side bar shrinking to a minimum

lucbellini's Avatar

lucbellini

14 May, 2020 08:44 AM

Hi folks
I'm using 9.2 release and each time I open pathfinder, the side bar width is reduced to a bare minimum. I manually reset it, but nexty time is the same. Column width is set to automatic resize. Any suggestion? Thank you

  1. Support Staff 1 Posted by Path Finder Sup... on 16 May, 2020 01:59 PM

    Path Finder Support Team's Avatar

    Hi there,

    Mary from Path Finder support here!

    As the first troubleshooting step, make sure you have updated your application to the latest version possible, e.g. Path Finder 9.3.2 and check if the issue persists.

    If the issue is still there, please delete your Sidebar module, restart the application and bring it back by navigating to Window > Modules > drag-and-drop your Sidebar module to the left pane.

    Make sure to adjust the width, lock it and restart the application once again to test whether the issue is still there.

    If the issue still was not eradicated, make sure to let us know, and we will dig into this further.

    Have a great day!

    Best Regards,
    Mary 
    Path Finder Support Team

  2. Path Finder Support Team closed this discussion on 16 May, 2020 01:59 PM.

  3. Luciano Bellini re-opened this discussion on 18 May, 2020 06:40 AM

  4. 2 Posted by Luciano Bellini on 18 May, 2020 06:40 AM

    Luciano Bellini's Avatar

    Hi Mary,

    sorry, I did all you suggested but the problem is still there.

    Best Regards

    Ing. Luciano Bellini
    Via Vittime delle foibe 7
    37053 Cerea (Verona)
    Cell +39 335 1372966
    [email blocked]

  5. 3 Posted by lucbellini on 17 Jun, 2020 06:22 AM

    lucbellini's Avatar

    Hi Mary, I'm still having the same issue. I followed your instructions several times, but to no use.

  6. Support Staff 4 Posted by Path Finder Sup... on 18 Jun, 2020 04:29 PM

    Path Finder Support Team's Avatar

    Hii,

    Could you please record this behaviour on a video, so we could see what happens exactly?

    Looking forward to your reply! 

    Best Regards,
    Mary 
    Path Finder Support Team

  7. Path Finder Support Team closed this discussion on 18 Jun, 2020 04:29 PM.

  8. Luciano Bellini re-opened this discussion on 20 Jun, 2020 07:32 AM

  9. 5 Posted by Luciano Bellini on 20 Jun, 2020 07:32 AM

    Luciano Bellini's Avatar
  10. Support Staff 6 Posted by Path Finder Sup... on 21 Jun, 2020 02:38 PM

    Path Finder Support Team's Avatar

    Hi,

    Could you send us a sample (a snapshot) of Path Finder process in a separate file? This will enable us to analyze what happens with the application.

    Here's how to get it:
    1. Open Path Finder and reproduce the problem. If the problem is dynamic (e.g. unexpected action result), please try reproducing it during the sample collection.
    2. Open Activity Monitor from the /Applications/Utilities folder.
    3. Select Path Finder in the process list. To help making a selection, type "Path Finder" in the Filter field.
    4. Click the Sample Process button in the toolbar - this will open a new window entitled "Sample of Path Finder" and a sample of the process is collected.
    5. Click Save and save the sample file.
    6. Close (Command-W) the Sample window opened in step 2.
    7. Send the sample file saved in step 5 to us.

    Looking forward to your reply!

    Best Regards,
    Mary
    Path Finder Support Team

  11. Path Finder Support Team closed this discussion on 21 Jun, 2020 02:38 PM.

  12. Luciano Bellini re-opened this discussion on 22 Jun, 2020 07:12 AM

  13. 7 Posted by Luciano Bellini on 22 Jun, 2020 07:12 AM

    Luciano Bellini's Avatar

    Hi

    please find herewith the snapshot process you requested

    Kind regards

    Ing. Luciano Bellini
    Via Vittime delle foibe 7
    37053 Cerea (Verona)
    Cell +39 335 1372966
    [email blocked]

  14. Support Staff 8 Posted by Path Finder Sup... on 23 Jun, 2020 07:53 PM

    Path Finder Support Team's Avatar

    Hi Luc, 

    Thank you for the sample! 

    I have forwarded your email to our developers. It may take some time to investigate the details of the issue. 

    Be sure to let us know should any additional questions arise. 

    Best Regards, 
    Mary
    Path Finder Support Team

  15. Path Finder Support Team closed this discussion on 23 Jun, 2020 07:53 PM.

  16. Path Finder Support Team re-opened this discussion on 23 Jun, 2020 07:56 PM

  17. Support Staff 9 Posted by Dragan on 23 Jun, 2020 09:19 PM

    Dragan's Avatar

    Hi Luc, I want to ask you to do something to help me debug this issue, as I can't reproduce it:

    1. Quit Path Finder and go to folder HOME_FOLDER/Library/Application Support/Path Finder/Settings. There, you'll see three files: settings9, settings9-shm and settings9-wal. Zip those three files in an archive and keep it somewhere.

    2. Trash those three files. Then launch Path Finder and see whether it solved the problem. Please note this action will discard all your modules custom settings (and I see that you heavily customised your Sidebar).

    3. Quit Path Finder. The new versions of above mentioned setting files were created. Trash them too and extract archived files back. Launch Path Finder again and see if the problem still persist.

    4. Regardless of wether the problem persists or not, remove almost all items from Favorites in you sidebar. Leave there only a few standard ones, let's say Home, Desktop and Documents. Then again relaunch Path Finder and see if the problem persist.

    5. If the problem is still there, archive again now this new version (with majority of sidebar items removed) of all three settings files in another archive and attach it here so I can download it and investigate.

    This should help me to trace the cause of the problem. You don't have to worry about privacy, those files don't contain any sensitive information, just your module settings (colours, font types and sized and similar).

    Thanks for your time, effort and support.

  18. 10 Posted by Luciano Bellini on 24 Jun, 2020 02:30 PM

    Luciano Bellini's Avatar

    thanks Mary

    Ing. Luciano Bellini

  19. 11 Posted by Luciano Bellini on 25 Jun, 2020 08:00 AM

    Luciano Bellini's Avatar

    Hi Dragan,

    i did as you told me, the problem persists, anyway I enclose the three files, before and after the elimination of customised items

    Best regards

    Ing. Luciano Bellini
    Via Vittime delle foibe 7
    37053 Cerea (Verona)
    Cell +39 335 1372966
    [email blocked]

  20. Path Finder Support Team closed this discussion on 26 Jun, 2020 09:25 AM.

  21. Path Finder Support Team re-opened this discussion on 26 Jun, 2020 09:26 AM

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