Drag and drop does not work on PF 9.3.5 and Catalina 15.5.5

RickS's Avatar

RickS

10 Jul, 2020 03:34 AM

I have been a PF user for many years. On my prior macbook pro, drag and drop worked perfectly and was heavily used. On PF 9.3.5, it doesn't work at all. I can move files by using the command <> but can't drag files to dropstack or to another tab/window. I've searched the knowledge base but nothing pertinent was found. What gives?
Thanks,
Rick

  1. 1 Posted by RickS on 10 Jul, 2020 03:36 AM

    RickS's Avatar

    Something didn't print in my request. I said that I can use the command move to...to move files around but cannot drang and drop them.

  2. Path Finder Support Team closed this discussion on 11 Jul, 2020 09:26 AM.

  3. Path Finder Support Team re-opened this discussion on 11 Jul, 2020 09:27 AM

  4. Support Staff 2 Posted by Path Finder Sup... on 11 Jul, 2020 09:27 AM

    Path Finder Support Team's Avatar

    Hi Rick, 

    May I ask you to follow the instruction and check if the issue still persists: 
    1. Delete Path Finder and its traces according to the article: 
    http://support.cocoatech.com/kb/installation-and-compatibility/how-...
    (The AppCleaner option is highly recommended)  2. Download the latest version of the app from our site
    3. Launch Path Finder and move it to the Apps folder as the app suggests

    Let me know how it goes!

    Best Regards, 
    Mary
    Path Finder Support Team 

  5. Path Finder Support Team closed this discussion on 11 Jul, 2020 09:27 AM.

  6. Richard Shoenfeld re-opened this discussion on 11 Jul, 2020 01:40 PM

  7. 3 Posted by Richard Shoenfe... on 11 Jul, 2020 01:40 PM

    Richard Shoenfeld's Avatar

    Hi Mary,Thanks for your reply that was greatly appreciated. In the meanwhile, I contacted Apple support and worked through it with them. It was an Apple OS Bluetooth problem in the end. After trying many things, they had me turn off, then turn on Bluetooth and voila, drag and drop worked again. I assume the problem lies within OS 10.15.5 as is a known issue. I am a very savvy Mac user since 1992, but this one stumped me.
    All my best,Rick
        On Saturday, July 11, 2020, 05:27:16 AM EDT, Path Finder Support Team <[email blocked]> wrote:
     
     From: Path Finder Support Team (Cocoatech Support)
    Subject: Drag and drop does not work on PF 9.3.5 and Catalina 15.5.5

    Hi Rick, 

    May I ask you to follow the instruction and check if the issue still persists: 
    1. Delete Path Finder and its traces according to the article: 
    http://support.cocoatech.com/kb/installation-and-compatibility/how-do-i-completely-uninstall-path-finder
    (The AppCleaner option is highly recommended) 
    2. Download the latest version of the app from our site
    3. Launch Path Finder and move it to the Apps folder as the app suggests

    Let me know how it goes!

    Best Regards, 
    Mary
    Path Finder Support Team 

    View this discussion at our support site online: https://support.cocoatech.com/discussions/problems/169686-drag-and-drop-does-not-work-on-pf-935-and-catalina-1555

    ---

    Reply with #ignore to stop receiving notifications for this discussion.

  8. Support Staff 4 Posted by Path Finder Sup... on 13 Jul, 2020 05:29 PM

    Path Finder Support Team's Avatar

    Hi Rick,

    I appreciate the update! I'll note this for further reference if such issue occurs again.

    Please feel free to write us back, and we will be happy to assist you.

    Best Regards,
    Mary 
    Path Finder Support Team

  9. Path Finder Support Team closed this discussion on 13 Jul, 2020 05:29 PM.

  10. Richard Shoenfeld re-opened this discussion on 13 Jul, 2020 06:49 PM

  11. 5 Posted by Richard Shoenfe... on 13 Jul, 2020 06:49 PM

    Richard Shoenfeld's Avatar

    Thanks Mary.
        On Monday, July 13, 2020, 01:29:12 PM EDT, Path Finder Support Team <[email blocked]> wrote:
     
     From: Path Finder Support Team (Cocoatech Support)
    Subject: Drag and drop does not work on PF 9.3.5 and Catalina 15.5.5

    Hi Rick,

    I appreciate the update! I'll note this for further reference if such issue occurs again.

    Please feel free to write us back, and we will be happy to assist you.

    Best Regards,
    Mary 
    Path Finder Support Team

    View this discussion at our support site online: https://support.cocoatech.com/discussions/problems/169686-drag-and-drop-does-not-work-on-pf-935-and-catalina-1555

    ---

    Reply with #ignore to stop receiving notifications for this discussion.

  12. Path Finder Support Team closed this discussion on 14 Jul, 2020 09:26 AM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac