Refresh/reload

ahl032's Avatar

ahl032

27 May, 2020 04:58 PM

I find that I now have to reload a PF 9.3.3 (2050) (on Mac OS 10.15.4) browser window every time I add/remove a file, rename a folder, just about any operation. Why is this?

  1. Support Staff 1 Posted by Path Finder Sup... on 28 May, 2020 05:12 PM

    Path Finder Support Team's Avatar

    Hi there, 

    Thanks for reaching out to Path Finder support team!

    First of all, in order for us to reproduce this issue on our end, please send us a screen recording of the issue you are having. You can check on how to record a video recording here. After doing so, please upload it to Google Drive, Dropbox or any other storage provider and send a link to me.

    Additionally, could you send us a sample (a snapshot) of Path Finder process in a separate file? This will enable us to analyze what happens with the application. 

    Here's how to get it:

    1. Open Path Finder and reproduce the problem. If the problem is dynamic (e.g. unexpected action result), please try reproducing it during the sample collection.
    2. Open Activity Monitor from the /Applications/Utilities folder.
    3. Select Path Finder in the process list. To help making a selection, type "Path Finder" in the Filter field.
    4. Click the Sample Process button in the toolbar - this will open a new window entitled "Sample of Path Finder" and a sample of the process is collected.
    5. Click Save and save the sample file.
    6. Close (Command-W) the Sample window opened in step 2.
    7. Send the sample file saved in step 5 to us.

    Looking forward to your reply!

    Best Regards,
    Mary
    Path Finder Support Team

  2. Path Finder Support Team closed this discussion on 28 May, 2020 05:12 PM.

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