Drag files from Path finder 9 to HCL NOTES 10 FP4 make OSX Catalina crash

hsientang.hsu's Avatar

hsientang.hsu

30 Apr, 2020 05:33 PM

I drag files from path finder to notes mail as an attached file , it will make my macbookpro 16 Catalina hang 100 seconds and then crash, I have to reboot it to continue to work. Not every time happened , but this is the 5th time I happened this month , the files I drag was on the BOX cloud, does it matter?
It bother me so much . now I will stop using path finder for a while, will check if it is the root cause.
Do you have any suggestion or advise?

thanks.

  1. Support Staff 1 Posted by Path Finder Sup... on 01 May, 2020 02:15 PM

    Path Finder Support Team's Avatar

    Hi there,

    Thanks for reaching out!

    First of all, thanks for reporting this issue!  Can you please specify what is the Path Finder 9 version are you using?
    Make sure you have updated to the latest sub-version Path Finder 9.2.0 and check if the following issue persists.

    Looking forward to your reply!

    Best Regards,
    Mary 
    Path Finder Support Team

  2. Path Finder Support Team closed this discussion on 01 May, 2020 02:15 PM.

  3. hsientang.hsu re-opened this discussion on 17 May, 2020 03:09 PM

  4. 2 Posted by hsientang.hsu on 17 May, 2020 03:09 PM

    hsientang.hsu's Avatar

    Hi ,
    I didn't use Path Finder for about 2 weeks , today I update to Path Finder V9.3.2 ,I am so disappointed for the version 9.x.x of path finder, now I found the reason for crashing my MBP 16 Catalina is the existence of Path Finder, there is another case for how Path Finder crash my Catalina. I open an MS word file from BOX cloud with Path Finder and update the word file, at the time being I am saving the word file, the system hang, after 99 sec, system shutdown automatically, after I reboot, I collect the message from apple problem diagnostic prompt window (as following), I can create the case every single time, is there any integration problem from BOX cloud and Path Finder ?

    The following message was collected from Catalina:
    panic(cpu 2 caller 0xffffff7f94da0a8d): watchdog timeout: no checkins from watchdogd in 99 seconds (190 total checkins since monitoring last enabled)
    Backtrace (CPU 2), Frame : Return Address
    0xffffff874a343c40 : 0xffffff80143215cd
    0xffffff874a343c90 : 0xffffff801445a3c5
    0xffffff874a343cd0 : 0xffffff801444bf7e
    0xffffff874a343d20 : 0xffffff80142c7a40
    0xffffff874a343d40 : 0xffffff8014320c97
    0xffffff874a343e40 : 0xffffff8014321087
    0xffffff874a343e90 : 0xffffff8014ac2ce8
    0xffffff874a343f00 : 0xffffff7f94da0a8d
    0xffffff874a343f10 : 0xffffff7f94da047b
    0xffffff874a343f50 : 0xffffff7f94db5d9c
    0xffffff874a343fa0 : 0xffffff80142c713e
    Kernel Extensions in backtrace: com.apple.driver.watchdog(1.0)[99A75EFF-7734-31A0-80BF-FF8288E30D9B]@0xffffff7f94d9f000->0xffffff7f94da7fff com.apple.driver.AppleSMC(3.1.9)[601E041E-0A5C-3B6A-A4E6-45ECC7F48A2B]@0xffffff7f94da8000->0xffffff7f94dc6fff dependency: com.apple.driver.watchdog(1)[99A75EFF-7734-31A0-80BF-FF8288E30D9B]@0xffffff7f94d9f000 dependency: com.apple.iokit.IOACPIFamily(1.4)[9D1FF279-C4A2-3344-902F-E0B22B508689]@0xffffff7f94d08000 dependency: com.apple.iokit.IOPCIFamily(2.9)[1B1F3BBB-9212-3CF9-94F8-8FEF0D3ACEC4]@0xffffff7f94d11000

