Memory Leak - Version 9.3.5 (2054)

Stuart 's Avatar

Stuart

17 Jun, 2020 06:07 AM

Hi,

Pathfinder is consistently a memory hog, on multiple computers. I'm not up to 2.4Gb on one, and between 600Mb to 1.2Gb on others. This has been an ongoing issue which i've ignored for a long time. Will this ever be fixed?

Regards,

Stuart

  1. Support Staff 1 Posted by Path Finder Sup... on 18 Jun, 2020 04:28 PM

    Path Finder Support Team's Avatar

    Hi Stuart,

    Mary from Path Finder support here!

    Could you please try reinstalling Pathfinder? I suggest using a cleaner tool (like AppCleaner) to remove all files associated with the app and then install it anew.

    Let us know if it helps.

    Best Regards,
    Mary 
    Path Finder Support Team

  2. Path Finder Support Team closed this discussion on 18 Jun, 2020 04:28 PM.

  3. Stuart re-opened this discussion on 18 Jun, 2020 10:54 PM

  4. 2 Posted by Stuart on 18 Jun, 2020 10:54 PM

    Stuart 's Avatar

    Hi,

    This issue is occurring on multiple computers, even a new one only purchased a couple weeks ago. I don't see how reinstalling will fix this. It's not up to 2.6G on my mac.

    Regards,
    Stuart

  5. Support Staff 3 Posted by Path Finder Sup... on 20 Jun, 2020 01:53 PM

    Path Finder Support Team's Avatar

    Hi Stuart,

    We haven't gotten any similar reports, which indicates that the issue is unique to you, unfortunately. 

    As a first troubleshooting step, please try reinstalling the app and if it doesn't help, we'll investigate further.

    Thank you for understanding.

    Best Regards,
    Mary 
    Path Finder Support Team

  6. Path Finder Support Team closed this discussion on 20 Jun, 2020 01:53 PM.

  7. Stuart Reabow re-opened this discussion on 21 Jun, 2020 03:58 AM

  8. 4 Posted by Stuart Reabow on 21 Jun, 2020 03:58 AM

    Stuart Reabow's Avatar

    OK, I have used CleanMyMac and reinstalled. It’s using 350Mb at startup. This seems to be a bit much, but I’ll live with it for now.

  9. Support Staff 5 Posted by Path Finder Sup... on 21 Jun, 2020 02:59 PM

    Path Finder Support Team's Avatar

    Hi Stuart,

    Great to hear it helped! Please make sure to write us back should any further questions arise.

    Best Regards,
    Mary
    Path Finder Support Team

  10. Path Finder Support Team closed this discussion on 21 Jun, 2020 02:59 PM.

  11. Stuart Reabow re-opened this discussion on 21 Jun, 2020 08:34 PM

  12. 6 Posted by Stuart Reabow on 21 Jun, 2020 08:34 PM

    Stuart Reabow's Avatar

    Hi,

    Reinstalling has not helped. The app has always used less memory on startup. 24 hours on, it’s now using 570Mb.

    Regards,

    Stuart

  13. 7 Posted by Stuart Reabow on 22 Jun, 2020 10:51 PM

    Stuart Reabow's Avatar

    Hi,

    PathFinder is now up to 1015GB.

    Regards,

    Stuart

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