problems running v9 with Mojave

wwwebstuff's Avatar

wwwebstuff

29 Feb, 2020 03:19 AM

Pathfinder 9 just decided to not open today for unknown reason, keeps crashing on startup. I'm running system 10.14.6. Do I need to go back to a previous version of PathFInder?

  1. 1 Posted by bonwierbr549 on 29 Feb, 2020 09:11 PM

    bonwierbr549's Avatar

    Same - updated to latest version yesterday and it won't open today

  2. 2 Posted by Steven Zaveloff on 29 Feb, 2020 10:57 PM

    Steven Zaveloff's Avatar

    I am having the same problem but with 10.13. When it does open I get a strange window with two small windows on a gray background. I requested help from cocoatech support about a month ago but the only reply I got was that they would get to it when they could.

  3. Path Finder Support Team closed this discussion on 01 Mar, 2020 03:33 AM.

  4. Path Finder Support Team re-opened this discussion on 01 Mar, 2020 03:35 AM

  5. Support Staff 3 Posted by Path Finder Sup... on 01 Mar, 2020 03:35 AM

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    Hi,

    Could you please forward us a screenshot or a crash report? Latest version of Path Finder 8 is compatible with both macOS High Sierra, Mojave, and Catalina.

    Looking forward to your reply.

    Best Regards,
    Jordan 
    Path Finder Support Team

  6. Path Finder Support Team closed this discussion on 01 Mar, 2020 03:35 AM.

  7. Steven Zaveloff re-opened this discussion on 01 Mar, 2020 11:27 PM

  8. 4 Posted by Steven Zaveloff on 01 Mar, 2020 11:27 PM

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    Where is the crash report?

    I updated to the latest version of 9 but now it does not open at all and
    most of the choices in the
    menu are grayed out.

    Since I payed for v9, why should I use v8?

  9. 5 Posted by bonwierbr549 on 02 Mar, 2020 02:08 PM

    bonwierbr549's Avatar

    Greetings - I downloaded the latest DMG and replaced my install - it started working - it immediately sent a crash report to you; however I am including a crashreport in case it helps someone else - Thanks

  10. 6 Posted by wwwebstuff on 02 Mar, 2020 10:55 PM

    wwwebstuff's Avatar

    Attached is a crash report, TextEdit file:

  11. 7 Posted by Steven Zaveloff on 03 Mar, 2020 03:23 AM

    Steven Zaveloff's Avatar

    I deleted the Pathfinder 9 installation, downloaded the dmg and reinstalled it. It is working now but hiding the Finder desktop removes the PF9 desktop also and checking the show Pathfinder desktop shows both the PF and Finder desktops.

  12. 8 Posted by d.snow on 10 Mar, 2020 07:17 AM

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    Immediate crash on launch, PF9 macOS Mojave 10.15.6

    Tried reinstall, delete preferences etc. Still crashes.

  13. Path Finder Support Team closed this discussion on 10 Jul, 2020 12:30 PM.

  14. Path Finder Support Team re-opened this discussion on 10 Jul, 2020 12:31 PM

  15. Support Staff 9 Posted by Path Finder Sup... on 10 Jul, 2020 12:31 PM

    Path Finder Support Team's Avatar

    Hi everyone,

    Mary from Path Finder support here!

    First of all, please accept my apologies for such a delayed response. I understand how frustrating it might be not to receive any response for such a long time. I apologize and will make sure this won't happen again.

    Can you please specify if the following issue is still relevant for once you update your PF9 to the latest version? If so, make sure to start a new private discussion, so we can investigate this closely.

    Please feel free to write us back, and we will be happy to assist you.

    Best Regards,
    Mary 
    Path Finder Support Team

  16. Path Finder Support Team closed this discussion on 10 Jul, 2020 12:31 PM.

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