 AM.

  3. Christopher Malins re-opened this discussion on 11 Feb, 2021 02:19 PM

  4. 2 Posted by Christopher Mal... on 11 Feb, 2021 02:19 PM

    Christopher Malins's Avatar

    Hi Mary,

    It’s a bit hard to convey something not working when you can’t see my hands using the trackpad, but trust me, I’m furiously trying to scroll left and right, and only the latter seems to work.

    Here is a link to the video: https://1drv.ms/u/s!ArX7b3kH8GBfiON7zY1cWhRy9cJFQw?e=Dw3h6d <https://1drv.ms/u/s!ArX7b3kH8GBfiON7zY1cWhRy9cJFQw?e=Dw3h6d>

    Kind regards,

    Chris

  5. 3 Posted by Chiya on 12 Feb, 2021 02:27 PM

    Chiya's Avatar

    Hello from Japan.

    I'm in the same situation on macOS 11.2 Big Sur and Path Finder 10.0.2 using Magic Trackpad 2.
    I don't know what the cause is, but it's very inconvenient...
    Please fix it.

  6. Support Staff 4 Posted by Path Finder Sup... on 15 Feb, 2021 11:25 AM

    Path Finder Support Team's Avatar

    Hi everyone,

    May I ask you to follow the instruction and check if the issue still persists: 

    1. Delete Path Finder and its traces via AppCleaner
    2. Download the latest version of the app from our site
    3. Launch Path Finder and move it to the Apps folder as the app suggests.

    Please note that the uninstallation disregards all preferences you have set on your end. If you’d like to save them, make sure to navigate to the following path and copy both preference file and folder to the safe location.

    ~/Users/your_username/Library/Application Support/Path Finder/Settings (folder) ~/Users/your_username/Library/Preferences/com.cocoatech.PathFinder.plist (list) 

    Once you re-install your app, replace the new files in the same location, with a previously saved files.

    Best Regards,
    Mary 
    Path Finder Support Team

  7. Path Finder Support Team closed this discussion on 15 Feb, 2021 11:25 AM.

  8. Christopher Malins re-opened this discussion on 18 Feb, 2021 03:13 AM

  9. 5 Posted by Christopher Mal... on 18 Feb, 2021 03:13 AM

    Christopher Malins's Avatar

    Hi Mary,

    Unfortunately those steps did not solve the problem. Please advise next steps and any way we can help.

    Kind regards,

    Chris

  10. 6 Posted by ChrisC on 22 Feb, 2021 06:11 AM

    ChrisC's Avatar

    This is a really annoying issue. I'm on Big Sur on a Macbook Air M1. There is no horizontal scrolling possible when in column view (I'm using a mac mouse). Makes me dread having to navigate through folder levels using PathFinder. I tried the above-mentioned reinstall, it did nothing. Please fix soon!

  11. Support Staff 7 Posted by Path Finder Sup... on 22 Feb, 2021 10:17 AM

    Path Finder Support Team's Avatar

    Hi there,

    Could you send us a sample (a snapshot) of Path Finder process in a separate file? This will enable us to analyze what happens with the application.

    Here's how to get it:
    1. Open Path Finder and reproduce the problem. If the problem is dynamic (e.g. unexpected action result), please try reproducing it during the sample collection.
    2. Open Activity Monitor from the /Applications/Utilities folder.
    3. Select Path Finder in the process list. To help making a selection, type "Path Finder" in the Filter field.
    4. Click the Sample Process button in the toolbar - this will open a new window entitled "Sample of Path Finder" and a sample of the process is collected.
    5. Click Save and save the sample file.
    6. Close (Command-W) the Sample window opened in step 2.
    7. Send the sample file saved in step 5 to us.

    Looking forward to your reply!

    Best Regards,
    Mary
    Path Finder Support Team

  12. Path Finder Support Team closed this discussion on 22 Feb, 2021 10:17 AM.

  13. Jules re-opened this discussion on 22 Feb, 2021 10:40 AM

  14. 8 Posted by Jules on 22 Feb, 2021 10:40 AM

    Jules's Avatar

    Hi there

    Thanks for getting back to me. Sampled process file attached.

    Regards

    -Julian

  15. 9 Posted by Chiya on 23 Feb, 2021 06:15 AM

    Chiya's Avatar

    Hi.

    Here is a sampled process file. I hope this helps you!

  16. 10 Posted by ChrisC on 23 Feb, 2021 06:57 AM

    ChrisC's Avatar

    Thanks, guys. I'm not sure how the process file could help, but here you go. More importantly, I'm trying to upload a screen capture with my voiceover explaining the issue, but your website is giving me a 314 error, even though my video is well below your 10MB limit. Pls help!

  17. Support Staff 11 Posted by Path Finder Sup... on 25 Feb, 2021 01:53 PM

    Path Finder Support Team's Avatar

    Hi everyone, 

    Thanks for the sample files!

    @ChrisC, make sure to upload the video to Dropbox or Google Drive and share with us the link to it. Adjust the share settings to Available to open to anyone with link, so it could be opened on our end.

    Best Regards,
    Mary 
    Path Finder Support Team

  18. Path Finder Support Team closed this discussion on 25 Feb, 2021 01:53 PM.

  19. Path Finder Support Team re-opened this discussion on 13 Mar, 2021 11:04 AM

  20. 12 Posted by Christopher on 15 Mar, 2021 02:53 PM

    Christopher's Avatar

    Re: "make sure to upload the video to Dropbox or Google Drive and share with us the link to it"

    I did this on "Feb 11, 2021 @ 10:19 PM" (see link above). Are you chasing multiple videos of the same thing? Are you close to releasing a fix?

  21. 13 Posted by Jules on 24 Mar, 2021 09:18 AM

    Jules's Avatar

    Any news on this frustrating problem yet? Have you been able to duplicate it, at least?

  22. Support Staff 14 Posted by Dragan on 24 Mar, 2021 06:03 PM

    Dragan's Avatar

    Hi all,

    I've finally managed to reproduce this problem, I wasn't able to do it before. The problem comes from some changes Apple made to column view API and our custom modifications of column view (since it doesn't do everything we need out of the box).

    The fix will be available in the next update release. In the form of beta it will be available even earlier, in a few days.

  23. 15 Posted by Chris Malins on 30 Mar, 2021 03:29 PM

    Chris Malins's Avatar

    I updated to 10.0.3 (running on macOS 11.2.3) and the bug is still there after the update. Please advise when it will be fixed.

  24. Support Staff 16 Posted by Path Finder Sup... on 03 Apr, 2021 06:02 PM

    Path Finder Support Team's Avatar

    Hi there,

    I appreciate the update. I have informed our developer about the occurrence in the newest version.

    Best Regards,
    Mary 
    Path Finder Support Team

  25. Path Finder Support Team closed this discussion on 03 Apr, 2021 06:02 PM.

  26. Path Finder Support Team re-opened this discussion on 03 Apr, 2021 06:04 PM

  27. 17 Posted by Jules on 04 Apr, 2021 11:15 AM

    Jules's Avatar

    I assumed 10.0.3 (2089) was not the fixed version, since it arrived pretty much as soon as the 24 Mar post by Dragan and not a 'few days' later – and I'm not running the beta. Whatever the case, the bug isn't fixed in 10.0.3 for me either.

  28. Path Finder Support Team closed this discussion on 08 Apr, 2021 12:55 PM.

  29. Jules re-opened this discussion on 22 Apr, 2021 01:45 PM

  30. 18 Posted by Jules on 22 Apr, 2021 01:45 PM

    Jules's Avatar

    Any more news on when this frustrating bug will be fixed?

  31. 19 Posted by mufapu on 24 Apr, 2021 12:00 AM

    mufapu's Avatar

    Can confirm, still bugged in 10.0.4 on M1 mac mini with latest Big Sur update.

  32. Path Finder Support Team closed this discussion on 24 Apr, 2021 12:41 PM.

  33. Path Finder Support Team re-opened this discussion on 24 Apr, 2021 12:43 PM

  34. Support Staff 20 Posted by Path Finder Sup... on 24 Apr, 2021 12:43 PM

    Path Finder Support Team's Avatar

    Hi Christopher,

    Mary from Path Finder support here!

    I am sorry for the following inconvenience. The query is still under investigation by our developer. Once there are any news on this matter, he will update you via this discussion.

    Thanks for your patience and cooperation!

    Best Regards,
    Mary 
    Path Finder Support Team

  35. Path Finder Support Team closed this discussion on 24 Apr, 2021 12:43 PM.

  36. Path Finder Support Team re-opened this discussion on 26 Apr, 2021 04:03 PM

  37. 21 Posted by staudigel.consu... on 27 Apr, 2021 04:59 PM

    staudigel.consulting's Avatar

    same issue here, pls keep me updated as well

  38. Path Finder Support Team closed this discussion on 29 Apr, 2021 06:09 PM.

  39. Path Finder Support Team re-opened this discussion on 29 Apr, 2021 06:10 PM

  40. Support Staff 22 Posted by Path Finder Sup... on 29 Apr, 2021 06:10 PM

    Path Finder Support Team's Avatar

    Hi there,

    Sure, everyone would get a notification once there are any news posted from our developer on this matter in this discussion.

    Best Regards,
    Mary
    Path Finder Support Team

  41. 23 Posted by Lutz on 04 May, 2021 05:27 PM

    Lutz's Avatar

    Hi Mary, please give me a notification,too.

  42. Path Finder Support Team closed this discussion on 06 May, 2021 02:32 PM.

  43. Path Finder Support Team re-opened this discussion on 06 May, 2021 02:33 PM

  44. 24 Posted by RC on 12 May, 2021 02:44 PM

    RC's Avatar

    Same complaint. Please add me to the notification list too please.

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