Clicking on Sidebar Has No Effect

mgnewman's Avatar

mgnewman

19 Nov, 2019 10:43 PM

Version 9.0.3 (2019)
MacOS 10.14.6

Please see the attached screen recording. As the recording begins the PF window is at:

Amonia/Users/mnewman/Desktop

When I click on items in the sidebar, PF fails to change its focus. In order to change the path I have to first click on the Apple symbol and then click on items in the sidebar.

This is an intermittent problem. I can't tell what triggers it.

  1. Support Staff 1 Posted by Path Finder Sup... on 24 Jan, 2020 11:48 AM

    Path Finder Support Team's Avatar

    Hi, 

    Thanks for your report!

    We've received a few similar reports. If this occurs again, could you send us a sample (a snapshot) of Path Finder process in a separate file? This will enable us to analyze what happens with the application. Here's how to get it:

    1. Open Path Finder and reproduce the problem. If the problem is dynamic (e.g. unexpected action result), please try reproducing it during the sample collection.
    2. Open Activity Monitor from the /Applications/Utilities folder.
    3. Select Path Finder in the process list. To help making a selection, type "Path Finder" in the Filter field.
    4. Click the Sample Process button in the toolbar - this will open a new window entitled "Sample of Path Finder" and a sample of the process is collected.
    5. Click Save and save the sample file.
    6. Close (Command-W) the Sample window opened in step 2.
    7. Send the sample file saved in step 5 to us.

    Looking forward to your reply.

    Best Regards,
    Jordan
    Path Finder Support Team

  2. Path Finder Support Team closed this discussion on 24 Jan, 2020 11:48 AM.

  3. mgnewman re-opened this discussion on 02 Feb, 2020 09:34 AM

  4. 2 Posted by mgnewman on 02 Feb, 2020 09:34 AM

    mgnewman's Avatar

    Here is a PF sample file when it was stuck on a path and clicking in the sidebar did nothing:

    MrMuscle:downloads mnewman$ sample 1577 > pfsample.txt
    Sampling process 1577 for 10 seconds with 1 millisecond of run time between samples
    Sampling completed, processing symbols...
    Sample analysis of process 1577 written to file /tmp/Path_Finder_2020-02-02_162921_sera.sample.txt

  5. Support Staff 3 Posted by Path Finder Sup... on 02 Feb, 2020 10:08 AM

    Path Finder Support Team's Avatar

    Hi, 

    Thank you for the sample! 

    I have forwarded your email to our developers. It may take some time to investigate the details of the issue. 

    Be sure to let us know should any additional questions arise. 

    Best Regards, 
    Jordan
    Path Finder Support Team

  6. Path Finder Support Team closed this discussion on 02 Feb, 2020 10:08 AM.

  7. Path Finder Support Team re-opened this discussion on 02 Feb, 2020 10:09 AM

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Already uploaded files

  • screenshot_2019-11-20_at_05.34.11.mp4 530 KB

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac