Pathfinder Sidebar Showing Truncated Drive Names/Documentnames (Big Sur Beta)

Steven Miller's Avatar

Steven Miller

24 Oct, 2020 10:08 AM

I have attached a screenshot of the issue. I tried deleting the sidebar and reloading the module as suggested in another thread and no luck.

  1. Support Staff 1 Posted by Path Finder Sup... on 24 Oct, 2020 12:11 PM

    Path Finder Support Team's Avatar

    Hi Steven,

    In this case, could you send us a sample (a snapshot) of Path Finder process in a separate file? This will enable us to analyze what happens with the application.

    Here's how to get it:
    1. Open Path Finder and reproduce the problem. If the problem is dynamic (e.g. unexpected action result), please try reproducing it during the sample collection.
    2. Open Activity Monitor from the /Applications/Utilities folder.
    3. Select Path Finder in the process list. To help making a selection, type "Path Finder" in the Filter field.
    4. Click the Sample Process button in the toolbar - this will open a new window entitled "Sample of Path Finder" and a sample of the process is collected.
    5. Click Save and save the sample file.
    6. Close (Command-W) the Sample window opened in step 2.
    7. Send the sample file saved in step 5 to us.

    Looking forward to your reply!

    Best Regards,
    Mary
    Path Finder Support Team

  2. Path Finder Support Team closed this discussion on 24 Oct, 2020 12:11 PM.

  3. Steven Merley re-opened this discussion on 29 Oct, 2020 08:51 AM

  4. 2 Posted by Steven Merley on 29 Oct, 2020 08:51 AM

    Steven Merley's Avatar
  5. Support Staff 3 Posted by Path Finder Sup... on 29 Oct, 2020 09:12 AM

    Path Finder Support Team's Avatar

    Hi Steven, 

    Thank you for the sample! 

    I have forwarded your email to our developers. It may take some time to investigate the details of the issue. 

    Be sure to let us know should any additional questions arise. 

    Best Regards, 
    Mary
    Path Finder Support Team

  6. Path Finder Support Team closed this discussion on 29 Oct, 2020 09:12 AM.

  7. Path Finder Support Team re-opened this discussion on 29 Oct, 2020 09:18 AM

  8. 4 Posted by Steven Merley on 29 Oct, 2020 09:27 AM

    Steven Merley's Avatar

    Please because it's very hard to use the app at the moment and if I can't get this fixed I may have to go back to the finder and I don't really want that!

  9. Support Staff 5 Posted by Path Finder Sup... on 29 Oct, 2020 10:24 AM

    Path Finder Support Team's Avatar

    Hi Steven,

    I understand your frustration, Steven.

    As macOS Big Sur is still beta version of macOS, we were not able to adjust possible issues connected with it. However, reports such as yours helps us eradicate present issues.

    I have passed it to our developer, and I am sure he will investigate and proceed with the needed adjustments for the display to be correct.

    Have a great day!

    Best Regards,
    Mary 
    Path Finder Support Team

  10. Path Finder Support Team closed this discussion on 29 Oct, 2020 10:24 AM.

  11. Path Finder Support Team re-opened this discussion on 29 Oct, 2020 10:27 AM

  12. 6 Posted by Steven Merley on 29 Oct, 2020 10:39 AM

    Steven Merley's Avatar

    Thanks for the very responsive and helpful support!

  13. Path Finder Support Team closed this discussion on 29 Oct, 2020 10:51 AM.

  14. Path Finder Support Team re-opened this discussion on 29 Oct, 2020 10:51 AM

  15. 7 Posted by Per Steinar K. on 29 Oct, 2020 11:01 AM

    Per Steinar K.'s Avatar

    Hi.
    I have the same problem - but found a workaround.
    Resize the sidebar towards the left then back to the right.
    I don't remember if I re-clicked when resizing to the right.

  16. 8 Posted by Steven Merley on 29 Oct, 2020 11:11 AM

    Steven Merley's Avatar

    Per Steinar K... TY! That works perfectly and is some thing I never would've thought of trying. Much appreciated.

  17. Path Finder Support Team closed this discussion on 29 Oct, 2020 12:57 PM.

  18. Steven Merley re-opened this discussion on 29 Oct, 2020 03:54 PM

  19. 9 Posted by Steven Merley on 29 Oct, 2020 03:54 PM

    Steven Merley's Avatar

    You should be aware that sliding the side bar over until it's not visible and sliding it back temporarily fixes the problem. It's a workaround for now but maybe a clue as to what's wrong

  20. Support Staff 10 Posted by Path Finder Sup... on 30 Oct, 2020 06:10 AM

    Path Finder Support Team's Avatar

    Hi there,

    I appreciate the clarification. I will note this to our developer in escalation note!

    Have a great day!

    Best Regards,
    Mary 
    Path Finder Support Team

  21. Path Finder Support Team closed this discussion on 30 Oct, 2020 06:10 AM.

  22. Path Finder Support Team re-opened this discussion on 30 Oct, 2020 06:17 AM

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