Periodic crashes

Andrew's Avatar

Andrew

09 Jul, 2020 08:24 AM

Since the last updated Pathfinder is periodically crashing requiring a force quit. Each time CPU spikes to 100% for Pathfinder. I'm using macOS 10.15.5 and Pathfinder 9.3.5 (2054). Not a massive issue as it's only happening 1-2 times a week, but I wanted to let you know.

  1. Support Staff 1 Posted by Path Finder Sup... on 09 Jul, 2020 09:20 AM

    Path Finder Support Team's Avatar

    Hi Andrew, 

    Mary from Path Finder support here!

    First of all, thanks for reporting such issue!

    Isolated cases of high CPU usage occur, but it can easily be lowered. My guess is that the crashes were also related to such CPU consumption.

    In this case, make sure to follow the suggestions to reduce the CPU usage:
    1) Choose any .txt file, open Preview module preferences (gear button next to its header) and uncheck "Colorize syntax". 
    2) Restore defaults for View Settings (CMD+J). Make sure to have "Calculate all sizes" unchecked here. 

    Sorry for the inconvenience. Let me know how it goes!

    Best Regards,
    Mary
    Path Finder Support Team

  2. Path Finder Support Team closed this discussion on 09 Jul, 2020 09:20 AM.

  3. Comse re-opened this discussion on 15 Jul, 2020 08:27 AM

  4. 2 Posted by Comse on 15 Jul, 2020 08:27 AM

    Comse's Avatar

    Hi Mary,

    Unfortunately it's not a normal CPU spike. PF is actually actually locking up requiring a force quit. Each lockup results in a CPU spike for the PF process.

    Please see attached.

    Thanks,
    Andrew

    Sent from ProtonMail, encrypted email based in Switzerland.

    ‐‐‐‐‐‐‐ Original Message ‐‐‐‐‐‐‐

  5. Support Staff 3 Posted by Path Finder Sup... on 16 Jul, 2020 07:25 AM

    Path Finder Support Team's Avatar

    Hi Andrew,

    Could you send us a sample (a snapshot) of Path Finder process in a separate file? This will enable us to analyze what happens with the application.

    Here's how to get it:
    1. Open Path Finder and reproduce the problem. If the problem is dynamic (e.g. unexpected action result), please try reproducing it during the sample collection.
    2. Open Activity Monitor from the /Applications/Utilities folder.
    3. Select Path Finder in the process list. To help making a selection, type "Path Finder" in the Filter field.
    4. Click the Sample Process button in the toolbar - this will open a new window entitled "Sample of Path Finder" and a sample of the process is collected.
    5. Click Save and save the sample file.
    6. Close (Command-W) the Sample window opened in step 2.
    7. Send the sample file saved in step 5 to us.

    Looking forward to your reply!

    Best Regards,
    Mary
    Path Finder Support Team

  6. Path Finder Support Team closed this discussion on 16 Jul, 2020 07:25 AM.

  7. Comse re-opened this discussion on 08 Aug, 2020 02:04 AM

  8. 4 Posted by Comse on 08 Aug, 2020 02:04 AM

    Comse's Avatar

    The crash just happened again so I captured a sample. Please find attached.

    Thanks,
    Andrew

    Sent from ProtonMail, encrypted email based in Switzerland.

    ‐‐‐‐‐‐‐ Original Message ‐‐‐‐‐‐‐

  9. Support Staff 5 Posted by Path Finder Sup... on 14 Aug, 2020 05:08 PM

    Path Finder Support Team's Avatar

    Hi Andrew, 

    Thank you for the sample! 

    I have forwarded your email to our developers. It may take some time to investigate the details of the issue. 

    Be sure to let us know should any additional questions arise. 

    Best Regards, 
    Mary
    Path Finder Support Team

  10. Path Finder Support Team closed this discussion on 14 Aug, 2020 05:08 PM.

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