Pathfinder won't open on first attempt with Mac Catalina

ttbutler's Avatar

ttbutler

01 Apr, 2020 09:55 AM

When I first attempt to open pathfinder Version 9.1 (2040) on Mac Catalina 10.15.4 the icon bounces for 60 seconds and then goes back to unopened. During this time there is no start up image or anything visual that looks like pathfinder opens. I then can't click on the app icon for another 2-3 minutes, when I do nothing happens. Then after a couple minutes the app will open normally. Has anyone else had the same issue?

  1. Support Staff 1 Posted by Path Finder Sup... on 27 Jun, 2020 11:30 AM

    Path Finder Support Team's Avatar

    Hi there, 

    First of all, please accept my apologies for such a delayed response. I understand how frustrating it might be not to receive any response for such a long time. I apologize and will make sure this won't happen again.

    Such issue might happen if your Preference files malfunctioned. In this case, please delete your preferences file ~/Library/Preferences/com.cocoatech.PathFinder.plist and check if the issue still persists. 

    Looking forward to your reply!

    Best Regards,
    Mary 
    Path Finder Support Team

  2. Path Finder Support Team closed this discussion on 27 Jun, 2020 11:30 AM.

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