From our side your registration looks successful, no sign of issues. I've just followed up on your support request. If the suggested solution doesn't help, please let me know and I'll follow up with you ASAP.
Thanks for getting back to me. I have already tried restarting after
entering my registration details but as a gesture of goodwill I have
done it again, both restarting with the activation window open and with
it closed but this hasn’t fixed the issue.
Would it make any difference to remove my PF8 registration from your
I see new activation on your new license, not on your PF8 license so that would not affect anything. As far as I can tell the activation is successful, so the issue is most likely with your specific install. Are you running the latest version,Path Finder 9.1?
May I ask you to create a new profile from System Preferences -> Users and Groups and activate your copy of Path Finder in that profile or simply try on another mac? Let me know if it behaves similarly or actually retains activation.
Could you send us a sample (a snapshot) of Path Finder process in a separate file during activation? This will enable us to analyze what happens with the application. Here's how to get it:
Open Path Finder and reproduce the problem. If the problem is dynamic (e.g. unexpected action result), please try reproducing it during the sample collection.
Open Activity Monitor from the /Applications/Utilities folder.
Select Path Finder in the process list. To help making a selection, type "Path Finder" in the Filter field.
Click the Sample Process button in the toolbar - this will open a new window entitled "Sample of Path Finder" and a sample of the process is collected.
Click Save and save the sample file.
Close (Command-W) the Sample window opened in step 2.
1. Trying to activate in a new profile still fails
2. Activating on my old iMac works
Path Finder process file attached
The only non-standard aspect of my iMac is that I have certain User
directories on an external RAID 5 connected through Thunderbolt but all
the core directories still reside on the internal system SSD. i.e.
Documents, Pictures, etc
Interestingly the second iMac where PF activated correctly also show
both the iMacs as registered even though my main iMac exhibits the same
Interestingly, other than showing the activation screen whenever PF9 is
launched, it seems to function correctly so perhaps this is a cosmetic
problem. I could live with it if only the nag screen didn’t come up on
each launch. Is there a way to stop this happening?
Does your current user directory also resides on a NAS? As far as I can tell Path Finder activates correctly but is unable to retain the activation. If your user directory, or more specifically local library ~/Library is on a NAS, Path Finder may no be able to save the activated state directly to NAS and thus fails to remember it on the next launch. If that is the case, moving your user directory locally, activating, and moving it back to NAS should resolve the issue.
I'm also forwarding the case to our developers to take a look.
Please feel free to write us back and we will be happy to assist you.