unzip encrypted file error

marx.chang's Avatar

marx.chang

08 Nov, 2019 10:41 AM

hi

I can't unzip encrypted file via double click, I got the error message, But I can unzip it the left button click via Keka,

My OS is mohave, path finder 9.0.2

  1. Support Staff 1 Posted by Path Finder Sup... on 08 Nov, 2019 02:53 PM

    Path Finder Support Team's Avatar

    Hi Mark, 

    Do you have "Decompress archives with Path Finder" enabled in Path Finder -> Preferences -> Features -> Compression? Are you able to decompress in Path Finder with Commands -> Decompress?

    Could you send us a sample (a snapshot) of Path Finder process in a separate file? This will enable us to analyze what happens with the application. Here's how to get it:

    1. Open Path Finder and reproduce the problem. If the problem is dynamic (e.g. unexpected action result), please try reproducing it during the sample collection.
    2. Open Activity Monitor from the /Applications/Utilities folder.
    3. Select Path Finder in the process list. To help making a selection, type "Path Finder" in the Filter field.
    4. Click the Sample Process button in the toolbar - this will open a new window entitled "Sample of Path Finder" and a sample of the process is collected.
    5. Click Save and save the sample file.
    6. Close (Command-W) the Sample window opened in step 2.
    7. Send the sample file saved in step 5 to us.

    Looking forward to your reply.

    Best Regards,
    Jordan
    Path Finder Support Team

  2. Path Finder Support Team closed this discussion on 08 Nov, 2019 02:53 PM.

  3. marx.chang re-opened this discussion on 09 Nov, 2019 12:34 AM

  4. 2 Posted by marx.chang on 09 Nov, 2019 12:34 AM

    marx.chang's Avatar

    Hi Jordan

    I confirmed the path finder preference decompress is checked, and attach file is sample file.

  5. Support Staff 3 Posted by Path Finder Sup... on 13 Nov, 2019 11:45 AM

    Path Finder Support Team's Avatar

    Hi Mark,

    Sorry for the delayed reply!

    We don't currently support encryption in 7z files, sorry for the inconvenience. We will consider adding it in the future releases, however!

    Feel free to email us should you need any assistance!

    Best Regards,
    Jordan
    Path Finder Support Team

  6. Path Finder Support Team closed this discussion on 13 Nov, 2019 11:45 AM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac