Cannot Launch Path Finder After Force Quit

cocoatech's Avatar

cocoatech

11 Aug, 2020 02:02 PM

Path Finder 9.4
macOS 10.12.6

Sometimes when Path Finder locks up (spinning color cursor) when accessing a network share (AFP), I have to force-quit the app. At this point I cannot re-launch it. The dock still shows it as still running even though Command-Tab does not show the app anymore. The problem is I cannot run Path Finder again without restarting the laptop.

Are there any processes or daemons I can kill to restore the ability to re-launch the app without having to resort to restarting the system? This issue has been occuring since version 9, possibly 8 as well.

  1. Support Staff 1 Posted by Path Finder Sup... on 13 Aug, 2020 02:26 PM

    Path Finder Support Team's Avatar

    Hi Jo,

    Could you send us a sample (a snapshot) of Path Finder process in a separate file? This will enable us to analyze what happens with the application.

    Here's how to get it:
    1. Open Path Finder and reproduce the problem. If the problem is dynamic (e.g. unexpected action result), please try reproducing it during the sample collection.
    2. Open Activity Monitor from the /Applications/Utilities folder.
    3. Select Path Finder in the process list. To help making a selection, type "Path Finder" in the Filter field.
    4. Click the Sample Process button in the toolbar - this will open a new window entitled "Sample of Path Finder" and a sample of the process is collected.
    5. Click Save and save the sample file.
    6. Close (Command-W) the Sample window opened in step 2.
    7. Send the sample file saved in step 5 to us.

    Looking forward to your reply!

    Best Regards,
    Mary
    Path Finder Support Team

  2. Path Finder Support Team closed this discussion on 13 Aug, 2020 02:26 PM.

  3. cocoatech re-opened this discussion on 13 Aug, 2020 04:20 PM

  4. 2 Posted by cocoatech on 13 Aug, 2020 04:20 PM

    cocoatech's Avatar

    Thank you, Mary. I will provide the sample file next time this issue hits.

  5. Path Finder Support Team closed this discussion on 15 Aug, 2020 08:03 AM.

  6. Path Finder Support Team re-opened this discussion on 15 Aug, 2020 08:04 AM

  7. Support Staff 3 Posted by Path Finder Sup... on 15 Aug, 2020 08:04 AM

    Path Finder Support Team's Avatar

    Hi Jo,

    Sure, we're always here for you!

    Have a great day!

    Best Regards,
    Mary 
    Path Finder Support Team

  8. Path Finder Support Team closed this discussion on 15 Aug, 2020 08:04 AM.

  9. cocoatech re-opened this discussion on 24 Aug, 2020 01:33 AM

  10. 4 Posted by cocoatech on 24 Aug, 2020 01:33 AM

    cocoatech's Avatar

    Hello Mary,

    Attached is the requested process sample file.

    Cheers,
    Jo

  11. Support Staff 5 Posted by Path Finder Sup... on 24 Aug, 2020 11:05 AM

    Path Finder Support Team's Avatar

    Hi Jo, 

    Thank you for the sample! 

    I have forwarded your email to our developers. It may take some time to investigate the details of the issue. 

    Be sure to let us know should any additional questions arise. 

    Best Regards, 
    Mary
    Path Finder Support Team

  12. Path Finder Support Team closed this discussion on 24 Aug, 2020 11:05 AM.

  13. Path Finder Support Team re-opened this discussion on 27 Aug, 2020 07:51 AM

  14. 6 Posted by Jo on 01 Sep, 2020 12:52 AM

    Jo's Avatar

    Hello Mary, here is another sample file.

  15. Support Staff 7 Posted by Path Finder Sup... on 01 Sep, 2020 07:55 AM

    Path Finder Support Team's Avatar

    Hi Jo,

    Thank you! I have added it to the escalation as well! Once there is any news on this matter, our developer will notify you about this!

    Have a great day!

    Best Regards,
    Mary 
    Path Finder Support Team

  16. Path Finder Support Team closed this discussion on 01 Sep, 2020 07:55 AM.

  17. Path Finder Support Team re-opened this discussion on 01 Sep, 2020 07:58 AM

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