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Folders not up to date on PF 10

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tosbsas

22 Dec, 2020 12:58 PM

Hi there

have seen it now several times especially in relation to larger video files. I have a folder called downloads where I store the daily stuff. When editing a Video and saving it there, its not shown often immediately and reload will not fix that. I need to close Command+q PF and restart to get the correct list of files. Yesterday it even wouldn't show a name change on a file without doing that.

MBP 2017, 16GB RAM Please check

1. 1 Posted by tosbsas on 23 Dec, 2020 04:09 PM

   

   Update

   Seems mostly mp4 files - size doesn't matter

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2. 2 Posted by tosbsas on 24 Dec, 2020 06:07 PM

   

   rename is not shown either sometimes

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3. 3 Posted by tosbsas on 28 Dec, 2020 04:37 PM

   

   reload is not working, at least nothing is done visibly

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4. 4 Posted by tosbsas on 03 Jan, 2021 11:54 PM

   

   help please

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5. Support Staff 5 Posted by Path Finder Sup... on 04 Jan, 2021 10:33 AM

   

   Hi Ruben,

   Mary from Path Finder support here!

   I am sorry for a delayed response. Right now we’re experiencing much higher amount of requests coming up and thus, it takes longer to respond to the queries received.

   Could you please share with us a screen recording of such issue? Additionally, please specify your macOS and Path Finder version you use.

   Best Regards,
   Mary 
   Path Finder Support Team

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6. Path Finder Support Team closed this discussion on 04 Jan, 2021 10:33 AM.

7. tosbsas re-opened this discussion on 04 Jan, 2021 02:00 PM

8. 6 Posted by tosbsas on 04 Jan, 2021 02:00 PM

   

   can try the recording - Using newest PF version and Latest MacOS

   But its happening especially after having suspended the machine and running it again - no created files justo don't show up and only way to get them is command Q and restart PF

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9. 7 Posted by tosbsas on 14 Jan, 2021 04:33 PM

   

   First Video - I downloaded Evernote - not shown in PF

   I quit PF completely and restart it

   Second video - Evernote dmg is shown

   Reload did nothing

   https://1drv.ms/u/s!ArQJXKUksZNhhJhoeUsT3boDLo6-kA?e=NDLMlD

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10. 8 Posted by tosbsas on 17 Jan, 2021 11:43 PM

    

    anyone seeing this????

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11. Support Staff 9 Posted by Path Finder Sup... on 18 Jan, 2021 09:07 AM

    

    Hi Ruben, 

    I am sorry for a delayed response. Right now we’re experiencing much higher amount of requests coming up and thus, it takes longer to respond to the queries received.

    Could you send us a sample (a snapshot) of Path Finder process in a separate file? This will enable us to analyze what happens with the application.

    Here's how to get it:
    1. Open Path Finder and reproduce the problem. If the problem is dynamic (e.g. unexpected action result), please try reproducing it during the sample collection.
    2. Open Activity Monitor from the /Applications/Utilities folder.
    3. Select Path Finder in the process list. To help making a selection, type "Path Finder" in the Filter field.
    4. Click the Sample Process button in the toolbar - this will open a new window entitled "Sample of Path Finder" and a sample of the process is collected.
    5. Click Save and save the sample file.
    6. Close (Command-W) the Sample window opened in step 2.
    7. Send the sample file saved in step 5 to us.

    Looking forward to your reply!

    Best Regards,
    Mary
    Path Finder Support Team

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12. Path Finder Support Team closed this discussion on 18 Jan, 2021 09:07 AM.

13. tosbsas re-opened this discussion on 18 Jan, 2021 05:11 PM

14. 10 Posted by tosbsas on 18 Jan, 2021 05:11 PM

    

    ok, will do. As it is not always I will need to wait for it to happen again - although its pretty often, especially after coming back from Hibernate

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15. 11 Posted by tosbsas on 18 Jan, 2021 11:51 PM

    

    ok, I got it now

    Made the steps you asked me to when 1 app and 1 pdf file would not show after having it copied from an external drive to the folder

    Than control-q quit PF and after restart both files showed and I made a report again

    • Analyse_von_„Path_Finder“_After_quit_and_restart.txt 234 KB
    • Analyse_von_„Path_Finder“_with_files_missing.txt 155 KB
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16. 12 Posted by tosbsas on 21 Jan, 2021 07:21 PM

    

    Mary, I know you are pretty much alone here :-)) but we might some fix on this

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17. 13 Posted by jamiehurt on 22 Jan, 2021 04:14 AM

    

    Nevermind

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18. 14 Posted by tosbsas on 22 Jan, 2021 11:32 PM

    

    hi Jamie - would be nice you wouldn't have changed the topic of this post completely. Nothing related to my bug report. Could you please do your own - thanks

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19. 15 Posted by tosbsas on 28 Jan, 2021 05:20 PM

    

    anyone? Its amazing how slow support answers. I know you seem to be alone here Mary, but this is not a small problem. Yesterday I downloaded a file in an important meeting, PF didn't show it - had to restart PF to be able to see it. What do I need a file manager for if its not showing files

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20. Support Staff 16 Posted by Path Finder Sup... on 29 Jan, 2021 11:05 AM

    

    Hi Ruben,

    I am sorry for the delayed response! 