    BSD process name corresponding to current thread: kernel_task
    Boot args: chunklist-security-epoch=0 -chunklist-no-rev2-dev

    Mac OS version:
    19E287

    Kernel version:
    Darwin Kernel Version 19.4.0: Wed Mar 4 22:28:40 PST 2020; root:xnu-6153.101.6~15/RELEASE_X86_64
    Kernel UUID: AB0AA7EE-3D03-3C21-91AD-5719D79D7AF6
    Kernel slide: 0x0000000014000000
    Kernel text base: 0xffffff8014200000
    __HIB text base: 0xffffff8014100000
    System model name: MacBookPro16,1 (Mac-E1008331FDC96864)
    System shutdown begun: NO

    System uptime in nanoseconds: 10722195607427
    last loaded kext at 115495498938: com.box.filesystems.osxfuse 303.10.2 (addr 0xffffff7f9b877000, size 94208)
    last unloaded kext at 10633417790475: >usb.!UHostPacketFilter 1.0 (addr 0xffffff7f96be4000, size 24576)
    loaded kexts:
    com.box.filesystems.osxfuse 303.10.2
    com.parallels.kext.netbridge 15.1.4 47270
    com.parallels.kext.hypervisor 15.1.4 47270
    com.parallels.kext.vnic 15.1.4 47270
    com.cisco.kext.acsock 4.7.1
    com.carbonblack.defense.kext 3.3.4fc6
    com.symantec.nfm.kext 9.0.1
    com.symantec.ips.kext 9.0.2
    com.symantec.SymXIPS 9.0.1
    com.symantec.internetSecurity.kext 9.0.3
    net.sf.tuntaposx.tap 1.0
    net.sf.tuntaposx.tun 1.0

