Drag & drop issues

Gio's Avatar

Gio

20 Feb, 2020 09:12 PM

P9, I've been having issues (since 19.02.2020) when I try to drag a file (any) from pathfinder to other app (any), just can't take it, it's kind there's no file to select, the only way to place a file (to other app) is selecting the file/right click/open with ...
I restarted P9 several times, fist minutes works perfect then back to this issue.

Please take a look on this.

Thank you

  1. 1 Posted by BWG on 28 Jun, 2020 05:48 AM

    BWG's Avatar

    Same issue. PF just stops dragging; forced to quit and restart the app to get it working again.

    Super annoying.

  2. Support Staff 2 Posted by Path Finder Sup... on 29 Jun, 2020 07:22 PM

    Path Finder Support Team's Avatar

    Hi Gio, 

    Mary from Path Finder support here!

    In order for me to best assist you and try to reproduce the issue on my end, I would like to ask you to make a screen recording of the issue and send it to us.

    You can check on how to record a video recording here. After doing so, please upload it to Google Drive, Dropbox or any other storage provider and send a link to me.

    Additionally, please send us a sample (a snapshot) of Path Finder process in a separate file? This will enable us to analyze what happens with the application.

    Here's how to get it:
    1. Open Path Finder and reproduce the problem. If the problem is dynamic (e.g. unexpected action result), please try reproducing it during the sample collection.
    2. Open Activity Monitor from the /Applications/Utilities folder.
    3. Select Path Finder in the process list. To help making a selection, type "Path Finder" in the Filter field.
    4. Click the Sample Process button in the toolbar - this will open a new window entitled "Sample of Path Finder" and a sample of the process is collected.
    5. Click Save and save the sample file.
    6. Close (Command-W) the Sample window opened in step 2.
    7. Send the sample file saved in step 5 to us.

    Looking forward to your reply!

    Best Regards,
    Mary
    Path Finder Support Team

  3. Path Finder Support Team closed this discussion on 29 Jun, 2020 07:22 PM.

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