lost my sidebar

wolfgang's Avatar

wolfgang

24 Jul, 2020 11:51 AM

Hi, I also lost my sidebar and followed the instruction you provided for Bill earlier today. When I get to the modules I only see a lot of large icons but cannot do anything with them ....

Pathfinder Version 9.3.5 (2054)
OS Catralina 10.15.6.
see attachments

  1. Support Staff 1 Posted by Path Finder Sup... on 25 Jul, 2020 08:23 AM

    Path Finder Support Team's Avatar

    Hi Wolfgang,

    Mary from Path Finder support here!

    Can you please scroll down within that popup? There you will find your Sidebar module. What you would need to do is to click on it and drag to the shelf you'd like to link it to and drop it once the place is reached.

    Can you please specify if you are not able to do that due to the fact that the buttons are not clickable or there is any other issue why it is not possible?

    Let me know how it goes!

    Best Regards,
    Mary 
    Path Finder Support Team

  2. Path Finder Support Team closed this discussion on 25 Jul, 2020 08:23 AM.

  3. Wolfgang re-opened this discussion on 25 Jul, 2020 09:03 AM

  4. 2 Posted by Wolfgang on 25 Jul, 2020 09:03 AM

    Wolfgang's Avatar

    Hi Mary,

    the buttons are not clickable.
    Wolfgang

    > Am 25.07.2020 um 10:23 schrieb Path Finder Support Team <[email blocked]>:
    >
    > From: Path Finder Support Team (Cocoatech Support)
    > Subject: lost my sidebar
    >
    > Hi Wolfgang,
    >
    > Mary from Path Finder support here!
    >
    > Can you please scroll down within that popup? There you will find your Sidebar module. What you would need to do is to click on it and drag to the shelf you'd like to link it to and drop it once the place is reached.
    >
    > Can you please specify if you are not able to do that due to the fact that the buttons are not clickable or there is any other issue why it is not possible?
    >
    > Let me know how it goes!
    >
    > Best Regards,
    > Mary
    > Path Finder Support Team
    >
    >
    >
    >
    >
    > View this discussion at our support site online: https://support.cocoatech.com/discussions/problems/170335-lost-my-sidebar
    >
    > ---
    >
    > Reply with #ignore to stop receiving notifications for this discussion.
    >

  5. Support Staff 3 Posted by Path Finder Sup... on 27 Jul, 2020 06:31 AM

    Path Finder Support Team's Avatar

    Hi Wolfgang, 

    May I ask you to follow the instruction and check if the issue still persists: 
    1. Delete Path Finder and its traces according to the article: 
    http://support.cocoatech.com/kb/installation-and-compatibility/how-...
    (The AppCleaner option is highly recommended)  2. Download the latest version of the app from our site
    3. Launch Path Finder and move it to the Apps folder as the app suggests
    4. Test the modules again.

    Let me know how it goes!

    Best Regards, 
    Mary
    Path Finder Support Team 

  6. Path Finder Support Team closed this discussion on 27 Jul, 2020 06:31 AM.

  7. Wolfgang re-opened this discussion on 27 Jul, 2020 07:26 AM

  8. 4 Posted by Wolfgang on 27 Jul, 2020 07:26 AM

    Wolfgang's Avatar

    Hi Mary,

    followed your instruction but nothing changed….

    Wolfgang

    > Am 27.07.2020 um 08:31 schrieb Path Finder Support Team <[email blocked]>:
    >
    > From: Path Finder Support Team (Cocoatech Support)
    > Subject: lost my sidebar
    >
    > Hi Wolfgang,
    >
    >
    > May I ask you to follow the instruction and check if the issue still persists:
    > 1. Delete Path Finder and its traces according to the article:
    > http://support.cocoatech.com/kb/installation-and-compatibility/how-do-i-completely-uninstall-path-finder
    > (The AppCleaner option is highly recommended)
    > 2. Download the latest version of the app from our site
    > 3. Launch Path Finder and move it to the Apps folder as the app suggests
    > 4. Test the modules again.
    >
    >
    > Let me know how it goes!
    >
    >
    > Best Regards,
    > Mary
    > Path Finder Support Team
    >
    >
    >
    >
    >
    > View this discussion at our support site online: https://support.cocoatech.com/discussions/problems/170335-lost-my-sidebar
    >
    > ---
    >
    > Reply with #ignore to stop receiving notifications for this discussion.
    >

  9. Support Staff 5 Posted by Path Finder Sup... on 27 Jul, 2020 07:11 PM

    Path Finder Support Team's Avatar

    Hi Wolfgang,

    Quite an odd behavior to be honest! I would like to ask you to make a screen recording of the issue and send it to us.
      You can check on how to record a video recording here. After doing so, please upload it to Google Drive, Dropbox or any other storage provider and send a link to me.