    !U!SCoexistentDriver 489.101.1 @kext.AMDRadeonX6000 3.0.8 @kext.AMDRadeonServiceManager 3.0.8 !AGraphicsDevicePolicy 5.1.16 @fileutil 20.036.15 @AGDCPluginDisplayMetrics 5.1.16 !AHV 1 |IOUserEthernet 1.0.1 |IO!BSerialManager 7.0.4f6 !AUpstreamUserClient 3.6.8 AGPM 111.4.4 !APlatformEnabler 2.7.0d0 X86PlatformShim 1.0.0 pmtelemetry 1 AGDCBacklightControl 5.1.16 !A!IKBLGraphics 14.0.5 @Dont_Steal_Mac_OS_X 7.0.0 !AThunderboltIP 3.1.4 BridgeAudioCommunication 6.70.3 !ATopCaseHIDEventDriver 3430.1 !AHIDALSService 1 !ABridgeAudio!C 6.70.3 !AMCCSControl 1.11 !AGFXHDA 100.1.426 !AMuxControl2 5.1.16 !A!IPCHPMC 2.0.1 !A!ICFLGraphicsFramebuffer 14.0.5 !A!ISlowAdaptiveClocking 4.0.0 !AAVEBridge 6.1 @filesystems.autofs 3.0 BCMWLANFirmware4355.Hashstore 1 BCMWLANFirmware4364.Hashstore 1 BCMWLANFirmware4377.Hashstore 1 !ABCMWLANBusInterfacePCIe 1 @filesystems.hfs.kext 522.100.5 @BootCache 40 @!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1 @!AFSCompression.!AFSCompressionTypeZlib 1.0.0 !AVirtIO 1.0 @filesystems.apfs 1412.101.1 @private.KextAudit 1.0 !ASmartBatteryManager 161.0.0 !AACPIButtons 6.1 !ASMBIOS 2.1 !AACPIEC 6.1 !AAPIC 1.7 $!AImage4 1 @nke.applicationfirewall 303 $TMSafetyNet 8 @!ASystemPolicy 2.0.0 |EndpointSecurity 1 |IOUSBMass!SClass 4.0.4 @kext.AMDRadeonX6100HWLibs 1.0 @kext.AMDRadeonX6000HWServices 3.0.8 |IOAVB!F 840.3 !ASSE 1.0 !ABacklightExpert 1.1.0 @kext.AMDRadeonX6000Framebuffer 3.0.8 @!AGPUWrangler 5.1.16 !AActuatorDriver 3440.1 !AHIDKeyboard 209 !AHS!BDriver 3430.1 IO!BHIDDriver 7.0.4f6 !AMultitouchDriver 3440.1 !AInputDeviceSupport 3440.8 !ASMBus!C 1.0.18d1 |IONDRVSupport 575.1 X86PlatformPlugin 1.0.0 !AGraphicsControl 5.1.16 |IO!BHost!CUARTTransport 7.0.4f6 |IO!BHost!CTransport 7.0.4f6 !A!ILpssUARTv1 3.0.60 !A!ILpssUARTCommon 3.0.60 !AOnboardSerial 1.0 IOPlatformPlugin!F 6.0.0d8 @kext.AMDSupport 3.0.8 @!AGraphicsDeviceControl 5.1.16 |IOAccelerator!F2 438.4.5 |IOGraphics!F 575.1 |IOSlowAdaptiveClocking!F 1.0.0 @plugin.IOgPTPPlugin 840.3 |IOEthernetAVB!C 1.1.0 @kext.triggers 1.0 usb.cdc.ncm 5.0.0 usb.cdc 5.0.0 usb.networking 5.0.0 usb.!UHostCompositeDevice 1.2 !ABCMWLANCore 1.0.0 mDNSOffloadUserClient 1.0.1b8 IOImageLoader 1.0.0 |IO80211!FV2 1200.12.2b1 corecapture 1.0.4 |IOSkywalk!F 1 |IOSurface 269.11 @filesystems.hfs.encodings.kext 1 |IOAudio!F 300.2 @vecLib.kext 1.2.0 |IOSerial!F 11 usb.!UVHCIBCE 1.2 usb.!UVHCI 1.2 usb.!UVHCICommonBCE 1.0 usb.!UVHCICommon 1.0 !AEffaceableNOR 1.0 |IOBufferCopy!C 1.1.0 |IOBufferCopyEngine!F 1 |IONVMe!F 2.1.0 !AThunderboltPCIDownAdapter 2.5.4 !AThunderboltDPInAdapter 6.2.6 !AThunderboltDPAdapter!F 6.2.6 !AHPM 3.4.4 !A!ILpssI2C!C 3.0.60 !A!ILpssDmac 3.0.60 !A!ILpssI2C 3.0.60 !AThunderboltNHI 5.8.6 |IOThunderbolt!F 7.6.0 |IOUSB!F 900.4.2 usb.!UXHCIPCI 1.2 usb.!UXHCI 1.2 !AEFINVRAM 2.1 !AEFIRuntime 2.1 !ASMCRTC 1.0 |IOSMBus!F 1.1 |IOHID!F 2.0.0 $quarantine 4 $sandbox 300.0 @kext.!AMatch 1.0.0d1 !AKeyStore 2 !UTDM 489.101.1 |IOSCSIBlockCommandsDevice 422.101.1 !ACredentialManager 1.0 KernelRelayHost 1 !ASEPManager 1.0.1 IOSlaveProcessor 1 !AFDEKeyStore 28.30 !AEffaceable!S 1.0 !AMobileFileIntegrity 1.0.5 @kext.CoreTrust 1 |CoreAnalytics!F 1 |IOTimeSync!F 840.3 |IONetworking!F 3.4 DiskImages 493.0.0 |IO!B!F 7.0.4f6 |IO!BPacketLogger 7.0.4f6 |IOUSBMass!SDriver 157.101.3 |IOSCSIArchitectureModel!F 422.101.1 |IO!S!F 2.1 |IOUSBHost!F 1.2 usb.!UCommon 1.0 !UHostMergeProperties 1.2 !ABusPower!C 1.0 |IOReport!F 47 !AACPIPlatform 6.1 !ASMC 3.1.9 watchdog 1 |IOPCI!F 2.9 |IOACPI!F 1.4 @kec.pthread 1 @kec.corecrypto 1.0 @kec.Libm 1

  5. 3 Posted by hsientang.hsu on 21 May, 2020 06:51 AM

    hsientang.hsu's Avatar

    Hello Support team,

    Any update on this ?

