Folder Sync Not Working

timothylorge's Avatar

timothylorge

14 Jul, 2020 06:40 PM

Hi, Folder Sync isn't working for me. It's stuck on "waiting to sync". Thanks

  1. Path Finder Support Team closed this discussion on 16 Jul, 2020 07:13 AM.

  2. Path Finder Support Team re-opened this discussion on 16 Jul, 2020 07:15 AM

  3. Support Staff 1 Posted by Path Finder Sup... on 16 Jul, 2020 07:15 AM

    Path Finder Support Team's Avatar

    Hi Timothy,

    Mary from Path Finder support here!

    Can you please specify the version of Path Finder and macOS you use?

    Looking forward to your reply!

    Best Regards,
    Mary 
    Path Finder Support Team

  4. Path Finder Support Team closed this discussion on 16 Jul, 2020 07:15 AM.

  5. timothylorge re-opened this discussion on 16 Jul, 2020 06:39 PM

  6. 2 Posted by timothylorge on 16 Jul, 2020 06:39 PM

    timothylorge's Avatar

    Hi Mary,

    Catalina 10.15 latest and greatest.

    Thanks,
    Tim

    On 7/16/20, 3:15 AM, "Path Finder Support Team" <[email blocked]> wrote:

        From: Path Finder Support Team (Cocoatech Support)
        Subject: Folder Sync Not Working

        Hi Timothy,

        Mary from Path Finder support here!

        Can you please specify the version of Path Finder and macOS you use?

        Looking forward to your reply!

        Best Regards,
        Mary
        Path Finder Support Team

        View this discussion at our support site online: https://support.cocoatech.com/discussions/problems/169866-folder-sync-not-working

        ---

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  7. Support Staff 3 Posted by Path Finder Sup... on 18 Jul, 2020 10:58 AM

    Path Finder Support Team's Avatar

    Hi Timothy, 

    May I ask you to follow the instruction and check if the issue still persists: 
    1. Delete Path Finder and its traces according to the article: 
    http://support.cocoatech.com/kb/installation-and-compatibility/how-...
    (The AppCleaner option is highly recommended)  2. Download the latest version of the app from our site
    3. Launch Path Finder and move it to the Apps folder as the app suggests

    Let me know how it goes!

    Best Regards, 
    Mary
    Path Finder Support Team 

  8. Path Finder Support Team closed this discussion on 18 Jul, 2020 10:58 AM.

  9. timothylorge re-opened this discussion on 21 Jul, 2020 01:01 PM

  10. 4 Posted by timothylorge on 21 Jul, 2020 01:01 PM

    timothylorge's Avatar

    Hi Mary,

    Any luck with this?

    Thanks,
    Tim

    On 7/16/20, 2:39 PM, "Timothy Lorge" <[email blocked]> wrote:

        Hi Mary,

        Catalina 10.15 latest and greatest.

        Thanks,
        Tim

        On 7/16/20, 3:15 AM, "Path Finder Support Team" <[email blocked]> wrote:

            From: Path Finder Support Team (Cocoatech Support)
            Subject: Folder Sync Not Working

            Hi Timothy,

            Mary from Path Finder support here!

            Can you please specify the version of Path Finder and macOS you use?

            Looking forward to your reply!

            Best Regards,
            Mary
            Path Finder Support Team

            View this discussion at our support site online: https://support.cocoatech.com/discussions/problems/169866-folder-sync-not-working

            ---

            To unsubscribe and stop receiving emails from https://support.cocoatech.com, visit https://support.cocoatech.com/unsubscribe/cbfb2690bc3dbc3e0de6885a6cdb718495a1e95e

            If you'd like to unsubscribe and stop receiving these emails click here: https://u7455.ct.sendgrid.net/wf/unsubscribe?upn=Lp7PE84onRc6DCFt4eaNd6UXsrpxYWRLF-2FSB5Rc77MuDUFsVNwgcMkPjcp3TUga3djrAbZC9MpRd2DniLQH3JKRYs7kmDJ9BG1TnJGmU-2BsT3LCjLVDI93qAqw-2B3S1rfexQQnbSPbegvfgYTWomhYpbJoti3M3Hu9LmuGQCRpSCz0l9MZjSserKQ6X6vl31ejNM3rv4AareTiMDZMxMdIHL0e0s5nXvQ0HUIyDBxzDAQOUmsMrLxNFHnSA8L0tdKT.

  11. Support Staff 5 Posted by Path Finder Sup... on 23 Jul, 2020 06:31 AM

    Path Finder Support Team's Avatar

    Hi Timothy,

    Mary from Path Finder support here!

    I have replied to you here asking to re-install the application using my instructions and check if the issue persists.

    Were you able to check and test it on your end?

    Best Regards,
    Mary 
    Path Finder Support Team

  12. Path Finder Support Team closed this discussion on 23 Jul, 2020 06:31 AM.

  13. timothylorge re-opened this discussion on 27 Jul, 2020 12:50 PM

  14. 6 Posted by timothylorge on 27 Jul, 2020 12:50 PM

    timothylorge's Avatar

    Hi Mary,

    Any luck with this?

    Thanks,
    Tim

    On 7/21/20, 9:01 AM, "Timothy Lorge" <[email blocked]> wrote:

        Hi Mary,

        Any luck with this?

        Thanks,
        Tim

        On 7/16/20, 2:39 PM, "Timothy Lorge" <[email blocked]> wrote:

            Hi Mary,

            Catalina 10.15 latest and greatest.

            Thanks,
            Tim

            On 7/16/20, 3:15 AM, "Path Finder Support Team" <[email blocked]> wrote:

                From: Path Finder Support Team (Cocoatech Support)
                Subject: Folder Sync Not Working

                Hi Timothy,

                Mary from Path Finder support here!

                Can you please specify the version of Path Finder and macOS you use?

                Looking forward to your reply!

                Best Regards,
                Mary
                Path Finder Support Team

                View this discussion at our support site online: https://support.cocoatech.com/discussions/problems/169866-folder-sync-not-working

                ---

                To unsubscribe and stop receiving emails from https://support.cocoatech.com, visit https://support.cocoatech.com/unsubscribe/cbfb2690bc3dbc3e0de6885a6cdb718495a1e95e

                If you'd like to unsubscribe and stop receiving these emails click here: https://u7455.ct.sendgrid.net/wf/unsubscribe?upn=Lp7PE84onRc6DCFt4eaNd6UXsrpxYWRLF-2FSB5Rc77MuDUFsVNwgcMkPjcp3TUga3djrAbZC9MpRd2DniLQH3JKRYs7kmDJ9BG1TnJGmU-2BsT3LCjLVDI93qAqw-2B3S1rfexQQnbSPbegvfgYTWomhYpbJoti3M3Hu9LmuGQCRpSCz0l9MZjSserKQ6X6vl31ejNM3rv4AareTiMDZMxMdIHL0e0s5nXvQ0HUIyDBxzDAQOUmsMrLxNFHnSA8L0tdKT.

  15. Support Staff 7 Posted by Path Finder Sup... on 27 Jul, 2020 07:50 PM

    Path Finder Support Team's Avatar

    Hi Timothy,

    It seems like you did not get any of my emails.

    I have replied to you here (https://support.cocoatech.com/discussions/problems/169866) asking to re-install the application using my instructions and check if the issue persists. Were you able to check and test it on your end?

    Best Regards,
    Mary 
    Path Finder Support Team

  16. Path Finder Support Team closed this discussion on 27 Jul, 2020 07:50 PM.

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