Pathfinder hangs when hovering over context menu (right-click menu)

el's Avatar

el

29 Jul, 2020 08:28 AM

Hello,

with Pathfinder 9.3.5 I face the issue that the application hangs when I hover over the context menu that is displayed on right-click. It takes several seconds (20-30s) until pathfinder responds and highlights the menu entry where the mouse is.
This happens on macOS catalina 10.15.6 on an iMac late 2015 (Intel Quad Core i5, Retina 5K, 27 inch, 512GB SSD). I have another Mac Mini late 2014 (Dual Core i7) where it does not happen. Only the iMac is affected. My assumption is that it is due to a mounted network drive, but this is only an assumption. When I unmount the network drive, the problem is still there.

Can you please look into this? It is really annoying.

Best Regards

  1. Support Staff 1 Posted by Path Finder Sup... on 01 Aug, 2020 01:21 PM

    Path Finder Support Team's Avatar

    Hi there,

    Mary from Path Finder support here!

    In order for me to best assist you and try to reproduce the issue on my end, I would like to ask you to make a screen recording of the issue and send it to us.
      You can check on how to record a video recording here. After doing so, please upload it to Google Drive, Dropbox or any other storage provider and send a link to me.

    Additionally, could you send us a sample (a snapshot) of Path Finder process in a separate file? This will enable us to analyze what happens with the application.

    Here's how to get it: 

    1. Open Path Finder and reproduce the problem. If the problem is dynamic (e.g. unexpected action result), please try reproducing it during the sample collection.

    2. Open Activity Monitor from the /Applications/Utilities folder. 

    3. Select Path Finder in the process list. To help making a selection, type "Path Finder" in the Filter field. 

    4. Click the Sample Process button in the toolbar - this will open a new window entitled "Sample of Path Finder" and a sample of the process is collected. 

    5. Click Save and save the sample file. 

    6. Close (Command-W) the Sample window opened in step 2. 

    7. Send the sample file saved in step 5 to us. Looking forward to your reply!

    Best regards,
    Mary
    Path Finder Support Team

  2. Path Finder Support Team closed this discussion on 01 Aug, 2020 01:21 PM.

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