  6. hsientang.hsu closed this discussion on 22 May, 2020 02:31 PM.

  7. Path Finder Support Team re-opened this discussion on 23 May, 2020 10:36 AM

  8. Support Staff 4 Posted by Path Finder Sup... on 23 May, 2020 10:36 AM

    Path Finder Support Team's Avatar

    Hi there,
    Thanks for getting back! 

    I am sorry for the delayed response. We experience a high load of the requests right now.

    Just to make sure we're on the same page: when you are talking about BOX cloud you refer to BOX cloud storage, correct? Previously we have not heard of any issues with the following cloud storage application.

    In order for us to investigate this further, can you please provide us with a screen recording of the issue.

    You can check on how to record a video recording here. After doing so, please upload it to Google Drive, Dropbox or any other storage provider and send a link to me.

    Looking forward to your reply!

    Best Regards,
    Mary 
    Path Finder Support Team

  9. Path Finder Support Team closed this discussion on 23 May, 2020 10:36 AM.

  10. hsientang.hsu re-opened this discussion on 23 May, 2020 12:31 PM

  11. 5 Posted by hsientang.hsu on 23 May, 2020 12:31 PM

    hsientang.hsu's Avatar

    Hi,
    I test it again, because the system crash so there is no any screen recorded saved, I use my cell phone camera record it and upload it to youtube, please refer the link https://youtu.be/tuSSaKJydDs , when system crashing the last word of the title of MS word file stay at "saving",I translate it. The same thing I did using the OSX finder but it works fine.
    The BOX cloud I mentioned is the Dropbox company cooperate with our company to provide cloud storage space for the employees to store their data. I think it is the enterprise version for company needs.

    The following is the message I collected from Catalina crash this time:
    panic(cpu 2 caller 0xffffff7f861a0a8d): watchdog timeout: no checkins from watchdogd in 99 seconds (34 total checkins since monitoring last enabled)
    Backtrace (CPU 2), Frame : Return Address
    0xffffff873b58bc40 : 0xffffff80057215cd
    0xffffff873b58bc90 : 0xffffff800585a3c5
    0xffffff873b58bcd0 : 0xffffff800584bf7e
    0xffffff873b58bd20 : 0xffffff80056c7a40
    0xffffff873b58bd40 : 0xffffff8005720c97
    0xffffff873b58be40 : 0xffffff8005721087
    0xffffff873b58be90 : 0xffffff8005ec2ce8
    0xffffff873b58bf00 : 0xffffff7f861a0a8d
    0xffffff873b58bf10 : 0xffffff7f861a047b
    0xffffff873b58bf50 : 0xffffff7f861b5d9c
    0xffffff873b58bfa0 : 0xffffff80056c713e
    Kernel Extensions in backtrace: com.apple.driver.watchdog(1.0)[99A75EFF-7734-31A0-80BF-FF8288E30D9B]@0xffffff7f8619f000->0xffffff7f861a7fff com.apple.driver.AppleSMC(3.1.9)[601E041E-0A5C-3B6A-A4E6-45ECC7F48A2B]@0xffffff7f861a8000->0xffffff7f861c6fff dependency: com.apple.driver.watchdog(1)[99A75EFF-7734-31A0-80BF-FF8288E30D9B]@0xffffff7f8619f000 dependency: com.apple.iokit.IOACPIFamily(1.4)[9D1FF279-C4A2-3344-902F-E0B22B508689]@0xffffff7f86108000 dependency: com.apple.iokit.IOPCIFamily(2.9)[1B1F3BBB-9212-3CF9-94F8-8FEF0D3ACEC4]@0xffffff7f86111000