    Make sure the access settings are modified in a way that will allow us to view it. I believe this is going to help us a lot!

    Looking forward to your reply!

    Best regards,
    Mary
    Path Finder Support Team

  10. Path Finder Support Team closed this discussion on 27 Jul, 2020 07:11 PM.

  11. Wolfgang re-opened this discussion on 29 Jul, 2020 07:17 AM

  12. 6 Posted by Wolfgang on 29 Jul, 2020 07:17 AM

    Wolfgang's Avatar

    Anhang verfügbar bis 28.08.2020
    Hi Mary,

    hope this helps…
    Zum Laden klicken
     <https://www.icloud.com/attachment/?u=https%3A%2F%2Fcvws.icloud-content.com%2FB%2FAUD4NRBnVDORp4ExIk0bTNwOHi9WAYkPCLbkST_nM9vPZC4rN_qyQajF%2F%24%7Bf%7D%3Fo%3DAlHsMIayQPzzPz0HeOLCVDEwOfA8DetKHdojWlBdXGDQ%26v%3D1%26x%3D3%26a%3DCAogut3lmOI7Hf7H6MA_4JHRhOzrf9eirO8gGrv9nBPJD3kSdRCeurrLuS4Ynsq1n8MuIgEAKggByAD_BI-EblIEDh4vVloEskGoxWolCoBJlMNqMCplK06HBlTm-SiQprpMC7KLGp2WPSa2PbaEOYR5wnIleV5AReZKcM0h7MvziJNsvUiGumTaX1AVmyltTC5NpYP5za6voQ%26e%3D1598599030%26fl%3D%26r%3D819FCC44-5301-4A77-BEFB-C8A46DB9378C-1%26k%3D%24%7Buk%7D%26ckc%3Dcom.apple.largeattachment%26ckz%3D4D23901A-50D0-4C24-842B-1945287F23CC%26p%3D18%26s%3DXczLcyJ812jA1wc0bwWuO3cHa2A&uk=qLZNR7pefkcJDt_HvGuoug&f=Bildschirmvideo%20aufnehmen%202020-07-29%20um%2009.06.45.mov&sz=148888473>Bildschirmvideo aufnehmen 2020-07-29 um 09.06.45.mov
    148,9 MB

    Best regards
    Wolfgang

    > Am 27.07.2020 um 21:11 schrieb Path Finder Support Team <[email blocked]>:
    >
    > From: Path Finder Support Team (Cocoatech Support)
    > Subject: lost my sidebar
    >
    > Hi Wolfgang,
    >
    >
    > Quite an odd behavior to be honest! I would like to ask you to make a screen recording of the issue and send it to us.
    >
    > You can check on how to record a video recording [here](https://support.apple.com/en-us/HT208721). After doing so, please upload it to [Google Drive](drive.google.com), [Dropbox](dropbox.com) or any other storage provider and send a link to me.
    >
    > Make sure the access settings are modified in a way that will allow us to view it. I believe this is going to help us a lot!
    >
    > Looking forward to your reply!
    >
    > Best regards,
    > Mary
    > Path Finder Support Team
    >
    >
    >
    >
    >
    > View this discussion at our support site online: https://support.cocoatech.com/discussions/problems/170335-lost-my-sidebar
    >
    > ---
    >
    > Reply with #ignore to stop receiving notifications for this discussion.
    >

  13. 7 Posted by Wolfgang on 29 Jul, 2020 07:19 AM

    Wolfgang's Avatar

    Anhang verfügbar bis 28.08.2020
    Hi Mary,

    hope this helps…
    Zum Laden klicken
     <https://www.icloud.com/attachment/?u=https%3A%2F%2Fcvws.icloud-content.com%2FB%2FAUD4NRBnVDORp4ExIk0bTNwOHi9WAYWB2_m7ehEeGQ3Lv-Td111Morvr%2F%24%7Bf%7D%3Fo%3DAmiceO0ytHSwxRzVMaPDSc-kO4sVggv5uO_WgXxUtLrX%26v%3D1%26x%3D3%26a%3DCAogCmp6EJt2Z1_eXL7s4er-1t_d2u5p6M3vSJAaV1rtt8cSdRDL5sHLuS4Yy_a8n8MuIgEAKggByAD_QZRMY1IEDh4vVloETKK762olLD3GRPh_u9mJlwMSz--FrWlAz25LrzMrsI7J0lsLUNQMGQPg3nIlAzRGaRJvbk_BfoVZdXAhUMB2y8Cb_dwJkAkJm5JRqs2N0I5YiQ%26e%3D1598599150%26fl%3D%26r%3D7026D244-51CE-428B-BC56-B53E97D4DBC2-1%26k%3D%24%7Buk%7D%26ckc%3Dcom.apple.largeattachment%26ckz%3D4D23901A-50D0-4C24-842B-1945287F23CC%26p%3D18%26s%3DCZjcz3lLHVOq4hbL9g5e1uge_SM&uk=AvRiOomXkzMEk6gjdzw0FQ&f=Bildschirmvideo%20aufnehmen%202020-07-29%20um%2009.06.45.mov&sz=148888473>Bildschirmvideo aufnehmen 2020-07-29 um 09.06.45.mov
    148,9 MB

