additional activations

Takao Kawamura's Avatar

Takao Kawamura

16 Jul, 2020 06:10 AM

Dear Customer Service,

I use Pathfinder9 single user license (PFM-5e590c045d0ad) on three Macs.
I want to use it on two more Macs, so I would like to purchase
additional activations.
Please tell me how to pay.

Yours sincerely,
Takao Kawamura

  1. Support Staff 1 Posted by Path Finder Sup... on 16 Jul, 2020 07:12 AM

    Path Finder Support Team's Avatar

    Hi Takao,

    We've created a tool, which will allow you to add more activations to your Path Finder installation. 
    The price for one additional activation (starting from the 4th activation) is currently at $13.00. To add additional activations, please follow the instructions: 

    1. Go to https://distantfutu.re/product/send-payment/ 
    2. Enter $13.00 into the "amount" box
    3. Choose the number of activations in the quantity field
    4. Proceed to the checkout, where you will be able to enter your name and address. Please enter the email address, which you used to activate the Path Finder 8 or 9 license.

    Upon successful purchase let us know and specifying which license (PF8 or 9) should be extended, and we will extend the number of activations within 5 working business days. Please email us if you encounter any problems.

    Looking forward to your reply!

    Best Regards,
    Mary 
    Path Finder Support Team

  2. Path Finder Support Team closed this discussion on 16 Jul, 2020 07:12 AM.

  3. Takao Kawamura re-opened this discussion on 17 Jul, 2020 08:40 AM

  4. 2 Posted by Takao Kawamura on 17 Jul, 2020 08:40 AM

    Takao Kawamura's Avatar

    Dear Customer Service,

    I bought one activation from the link you told but I made a mistake
    and entered [email blocked], which is another email address, not
    [email blocked], which I currently use for the license.
    Please increase the activation of PathFinder 9 at [email blocked]
    (PFM-5e590c045d0ad) .
    Thank you.

    Yours sincerely,
    Takao Kawamura

    ---------- Forwarded message ---------
    From: DistantFutu.re <[email blocked]>
    Date: 2020年7月17日(金) 17:19
    Subject: Your Distant Future Corp order has been received!
    To: <[email blocked]>

    Thank you for your order

    Hi Kawamura,

    Just to let you know — we've received your order #249, and it is now
    being processed:

    [Order #249] (July 17, 2020)

    Product Quantity Price
    Send Payment 1 $13.00
    Subtotal: $13.00
    Payment method: Credit card
    Total: $13.00

    Billing address

    680-8062
    Tottori Tottori 1-231, Inabagaoka, Kokufu-cho
    Takao Kawamura
    Japan
    [email blocked]

    Thanks for using distantfutu.re!

    DistantFutu.re – Powered by WooCommerce

  5. Support Staff 3 Posted by Path Finder Sup... on 17 Jul, 2020 10:51 AM

    Path Finder Support Team's Avatar

    Hi Takao, 

    Thank you for the clarification!

    I have forwarded your email to our Sales Department. It may take some time to confirm the information with them and process your query. Once they do, they will get back to you.

    Meanwhile, don't hesitate to contact us should any questions arise!

    
Best Regards,
 Mary
    Path Finder Support Team

  6. 4 Posted by Takao Kawamura on 29 Jul, 2020 11:52 AM

    Takao Kawamura's Avatar

    Hi Mary,

    I haven't received any email from your sales department yet.
    If it's difficult to change the activation email address, please
    refund this payment.
    I will purchase an additional activation again with the correct email address.

    Best Regards,
    Takao Kawamura

    >
    > From: Path Finder Support Team (Cocoatech Support)
    > Subject: additional activations
    >
    > Hi Takao,
    >
    >
    > Thank you for the clarification!
    >
    > I have forwarded your email to our Sales Department. It may take some time to confirm the information with them and process your query. Once they do, they will get back to you.
    >
    > Meanwhile, don't hesitate to contact us should any questions arise!
    >
    > Best Regards,
    > Mary
    > Path Finder Support Team
    >
    >
    >
    >
    >
    > View this discussion at our support site online: https://support.cocoatech.com/discussions/problems/169948-additional-activations?anon_token=8b78e330b
    >
    > This discussion is PRIVATE. Only you and the Cocoatech Support Staff can view its contents. Don't share your secret link with anyone.
    >
    > ---
    >
    > Reply with #ignore to stop receiving notifications for this discussion.

  7. Support Staff 5 Posted by Path Finder Sup... on 03 Aug, 2020 07:41 AM

    Path Finder Support Team's Avatar

    Dear Customer,

    We are sorry that your request took us so long to respond.

    Thank you for purchasing additional activations for your Path Finder license. We've just extended your number of activations, you can now proceed at adding more machines to your Path Finder installation.

    Thank you for the interest in our software.

    Best,
    Cocoatech Team.

  8. Path Finder Support Team closed this discussion on 03 Aug, 2020 07:41 AM.

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