    May I ask you to follow the instruction and check if the issue still persists: 

    1. Delete Path Finder and its traces via AppCleaner
       
    2. Download the latest version of the app from our site
       
    3. Launch Path Finder and move it to the Apps folder as the app suggests

    Please note that the uninstallation disregards all preferences you have set on your end. If you’d like to save them, make sure to navigate to the following path and copy both preference file and folder to the safe location.

    ~/Users/your_username/Library/Application Support/Path Finder/Settings (folder) ~/Users/your_username/Library/Preferences/com.cocoatech.PathFinder.plist (list) 

    Once you re-install your app, replace the new files in the same location, with a previously saved files.

    In the meantime, I am passing your query to our developer for further investigation.

    Best Regards,
    Mary 
    Path Finder Support Team

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21. Path Finder Support Team closed this discussion on 29 Jan, 2021 11:05 AM.

22. Path Finder Support Team re-opened this discussion on 29 Jan, 2021 01:57 PM

23. 17 Posted by tosbsas on 29 Jan, 2021 02:27 PM

    

    ok did that - we'll see :-))

    Finder shows the files inmediatly - so its not a folder permission problem or stuff like that

    By the way same issue here

    https://support.cocoatech.com/discussions/problems/179489-issue-wit...

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24. 18 Posted by tosbsas on 30 Jan, 2021 11:09 AM

    

    I tried your solution- its not working. After restarting PF its ok for a while but After several times of “Standby” of the machine its back. And reload does Not do anything. Only Solution - quit TF and restart it. A mess

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25. 19 Posted by tosbsas on 04 Feb, 2021 08:13 PM

    

    No change in 10.0.2 - this HAS to be fixed. Its a joke a file manager that shows files that are not there anymore o doesn't show the ones that are there.

    I believe that there is a problem with reload when coming out of standby the machine. I do see this always after several standby's. With a freshly started PF it doesn't happen.

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26. Support Staff 20 Posted by Path Finder Sup... on 06 Feb, 2021 01:40 PM

    

    Hi Ruben,

    I appreciate the update, and I am sorry for the inconvenience connected to it. Can you please share with us a new sample of the issue using the newest PF10 version? 

    Best Regards,
    Mary 
    Path Finder Support Team

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27. Path Finder Support Team closed this discussion on 06 Feb, 2021 01:40 PM.

28. tosbsas re-opened this discussion on 08 Feb, 2021 10:00 PM

29. 21 Posted by tosbsas on 08 Feb, 2021 10:00 PM

    

    Here you go

    There is a folder called video - I changed it to video 0221 but that change wasn't shown until I did restart PF.

    • Bildschirmfoto_2021-02-08_um_16.58.16.jpg 90 KB
    • Analyse_von_„Path_Finder“_-_changed_name_is_not_shown.txt 218 KB
    • Analyse_von_„Path_Finder“_After_Restar_PF_change_is_shown.txt 162 KB
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30. 22 Posted by tosbsas on 12 Feb, 2021 01:28 PM

    

    Hi there, any news?

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31. Support Staff 23 Posted by Path Finder Sup... on 15 Feb, 2021 11:14 AM

    

    Hi Ruben, 

    The case has been escalated to our developer, but it can take some time to investigate this occurrence since it is not reproducible on my end.

    Can you please re-install the app and check if the issue persists?

    Best Regards, 
    Mary
    Path Finder Support Team

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32. Path Finder Support Team closed this discussion on 15 Feb, 2021 11:14 AM.

33. tosbsas re-opened this discussion on 15 Feb, 2021 08:41 PM

34. 24 Posted by tosbsas on 15 Feb, 2021 08:41 PM

    

    did that - persists

    Are you saying you don*t see that on your device? I can easily produce it - several standbys and the downloads folder will not show new files or changes on files.

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35. Path Finder Support Team closed this discussion on 23 Feb, 2021 12:50 PM.

36. Path Finder Support Team re-opened this discussion on 23 Feb, 2021 12:51 PM

37. Support Staff 25 Posted by Path Finder Sup... on 23 Feb, 2021 12:51 PM

    

    Hi Ruben,

    This case is already escalated to our developer for further investigation, and we'll update you should any news on this matter appear.

    Best Regards,
    Mary
    Path Finder Support Team

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