Update error when installing PF 9

stefanmedia's Avatar

stefanmedia

14 Nov, 2019 06:16 PM

Specs: PF 7.6.2 running on macOS Mojave (10.14.6) on a MacBook Air (13-inch, Early 2015).
I downloaded the PF 9 updater from the in-app prompt and then got an error dialog box (attached). I have no issues installing apps on my machine, so I'm baffled as to why I cannot install PF 9. I've installed updates in the past. Any insights you can share?

  1. 1 Posted by Dave on 18 Dec, 2019 11:03 AM

    Dave's Avatar

    I have the same issue from 7.6.2 running macOS Catalina 10.15.1 on a 2017 MBP. Got help?

  2. Path Finder Support Team closed this discussion on 19 Sep, 2020 12:55 PM.

  3. Path Finder Support Team re-opened this discussion on 19 Sep, 2020 12:57 PM

  4. Support Staff 2 Posted by Path Finder Sup... on 19 Sep, 2020 12:57 PM

    Path Finder Support Team's Avatar

    Hi everyone, 

    Mary from Path Finder support here!

    First of all, please accept my apologies for such a delayed response. I understand how frustrating it might be not to receive any response for such a long time. I apologize and will make sure this won’t happen again.

    I would suggest uninstalling your PF7 first and then, installing fresh copy of PF9 to avoid any issues of such kind.

    Should you have anything else you’d like to address, do not hesitate to let us know!

    Best Regards,
    Mary 
    Path Finder Support Team

  5. Path Finder Support Team closed this discussion on 19 Sep, 2020 12:57 PM.

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