Menu to the left

Fredrik's Avatar

Fredrik

24 Mar, 2020 06:29 PM

Each time I close the window, the menu to the left turns as in picture # 1. How do I keep it the size of picture # 2? Or any other suggestion so I can access some folders on the left side?

#1 https://imgur.com/a/SYHkcK3 #2 https://imgur.com/a/nxpdxTS

  1. Support Staff 1 Posted by Path Finder Sup... on 25 Mar, 2020 12:05 PM

    Path Finder Support Team's Avatar

    Hi Fredrik, 

    Thanks for reaching out!

    This looks like a bug. Which version of Path Finder are you running? The latest is Path Finder 9.1

    Are you able to consistently replicate this issue? If so, what are the steps? 

    Could you send us a sample (a snapshot) of Path Finder process in a separate file? This will enable us to analyze what happens with the application. Here's how to get it:

    1. Open Path Finder and reproduce the problem. If the problem is dynamic (e.g. unexpected action result), please try reproducing it during the sample collection.
    2. Open Activity Monitor from the /Applications/Utilities folder.
    3. Select Path Finder in the process list. To help making a selection, type "Path Finder" in the Filter field.
    4. Click the Sample Process button in the toolbar - this will open a new window entitled "Sample of Path Finder" and a sample of the process is collected.
    5. Click Save and save the sample file.
    6. Close (Command-W) the Sample window opened in step 2.
    7. Send the sample file saved in step 5 to us.

    Looking forward to your reply.

    Best Regards,
    Jordan
    Path Finder Support Team

  2. Path Finder Support Team closed this discussion on 25 Mar, 2020 12:05 PM.

  3. Fredrik re-opened this discussion on 26 Mar, 2020 05:01 PM

  4. 2 Posted by Fredrik on 26 Mar, 2020 05:01 PM

    Fredrik's Avatar

    Did it again if the first time don't works.

  5. Support Staff 3 Posted by Path Finder Sup... on 27 Mar, 2020 01:44 PM

    Path Finder Support Team's Avatar

    Hi Fredrik,

    Thanks! What are the steps to replicate the issue?

    May I ask you to take a short screen capture? Use Command + Shift + 5 (⌘⇧5) shortcut to open screen shot/capture menu.

    I believe this is going to help us a lot! Looking forward to your reply. 

    Best regards,
    Jordan
    Path Finder Support Team

  6. Path Finder Support Team closed this discussion on 27 Mar, 2020 01:44 PM.

  7. Fredrik M. re-opened this discussion on 27 Mar, 2020 04:30 PM

  8. 4 Posted by Fredrik M. on 27 Mar, 2020 04:30 PM

    Fredrik M.'s Avatar
    Hi!

    I can't send the file in the discussion area. Hope you can read and answer my problem here.

    I only close the Path Finder-window. Then the menu disappears as in picture 1.
    Then every time I have to manually pull out the menu as in picture 2. When I close the window and open it again, it will be like in picture 1. This problem was not previously found in older versions of Path Finder.
     
     
     
     
     
    Sent: Friday, March 27, 2020 at 2:44 PM
    From: "Path Finder Support Team" <[email blocked]>
    To: [email blocked]
    Subject: Cocoatech Support
    From: Path Finder Support Team (Cocoatech Support)
    Subject: Menu to the left

    Hi Fredrik,

    Thanks! What are the steps to replicate the issue?

    May I ask you to take a short screen capture? Use Command + Shift + 5 (⌘⇧5) shortcut to open screen shot/capture menu.

    I believe this is going to help us a lot! Looking forward to your reply. 

    Best regards,
    Jordan
    Path Finder Support Team





    View this discussion at our support site online: https://support.cocoatech.com/discussions/problems/164034-menu-to-the-left

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  9. Support Staff 5 Posted by Path Finder Sup... on 29 Mar, 2020 09:22 PM

    Path Finder Support Team's Avatar

    Hi Fredrik, 

    Thank you for the screen capture! 

    I have forwarded your emails to our developers. It may take some time to investigate the details of the issue. 

    Be sure to let us know should any additional questions arise. 

    Best Regards, 
    Jordan
    Path Finder Support Team

  10. Path Finder Support Team closed this discussion on 29 Mar, 2020 09:22 PM.

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