Copy file to new folder freezes PF 9.0.2

Scott's Avatar

Scott

08 Nov, 2019 05:36 PM

Here are the exact step to lock up Pathfinder 9.0.2. I've reproduced this several times:

  • Select a file
  • Open contextual menu and choose "Copy to..."
  • When choosing the new location, create a new destination folder for the item
  • New folder is created, but the file is never copied
  • Application locks up, must be force quit
  1. Support Staff 1 Posted by Path Finder Sup... on 10 Nov, 2019 03:25 PM

    Path Finder Support Team's Avatar

    Hi Scott,

    Could you send us a sample (a snapshot) of Path Finder process in a separate file? This will enable us to analyze what happens with the application. Here's how to get it:

    1. Open Path Finder and reproduce the problem. If the problem is dynamic (e.g. unexpected action result), please try reproducing it during the sample collection.
    2. Open Activity Monitor from the /Applications/Utilities folder.
    3. Select Path Finder in the process list. To help making a selection, type "Path Finder" in the Filter field.
    4. Click the Sample Process button in the toolbar - this will open a new window entitled "Sample of Path Finder" and a sample of the process is collected.
    5. Click Save and save the sample file.
    6. Close (Command-W) the Sample window opened in step 2.
    7. Send the sample file saved in step 5 to us.

    Looking forward to your reply.

    Best Regards,
    Jordan
    Path Finder Support Team

  2. Path Finder Support Team closed this discussion on 10 Nov, 2019 03:25 PM.

  3. Scott re-opened this discussion on 10 Nov, 2019 07:40 PM

  4. 2 Posted by Scott on 10 Nov, 2019 07:40 PM

    Scott's Avatar

    Hey Jordan,

    No problem. Just ran the procedure attempting to copy a random image from Downloads folder to a new folder called "new folder" on my desktop. Pathfinder locks up, but one thing to note, is that when I go to Force Quit Pathfinder, there is no "(application is not responding)" next to the app name, like I would typically expect for a frozen app.

    Attached is the sample file. Hope it helps!

    Scott

  5. Support Staff 3 Posted by Path Finder Sup... on 13 Nov, 2019 11:59 AM

    Path Finder Support Team's Avatar

    Hi Scott, 

    Thank you for the sample! 

    I have forwarded your email to our developers. It may take some time to investigate the details of the issue. 

    Be sure to let us know should any additional questions arise. 

    Best Regards, 
    Jordan
    Path Finder Support Team

  6. Path Finder Support Team closed this discussion on 13 Nov, 2019 11:59 AM.

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