Still can not reorder Sidebar Favorites

louis.demers's Avatar

louis.demers

28 Jan, 2020 02:53 AM

In versions 8, 7 (and even before i believe) and with various OS, you cannot reorder logically the sidebar items, they just jump all over the list. Please fix this. It makes the favorites in the sidebar pretty unusable.

  1. Support Staff 1 Posted by Path Finder Sup... on 29 Jan, 2020 02:12 PM

    Path Finder Support Team's Avatar

    Hi Louis,

    Which version of macOS and Path Finder do you have installed?

    Are you unable to drag the items around at all, or are you able to rearrange them but they don't fall into the desired location? Do you by any chance see them jumping up 2 items on the list?

    Please feel free to write us back and we will be happy to assist you.

    Best Regards,
    Jordan 
    Path Finder Support Team

  2. Path Finder Support Team closed this discussion on 29 Jan, 2020 02:12 PM.

  3. louis.demers re-opened this discussion on 29 Jan, 2020 02:50 PM

  4. 2 Posted by louis.demers on 29 Jan, 2020 02:50 PM

    louis.demers's Avatar



    On Jan 29, 2020, at 09:12, Path Finder Support Team <[email blocked]> wrote:

    From: Path Finder Support Team (Cocoatech Support)
    Subject: Still can not reorder Sidebar Favorites

    Hi Louis,

    Which version of macOS and Path Finder do you have installed?

    latest Pathfinder Version 9.0.6 (2027)

    macOS 10.12.6

    but this has been happening with many previous versions of both the OS and Pathfinder.



    Are you unable to drag the items around at all,

    when dragging them , they move, but they do not land where i drop them

    or are you able to rearrange them but they don't fall into the desired location?

    exactly...

    Do you by any chance see them jumping up 2 items on the list?

    depending how you count, it seems like 3 spot too high.

    Please feel free to write us back and we will be happy to assist you.

    Best Regards,
    Jordan 
    Path Finder Support Team





    View this discussion at our support site online: https://support.cocoatech.com/discussions/problems/160080-still-can-not-reorder-sidebar-favorites

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  5. Support Staff 3 Posted by Path Finder Sup... on 06 Feb, 2020 03:37 PM

    Path Finder Support Team's Avatar

    Hi Louis, 

    This is a known issue, we are investigating it currently.

    Could you send us a sample (a snapshot) of Path Finder process in a separate file? This will enable us to analyze what happens with the application. Here's how to get it:

    1. Open Path Finder and reproduce the problem. If the problem is dynamic (e.g. unexpected action result), please try reproducing it during the sample collection.
    2. Open Activity Monitor from the /Applications/Utilities folder.
    3. Select Path Finder in the process list. To help making a selection, type "Path Finder" in the Filter field.
    4. Click the Sample Process button in the toolbar - this will open a new window entitled "Sample of Path Finder" and a sample of the process is collected.
    5. Click Save and save the sample file.
    6. Close (Command-W) the Sample window opened in step 2.
    7. Send the sample file saved in step 5 to us.

    Looking forward to your reply.

    Best Regards,
    Jordan
    Path Finder Support Team

  6. Path Finder Support Team closed this discussion on 06 Feb, 2020 03:37 PM.

  7. louis.demers re-opened this discussion on 06 Feb, 2020 03:44 PM

  8. 4 Posted by louis.demers on 06 Feb, 2020 03:44 PM

    louis.demers's Avatar

    Hi Jordan...

    I'll be damned... 2 days ago, my macbook pro died /(old 2011 model) I transplanted my SSD drive into an even older macbook pro (model 2010), and so far i can't reproduce the problem.

    I'll keep trying and keep on file the procedure you sent. By the end of the month i should receive a brand new 16" MacBook Pro. We'll see how that goes...

    I'll keep you posted.

    Louis Demers Ing.
    2447 Bellevue
    Lévis, Qc
    Canada G6W 2T8
    [email blocked]
    tel. 1 (418) 839-9266
    cel. 1 (418) 953-6204

  9. Support Staff 5 Posted by Path Finder Sup... on 06 Feb, 2020 03:47 PM

    Path Finder Support Team's Avatar

    Hi Louis,

    Thanks. Looking forward to hearing from you (although I hope you won't see the issue again).

    Best Regards,
    Jordan 
    Path Finder Support Team

  10. Path Finder Support Team closed this discussion on 06 Feb, 2020 03:47 PM.

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