    BSD process name corresponding to current thread: kernel_task
    Boot args: chunklist-security-epoch=0 -chunklist-no-rev2-dev

    Mac OS version:
    19E287

    Kernel version:
    Darwin Kernel Version 19.4.0: Wed Mar 4 22:28:40 PST 2020; root:xnu-6153.101.6~15/RELEASE_X86_64
    Kernel UUID: AB0AA7EE-3D03-3C21-91AD-5719D79D7AF6
    Kernel slide: 0x0000000005400000
    Kernel text base: 0xffffff8005600000
    __HIB text base: 0xffffff8005500000
    System model name: MacBookPro16,1 (Mac-E1008331FDC96864)
    System shutdown begun: NO

    System uptime in nanoseconds: 430885167618
    last loaded kext at 113407498582: com.box.filesystems.osxfuse 303.10.2 (addr 0xffffff7f8cbcc000, size 94208)
    last unloaded kext at 305538216516: >usb.!UHostPacketFilter 1.0 (addr 0xffffff7f87fe4000, size 24576)
    loaded kexts:
    com.box.filesystems.osxfuse 303.10.2
    com.cisco.kext.acsock 4.7.1
    com.carbonblack.defense.kext 3.3.4fc6
    com.symantec.nfm.kext 9.0.1
    com.symantec.ips.kext 9.0.2
    com.symantec.SymXIPS 9.0.1
    com.symantec.internetSecurity.kext 9.0.3
    net.sf.tuntaposx.tun 1.0
    net.sf.tuntaposx.tap 1.0
    @kext.AMDRadeonX6000 3.0.8 @kext.AMDRadeonServiceManager 3.0.8