    Best regards
    Wolfgang

    > Am 27.07.2020 um 21:11 schrieb Path Finder Support Team <[email blocked]>:
    >
    > From: Path Finder Support Team (Cocoatech Support)
    > Subject: lost my sidebar
    >
    > Hi Wolfgang,
    >
    >
    > Quite an odd behavior to be honest! I would like to ask you to make a screen recording of the issue and send it to us.
    >
    > You can check on how to record a video recording [here](https://support.apple.com/en-us/HT208721). After doing so, please upload it to [Google Drive](drive.google.com), [Dropbox](dropbox.com) or any other storage provider and send a link to me.
    >
    > Make sure the access settings are modified in a way that will allow us to view it. I believe this is going to help us a lot!
    >
    > Looking forward to your reply!
    >
    > Best regards,
    > Mary
    > Path Finder Support Team
    >
    >
    >
    >
    >
    > View this discussion at our support site online: https://support.cocoatech.com/discussions/problems/170335-lost-my-sidebar
    >
    > ---
    >
    > Reply with #ignore to stop receiving notifications for this discussion.
    >

  14. 8 Posted by Wolfgang on 03 Aug, 2020 12:21 PM

    Wolfgang's Avatar

    Hi Mary,

    any solution?

    Best regards
    Wolfgang

    > Am 29.07.2020 um 09:19 schrieb Wolfgang <[email blocked]>:
    >
    > Hi Mary,
    >
    > hope this helps…
    > Zum Laden klicken
    > <https://www.icloud.com/attachment/?u=https%3A%2F%2Fcvws.icloud-content.com%2FB%2FAUD4NRBnVDORp4ExIk0bTNwOHi9WAYWB2_m7ehEeGQ3Lv-Td111Morvr%2F%24%7Bf%7D%3Fo%3DAmiceO0ytHSwxRzVMaPDSc-kO4sVggv5uO_WgXxUtLrX%26v%3D1%26x%3D3%26a%3DCAogCmp6EJt2Z1_eXL7s4er-1t_d2u5p6M3vSJAaV1rtt8cSdRDL5sHLuS4Yy_a8n8MuIgEAKggByAD_QZRMY1IEDh4vVloETKK762olLD3GRPh_u9mJlwMSz--FrWlAz25LrzMrsI7J0lsLUNQMGQPg3nIlAzRGaRJvbk_BfoVZdXAhUMB2y8Cb_dwJkAkJm5JRqs2N0I5YiQ%26e%3D1598599150%26fl%3D%26r%3D7026D244-51CE-428B-BC56-B53E97D4DBC2-1%26k%3D%24%7Buk%7D%26ckc%3Dcom.apple.largeattachment%26ckz%3D4D23901A-50D0-4C24-842B-1945287F23CC%26p%3D18%26s%3DCZjcz3lLHVOq4hbL9g5e1uge_SM&uk=AvRiOomXkzMEk6gjdzw0FQ&f=Bildschirmvideo%20aufnehmen%202020-07-29%20um%2009.06.45.mov&sz=148888473>Bildschirmvideo aufnehmen 2020-07-29 um 09.06.45.mov
    > 148,9 MB
    >
    >
    > Best regards
    > Wolfgang
    >
    >
    >
    >> Am 27.07.2020 um 21:11 schrieb Path Finder Support Team <[email blocked] <mailto:[email blocked]>>:
    >>
    >> From: Path Finder Support Team (Cocoatech Support)
    >> Subject: lost my sidebar
    >>
    >> Hi Wolfgang,
    >>
    >>
    >> Quite an odd behavior to be honest! I would like to ask you to make a screen recording of the issue and send it to us.
    >>
    >> You can check on how to record a video recording [here](https://support.apple.com/en-us/HT208721 <https://support.apple.com/en-us/HT208721>). After doing so, please upload it to [Google Drive](drive.google.com <http://drive.google.com/>), [Dropbox](dropbox.com <http://dropbox.com/>) or any other storage provider and send a link to me.
    >>
    >> Make sure the access settings are modified in a way that will allow us to view it. I believe this is going to help us a lot!
    >>
    >> Looking forward to your reply!
    >>
    >> Best regards,
    >> Mary
    >> Path Finder Support Team
    >>
    >>
    >>
    >>
    >>
    >> View this discussion at our support site online: https://support.cocoatech.com/discussions/problems/170335-lost-my-sidebar <https://support.cocoatech.com/discussions/problems/170335-lost-my-sidebar>
    >>
    >> ---
    >>
    >> Reply with #ignore to stop receiving notifications for this discussion.

  15. Path Finder Support Team closed this discussion on 04 Aug, 2020 05:56 PM.

  16. Path Finder Support Team re-opened this discussion on 04 Aug, 2020 05:57 PM

  17. Support Staff 9 Posted by Path Finder Sup... on 04 Aug, 2020 05:57 PM

    Path Finder Support Team's Avatar

    Hi Wolfgang,

    Mary from Path Finder support here!

    First of all, please accept my apologies for such a delayed response.

    Can you please try to remove your preference file your_home_folder/Library/Preference/com.cocoatech.PathFinder.plist, relaunch application and check if the issue persists? 

    Please note that this action will remove all your preferences set, therefore, if you'd like to save them - copy them to the safe location, e.g. Desktop and then, copy back to the corresponding location after testing. On relaunch, they should be restored.

    Looking forward to your reply!

    Best Regards,
    Mary 
    Path Finder Support Team

  18. Path Finder Support Team closed this discussion on 04 Aug, 2020 05:57 PM.

  19. Wolfgang re-opened this discussion on 05 Aug, 2020 03:57 PM

  20. 10 Posted by Wolfgang on 05 Aug, 2020 03:57 PM

    Wolfgang's Avatar

    Hi Mary,

    hope you are well??

    I cannot ind the file you mentioned:

     regards

    Wolfgang

    > Am 04.08.2020 um 19:57 schrieb Path Finder Support Team <[email blocked]>:
    >
    > From: Path Finder Support Team (Cocoatech Support)
    > Subject: lost my sidebar
    >
    > Hi Wolfgang,
    >
    > Mary from Path Finder support here!
    >
    > First of all, please accept my apologies for such a delayed response.
    >
    > Can you please try to remove your preference file your_home_folder/Library/Preference/com.cocoatech.PathFinder.plist, relaunch application and check if the issue persists?
    >
    > Please note that this action will remove all your preferences set, therefore, if you'd like to save them - copy them to the safe location, e.g. Desktop and then, copy back to the corresponding location after testing. On relaunch, they should be restored.
    >
    > Looking forward to your reply!
    >
    > Best Regards,
    > Mary
    > Path Finder Support Team
    >
    >
    >
    >
    >
    > View this discussion at our support site online: https://support.cocoatech.com/discussions/problems/170335-lost-my-sidebar
    >
    > ---
    >
    > Reply with #ignore to stop receiving notifications for this discussion.
    >

  21. Support Staff 11 Posted by Path Finder Sup... on 07 Aug, 2020 06:33 PM

    Path Finder Support Team's Avatar

    Hi Wolfgang,

    Can you try to check the following location then?

    ~/Library/Application Support/Path Finder/Settings (folder) ~/Library/Preferences/com.cocoatech.PathFinder.plist (list) 

    Looking forward to your reply!

    Best Regards,
    Mary 
    Path Finder Support Team

  22. Path Finder Support Team closed this discussion on 07 Aug, 2020 06:33 PM.

  23. Wolfgang re-opened this discussion on 08 Aug, 2020 07:27 AM

  24. 12 Posted by Wolfgang on 08 Aug, 2020 07:27 AM

    Wolfgang's Avatar

    Hi Mary,

    see below...

    Wolfgang

    > Am 07.08.2020 um 20:33 schrieb Path Finder Support Team <[email blocked]>:
    >
    > From: Path Finder Support Team (Cocoatech Support)
    > Subject: lost my sidebar
    >
    > Hi Wolfgang,
    >
    > Can you try to check the following location then?
    >
    > ~/Library/Application Support/Path Finder/Settings (folder) - not available

    > ~/Library/Preferences/com.cocoatech.PathFinder.plist (list) - not available

    >
    >
    > Looking forward to your reply!
    >
    > Best Regards,
    > Mary
    > Path Finder Support Team
    >
    >
    >
    >
    >
    > View this discussion at our support site online: https://support.cocoatech.com/discussions/problems/170335-lost-my-sidebar
    >
    > ---
    >
    > Reply with #ignore to stop receiving notifications for this discussion.
    >

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