OS X Crashing when saving MS word file to BOX cloud

hsientang.hsu's Avatar

hsientang.hsu

22 May, 2020 02:34 PM

Hi ,
I didn't use Path Finder for about 2 weeks , today I update to Path Finder V9.3.2 ,I found the reason for crashing my MBP 16 Catalina is the integration on Path Finder and BOX cloud, there is another case for how Path Finder crash my Catalina. I open an MS word file from BOX cloud with Path Finder and update the word file, at the time being I am saving the word file, the system hang, after 99 sec, system shutdown automatically, after I reboot, I collect the message from apple problem diagnostic prompt window (as following), I can create the case every single time, is there any integration problem from BOX cloud and Path Finder ?

The following message was collected from Catalina:
panic(cpu 2 caller 0xffffff7f94da0a8d): watchdog timeout: no checkins from watchdogd in 99 seconds (190 total checkins since monitoring last enabled)
Backtrace (CPU 2), Frame : Return Address
0xffffff874a343c40 : 0xffffff80143215cd
0xffffff874a343c90 : 0xffffff801445a3c5
0xffffff874a343cd0 : 0xffffff801444bf7e
0xffffff874a343d20 : 0xffffff80142c7a40
0xffffff874a343d40 : 0xffffff8014320c97
0xffffff874a343e40 : 0xffffff8014321087
0xffffff874a343e90 : 0xffffff8014ac2ce8
0xffffff874a343f00 : 0xffffff7f94da0a8d
0xffffff874a343f10 : 0xffffff7f94da047b
0xffffff874a343f50 : 0xffffff7f94db5d9c
0xffffff874a343fa0 : 0xffffff80142c713e
Kernel Extensions in backtrace: com.apple.driver.watchdog(1.0)[99A75EFF-7734-31A0-80BF-FF8288E30D9B]@0xffffff7f94d9f000->0xffffff7f94da7fff com.apple.driver.AppleSMC(3.1.9)[601E041E-0A5C-3B6A-A4E6-45ECC7F48A2B]@0xffffff7f94da8000->0xffffff7f94dc6fff dependency: com.apple.driver.watchdog(1)[99A75EFF-7734-31A0-80BF-FF8288E30D9B]@0xffffff7f94d9f000 dependency: com.apple.iokit.IOACPIFamily(1.4)[9D1FF279-C4A2-3344-902F-E0B22B508689]@0xffffff7f94d08000 dependency: com.apple.iokit.IOPCIFamily(2.9)[1B1F3BBB-9212-3CF9-94F8-8FEF0D3ACEC4]@0xffffff7f94d11000

BSD process name corresponding to current thread: kernel_task
Boot args: chunklist-security-epoch=0 -chunklist-no-rev2-dev

Mac OS version:
19E287

Kernel version:
Darwin Kernel Version 19.4.0: Wed Mar 4 22:28:40 PST 2020; root:xnu-6153.101.6~15/RELEASE_X86_64
Kernel UUID: AB0AA7EE-3D03-3C21-91AD-5719D79D7AF6
Kernel slide: 0x0000000014000000
Kernel text base: 0xffffff8014200000
__HIB text base: 0xffffff8014100000
System model name: MacBookPro16,1 (Mac-E1008331FDC96864)
System shutdown begun: NO

System uptime in nanoseconds: 10722195607427
last loaded kext at 115495498938: com.box.filesystems.osxfuse 303.10.2 (addr 0xffffff7f9b877000, size 94208)
last unloaded kext at 10633417790475: >usb.!UHostPacketFilter 1.0 (addr 0xffffff7f96be4000, size 24576)
loaded kexts:
com.box.filesystems.osxfuse 303.10.2
com.parallels.kext.netbridge 15.1.4 47270
com.parallels.kext.hypervisor 15.1.4 47270
com.parallels.kext.vnic 15.1.4 47270
com.cisco.kext.acsock 4.7.1
com.carbonblack.defense.kext 3.3.4fc6
com.symantec.nfm.kext 9.0.1
com.symantec.ips.kext 9.0.2
com.symantec.SymXIPS 9.0.1
com.symantec.internetSecurity.kext 9.0.3
net.sf.tuntaposx.tap 1.0
net.sf.tuntaposx.tun 1.0

!U!SCoexistentDriver 489.101.1 @kext.AMDRadeonX6000 3.0.8 @kext.AMDRadeonServiceManager 3.0.8 !AGraphicsDevicePolicy 5.1.16 @fileutil 20.036.15 @AGDCPluginDisplayMetrics 5.1.16 !AHV 1 |IOUserEthernet 1.0.1 |IO!BSerialManager 7.0.4f6 !AUpstreamUserClient 3.6.8 AGPM 111.4.4 !APlatformEnabler 2.7.0d0 X86PlatformShim 1.0.0 pmtelemetry 1 AGDCBacklightControl 5.1.16 !A!IKBLGraphics 14.0.5 @Dont_Steal_Mac_OS_X 7.0.0 !AThunderboltIP 3.1.4 BridgeAudioCommunication 6.70.3 !ATopCaseHIDEventDriver 3430.1 !AHIDALSService 1 !ABridgeAudio!C 6.70.3 !AMCCSControl 1.11 !AGFXHDA 100.1.426 !AMuxControl2 5.1.16 !A!IPCHPMC 2.0.1 !A!ICFLGraphicsFramebuffer 14.0.5 !A!ISlowAdaptiveClocking 4.0.0 !AAVEBridge 6.1 @filesystems.autofs 3.0 BCMWLANFirmware4355.Hashstore 1 BCMWLANFirmware4364.Hashstore 1 BCMWLANFirmware4377.Hashstore 1 !ABCMWLANBusInterfacePCIe 1 @filesystems.hfs.kext 522.100.5 @BootCache 40 @!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1 @!AFSCompression.!AFSCompressionTypeZlib 1.0.0 !AVirtIO 1.0 @filesystems.apfs 1412.101.1 @private.KextAudit 1.0 !ASmartBatteryManager 161.0.0 !AACPIButtons 6.1 !ASMBIOS 2.1 !AACPIEC 6.1 !AAPIC 1.7 $!AImage4 1 @nke.applicationfirewall 303 $TMSafetyNet 8 @!ASystemPolicy 2.0.0 |EndpointSecurity 1 |IOUSBMass!SClass 4.0.4 @kext.AMDRadeonX6100HWLibs 1.0 @kext.AMDRadeonX6000HWServices 3.0.8 |IOAVB!F 840.3 !ASSE 1.0 !ABacklightExpert 1.1.0 @kext.AMDRadeonX6000Framebuffer 3.0.8 @!AGPUWrangler 5.1.16 !AActuatorDriver 3440.1 !AHIDKeyboard 209 !AHS!BDriver 3430.1 IO!BHIDDriver 7.0.4f6 !AMultitouchDriver 3440.1 !AInputDeviceSupport 3440.8 !ASMBus!C 1.0.18d1 |IONDRVSupport 575.1 X86PlatformPlugin 1.0.0 !AGraphicsControl 5.1.16 |IO!BHost!CUARTTransport 7.0.4f6 |IO!BHost!CTransport 7.0.4f6 !A!ILpssUARTv1 3.0.60 !A!ILpssUARTCommon 3.0.60 !AOnboardSerial 1.0 IOPlatformPlugin!F 6.0.0d8 @kext.AMDSupport 3.0.8 @!AGraphicsDeviceControl 5.1.16 |IOAccelerator!F2 438.4.5 |IOGraphics!F 575.1 |IOSlowAdaptiveClocking!F 1.0.0 @plugin.IOgPTPPlugin 840.3 |IOEthernetAVB!C 1.1.0 @kext.triggers 1.0 usb.cdc.ncm 5.0.0 usb.cdc 5.0.0 usb.networking 5.0.0 usb.!UHostCompositeDevice 1.2 !ABCMWLANCore 1.0.0 mDNSOffloadUserClient 1.0.1b8 IOImageLoader 1.0.0 |IO80211!FV2 1200.12.2b1 corecapture 1.0.4 |IOSkywalk!F 1 |IOSurface 269.11 @filesystems.hfs.encodings.kext 1 |IOAudio!F 300.2 @vecLib.kext 1.2.0 |IOSerial!F 11 usb.!UVHCIBCE 1.2 usb.!UVHCI 1.2 usb.!UVHCICommonBCE 1.0 usb.!UVHCICommon 1.0 !AEffaceableNOR 1.0 |IOBufferCopy!C 1.1.0 |IOBufferCopyEngine!F 1 |IONVMe!F 2.1.0 !AThunderboltPCIDownAdapter 2.5.4 !AThunderboltDPInAdapter 6.2.6 !AThunderboltDPAdapter!F 6.2.6 !AHPM 3.4.4 !A!ILpssI2C!C 3.0.60 !A!ILpssDmac 3.0.60 !A!ILpssI2C 3.0.60 !AThunderboltNHI 5.8.6 |IOThunderbolt!F 7.6.0 |IOUSB!F 900.4.2 usb.!UXHCIPCI 1.2 usb.!UXHCI 1.2 !AEFINVRAM 2.1 !AEFIRuntime 2.1 !ASMCRTC 1.0 |IOSMBus!F 1.1 |IOHID!F 2.0.0 $quarantine 4 $sandbox 300.0 @kext.!AMatch 1.0.0d1 !AKeyStore 2 !UTDM 489.101.1 |IOSCSIBlockCommandsDevice 422.101.1 !ACredentialManager 1.0 KernelRelayHost 1 !ASEPManager 1.0.1 IOSlaveProcessor 1 !AFDEKeyStore 28.30 !AEffaceable!S 1.0 !AMobileFileIntegrity 1.0.5 @kext.CoreTrust 1 |CoreAnalytics!F 1 |IOTimeSync!F 840.3 |IONetworking!F 3.4 DiskImages 493.0.0 |IO!B!F 7.0.4f6 |IO!BPacketLogger 7.0.4f6 |IOUSBMass!SDriver 157.101.3 |IOSCSIArchitectureModel!F 422.101.1 |IO!S!F 2.1 |IOUSBHost!F 1.2 usb.!UCommon 1.0 !UHostMergeProperties 1.2 !ABusPower!C 1.0 |IOReport!F 47 !AACPIPlatform 6.1 !ASMC 3.1.9 watchdog 1 |IOPCI!F 2.9 |IOACPI!F 1.4 @kec.pthread 1 @kec.corecrypto 1.0 @kec.Libm 1

  1. Support Staff 1 Posted by Path Finder Sup... on 23 May, 2020 10:36 AM

    Path Finder Support Team's Avatar

    Hi there,

    Mary from Path Finder support here!

    As I have responded to you in this discussion I will close this one to make sure our communication stays in one place!

    Please feel free to write us back, and we will be happy to assist you.

    Best Regards,
    Mary 
    Path Finder Support Team

  2. Path Finder Support Team closed this discussion on 23 May, 2020 10:36 AM.

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