Pathfinder 9 cannot add up file sizes correctly!!

paul_wilky76's Avatar

paul_wilky76

01 Nov, 2019 08:02 PM

I am now using Pathfinder 9 and it seems your software is giving me wrong folder sizes......its' adding up the sizes of each file and then multiplying it by 2. The only way to correct this problem is to shut down Pathfinder and re-open. This is ridiculous!

  1. Path Finder Support Team closed this discussion on 01 Nov, 2019 08:21 PM.

  2. Path Finder Support Team re-opened this discussion on 01 Nov, 2019 08:22 PM

  3. Support Staff 1 Posted by Path Finder Sup... on 01 Nov, 2019 08:22 PM

    Path Finder Support Team's Avatar

    Hi Paul,

    Thanks for reporting this!

    Which version of macOS and Path Finder are you running? Do you see this issue in Size browser as well?

    Looking forward to your reply.

    Best Regards,
    Jordan 
    Path Finder Support Team

  4. Path Finder Support Team closed this discussion on 01 Nov, 2019 08:22 PM.

  5. paul_wilky76 re-opened this discussion on 01 Nov, 2019 08:25 PM

  6. 2 Posted by paul_wilky76 on 01 Nov, 2019 08:25 PM

    paul_wilky76's Avatar

    Hi there,

    I am using Catalina v10.15.1 and Pathfinder v9.0 (2009). I can confirm that the problem does not exist under the size browser. Only in the main app......

  7. Support Staff 3 Posted by Path Finder Sup... on 01 Nov, 2019 08:51 PM

    Path Finder Support Team's Avatar

    Hi Paul,

    Does this happen for all folders? Do you have sizes calculated in Base 10 or Base 2 (Path Finder -> Preferences -> General)? 

    What are the steps to reproduce this issue?

    Please feel free to write us back and we will be happy to assist you.

    Best Regards,
    Jordan 
    Path Finder Support Team

  8. Path Finder Support Team closed this discussion on 01 Nov, 2019 08:51 PM.

  9. paul_wilky76 re-opened this discussion on 03 Nov, 2019 12:23 AM

  10. 4 Posted by paul_wilky76 on 03 Nov, 2019 12:23 AM

    paul_wilky76's Avatar

    It happens for new folders that are created when I am using an app called "meta" to tidy up my mp3 albums, in the downloads folder.

    It is set to Base 10.

  11. Support Staff 5 Posted by Path Finder Sup... on 04 Nov, 2019 01:21 PM

    Path Finder Support Team's Avatar

    Hi Paul,

    Could you send us a sample (a snapshot) of Path Finder 9 process in a separate file? This will enable us to analyze what happens with the application. Here's how to get it:

    1. Open Path Finder and reproduce the problem.
    2. Open Activity Monitor from the /Applications/Utilities folder.
    3. Select Path Finder in the process list. To help making a selection, type "Path Finder" in the Filter field.
    4. Click the Sample Process button in the toolbar - this will open a new window entitled "Sample of Path Finder" and a sample of the process is collected.
    5. Click Save and save the sample file.
    6. Close (Command-W) the Sample window opened in step 2.
    7. Send the sample file saved in step 5 to us.

    Looking forward to your reply.

    Best Regards,
    Jordan
    Path Finder Support Team

  12. Path Finder Support Team closed this discussion on 04 Nov, 2019 01:21 PM.

  13. paul_wilky76 re-opened this discussion on 05 Nov, 2019 06:46 PM

  14. 6 Posted by paul_wilky76 on 05 Nov, 2019 06:47 PM

    paul_wilky76's Avatar

    Hi there, I have emailed you the sample process file after recreating the problem.

  15. 7 Posted by paul_wilky76 on 09 Nov, 2019 12:39 PM

    paul_wilky76's Avatar

    Hi there, I emailed you the sample a couple of days ago. Any reply?

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