I want to cancel subscription and downgrade to Path Finder 8 - due to your payback guarantee

peter.kiss0208's Avatar

peter.kiss0208

20 Jan, 2020 06:37 PM

Hi,

I have upgraded to PF9 but it is disappointing, missing MAJOR features. I have already contacted your team (Jordan) with more mails about want to downgrade to PF8 and money back but got no answer so far.

Please let me know how I can downgrade to PF 8 and make a refund with this email address.

Thanks,
Peter

  1. Path Finder Support Team closed this discussion on 23 Jan, 2020 06:45 AM.

  2. Path Finder Support Team re-opened this discussion on 23 Jan, 2020 06:45 AM

  3. Support Staff 1 Posted by Path Finder Sup... on 23 Jan, 2020 06:48 AM

    Path Finder Support Team's Avatar

    Hi Peter,

    Sorry for the delay!

    Could you please clarify which setting do you mean? Could you perhaps attach a screenshot? 

    Path Finder 8 and 9 have very similar modules structure - did you mean Path Finder 7 per-pane shelves?

    If that is what you were looking for, we are actually working on a "divider snap" feature for dual-pane browser. It will allow modules to "snap" and "stick" to the panes divider, moving with it. This way you can have semi-independent module arrangements to the right and to the left of the divider (or under right and under left panes), or similarly for a vertical dual-pane orientation.

    Here's the link to PathFinder 8 should you decide to downgrade: https://get.cocoatech.com/PF8.dmg

    If you are running macOS Mojave or earlier, you might want to use Path Finder 8.5.4: https://get.cocoatech.com/PF8_5_4.dmg

    We also recommend disabling the automatic update checker in Path Finder. Please, quit Path Finder 8, then type in the following command in terminal:
    defaults write com.cocoatech.PathFinder SUEnableAutomaticChecks NO

    The refund is possible if we don't resolve the issue for you, you are covered under 60-day money back guarantee.

    Please feel free to write us back and we will be happy to assist you.

    Best Regards,
    Jordan 
    Path Finder Support Team

  4. Path Finder Support Team closed this discussion on 23 Jan, 2020 06:48 AM.

  5. peter.kiss0208 re-opened this discussion on 24 Jan, 2020 10:09 AM

  6. 2 Posted by peter.kiss0208 on 24 Jan, 2020 10:09 AM

    peter.kiss0208's Avatar

    Hi,

    thank you very much for the answer. I have downgraded already. Could you
    please issue the refund? [email blocked] - the PayPal
    account where the payment went through from.

    Thanks,
    Peter

  7. 3 Posted by peter.kiss0208 on 24 Jan, 2020 10:36 AM

    peter.kiss0208's Avatar

    Hi,

    I have just found out how to make the modules next to each other. Even if
    the option is missing from the preferences, you can just drag and drop next
    to each other. Maybe bette you answer some questions about it on your forum
    because a lot of people seem to be confused about it. Anyway, no downgrade,
    I will use the 9 then. Thanks

  8. Path Finder Support Team closed this discussion on 27 Jan, 2020 12:49 PM.

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