Beachball Freezing

Doug's Avatar

Doug

08 Nov, 2019 05:54 PM

When I launch the app and click on a file, the app beachballs. Not only does it beachball the app, but my whole computer. I can still move the mouse, but can't use any app. The only way out of it is to press the hardware power button.

I've let it beachball for as long as 10 minutes and it doesn't recover.

This is reproducible 100% of the time for me.

I had this same problem in Path Finder 8. I was hoping 9 would fix it.

Suggestions?

  1. Support Staff 1 Posted by Path Finder Sup... on 10 Nov, 2019 04:13 PM

    Path Finder Support Team's Avatar

    Hi Doug,

    Could you send us a sample (a snapshot) of Path Finder process in a separate file? This will enable us to analyze what happens with the application. Here's how to get it:

    1. Open Path Finder and reproduce the problem. If the problem is dynamic (e.g. unexpected action result), please try reproducing it during the sample collection.
    2. Open Activity Monitor from the /Applications/Utilities folder.
    3. Select Path Finder in the process list. To help making a selection, type "Path Finder" in the Filter field.
    4. Click the Sample Process button in the toolbar - this will open a new window entitled "Sample of Path Finder" and a sample of the process is collected.
    5. Click Save and save the sample file.
    6. Close (Command-W) the Sample window opened in step 2.
    7. Send the sample file saved in step 5 to us.

    Looking forward to your reply.

    Best Regards,
    Jordan
    Path Finder Support Team

  2. Path Finder Support Team closed this discussion on 10 Nov, 2019 04:13 PM.

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