    !AGraphicsDevicePolicy 5.1.16 @fileutil 20.036.15 @AGDCPluginDisplayMetrics 5.1.16 !AHV 1 |IOUserEthernet 1.0.1 |IO!BSerialManager 7.0.4f6 AGPM 111.4.4 X86PlatformShim 1.0.0 !APlatformEnabler 2.7.0d0 !AUpstreamUserClient 3.6.8 pmtelemetry 1 AGDCBacklightControl 5.1.16 !A!IKBLGraphics 14.0.5 @Dont_Steal_Mac_OS_X 7.0.0 BridgeAudioCommunication 6.70.3 !AThunderboltIP 3.1.4 !ATopCaseHIDEventDriver 3430.1 !AHIDALSService 1 !ABridgeAudio!C 6.70.3 !AAVEBridge 6.1 !AMCCSControl 1.11 !AMuxControl2 5.1.16 !AGFXHDA 100.1.426 !A!IPCHPMC 2.0.1 !A!ICFLGraphicsFramebuffer 14.0.5 !A!ISlowAdaptiveClocking 4.0.0 @filesystems.autofs 3.0 BCMWLANFirmware4355.Hashstore 1 BCMWLANFirmware4364.Hashstore 1 BCMWLANFirmware4377.Hashstore 1 !ABCMWLANBusInterfacePCIe 1 @filesystems.hfs.kext 522.100.5 @BootCache 40 @!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1 @!AFSCompression.!AFSCompressionTypeZlib 1.0.0 !AVirtIO 1.0 @filesystems.apfs 1412.101.1 @private.KextAudit 1.0 !ASmartBatteryManager 161.0.0 !AACPIButtons 6.1 !ASMBIOS 2.1 !AACPIEC 6.1 !AAPIC 1.7 $!AImage4 1 @nke.applicationfirewall 303 $TMSafetyNet 8 @!ASystemPolicy 2.0.0 |EndpointSecurity 1 @kext.AMDRadeonX6100HWLibs 1.0 @kext.AMDRadeonX6000HWServices 3.0.8 |IOAVB!F 840.3 !ASSE 1.0 !ABacklightExpert 1.1.0 @kext.AMDRadeonX6000Framebuffer 3.0.8 @!AGPUWrangler 5.1.16 !AHS!BDriver 3430.1 IO!BHIDDriver 7.0.4f6 !AHIDKeyboard 209 !AActuatorDriver 3440.1 !AMultitouchDriver 3440.1 !AInputDeviceSupport 3440.8 X86PlatformPlugin 1.0.0 !ASMBus!C 1.0.18d1 !AGraphicsControl 5.1.16 |IONDRVSupport 575.1 |IO!BHost!CUARTTransport 7.0.4f6 |IO!BHost!CTransport 7.0.4f6 !A!ILpssUARTv1 3.0.60 !A!ILpssUARTCommon 3.0.60 !AOnboardSerial 1.0 IOPlatformPlugin!F 6.0.0d8 @kext.AMDSupport 3.0.8 @!AGraphicsDeviceControl 5.1.16 |IOAccelerator!F2 438.4.5 |IOGraphics!F 575.1 |IOSlowAdaptiveClocking!F 1.0.0 @plugin.IOgPTPPlugin 840.3 |IOEthernetAVB!C 1.1.0 @kext.triggers 1.0 usb.cdc.ncm 5.0.0 usb.cdc 5.0.0 usb.networking 5.0.0 usb.!UHostCompositeDevice 1.2 !ABCMWLANCore 1.0.0 mDNSOffloadUserClient 1.0.1b8 IOImageLoader 1.0.0 |IO80211!FV2 1200.12.2b1 corecapture 1.0.4 |IOSkywalk!F 1 |IOSurface 269.11 @filesystems.hfs.encodings.kext 1 |IOAudio!F 300.2 @vecLib.kext 1.2.0 |IOSerial!F 11 usb.!UVHCIBCE 1.2 usb.!UVHCI 1.2 usb.!UVHCICommonBCE 1.0 usb.!UVHCICommon 1.0 !AEffaceableNOR 1.0 |IOBufferCopy!C 1.1.0 |IOBufferCopyEngine!F 1 |IONVMe!F 2.1.0 !AThunderboltPCIDownAdapter 2.5.4 !AThunderboltDPInAdapter 6.2.6 !AThunderboltDPAdapter!F 6.2.6 !AHPM 3.4.4 !A!ILpssI2C!C 3.0.60 !A!ILpssDmac 3.0.60 !A!ILpssI2C 3.0.60 !AThunderboltNHI 5.8.6 |IOThunderbolt!F 7.6.0 |IOUSB!F 900.4.2 usb.!UXHCIPCI 1.2 usb.!UXHCI 1.2 !AEFINVRAM 2.1 !AEFIRuntime 2.1 !ASMCRTC 1.0 |IOSMBus!F 1.1 |IOHID!F 2.0.0 $quarantine 4 $sandbox 300.0 @kext.!AMatch 1.0.0d1 !AKeyStore 2 !UTDM 489.101.1 |IOSCSIBlockCommandsDevice 422.101.1 !ACredentialManager 1.0 KernelRelayHost 1 !ASEPManager 1.0.1 IOSlaveProcessor 1 !AFDEKeyStore 28.30 !AEffaceable!S 1.0 !AMobileFileIntegrity 1.0.5 @kext.CoreTrust 1 |CoreAnalytics!F 1 |IOTimeSync!F 840.3 |IONetworking!F 3.4 DiskImages 493.0.0 |IO!B!F 7.0.4f6 |IO!BPacketLogger 7.0.4f6 |IOUSBMass!SDriver 157.101.3 |IOSCSIArchitectureModel!F 422.101.1 |IO!S!F 2.1 |IOUSBHost!F 1.2 usb.!UCommon 1.0 !UHostMergeProperties 1.2 !ABusPower!C 1.0 |IOReport!F 47 !AACPIPlatform 6.1 !ASMC 3.1.9 watchdog 1 |IOPCI!F 2.9 |IOACPI!F 1.4 @kec.pthread 1 @kec.corecrypto 1.0 @kec.Libm 1

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