Pathfinder 9 cannot add up file sizes correctly!!

paul_wilky76's Avatar

paul_wilky76

01 Nov, 2019 08:02 PM

I am now using Pathfinder 9 and it seems your software is giving me wrong folder sizes......its' adding up the sizes of each file and then multiplying it by 2. The only way to correct this problem is to shut down Pathfinder and re-open. This is ridiculous!

  1. Path Finder Support Team closed this discussion on 01 Nov, 2019 08:21 PM.

  2. Path Finder Support Team re-opened this discussion on 01 Nov, 2019 08:22 PM

  3. Support Staff 1 Posted by Path Finder Sup... on 01 Nov, 2019 08:22 PM

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    Hi Paul,

    Thanks for reporting this!

    Which version of macOS and Path Finder are you running? Do you see this issue in Size browser as well?

    Looking forward to your reply.

    Best Regards,
    Jordan 
    Path Finder Support Team

  4. Path Finder Support Team closed this discussion on 01 Nov, 2019 08:22 PM.

  5. paul_wilky76 re-opened this discussion on 01 Nov, 2019 08:25 PM

  6. 2 Posted by paul_wilky76 on 01 Nov, 2019 08:25 PM

    paul_wilky76's Avatar

    Hi there,

    I am using Catalina v10.15.1 and Pathfinder v9.0 (2009). I can confirm that the problem does not exist under the size browser. Only in the main app......

  7. Support Staff 3 Posted by Path Finder Sup... on 01 Nov, 2019 08:51 PM

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    Hi Paul,

    Does this happen for all folders? Do you have sizes calculated in Base 10 or Base 2 (Path Finder -> Preferences -> General)? 

    What are the steps to reproduce this issue?

    Please feel free to write us back and we will be happy to assist you.

    Best Regards,
    Jordan 
    Path Finder Support Team

  8. Path Finder Support Team closed this discussion on 01 Nov, 2019 08:51 PM.

  9. paul_wilky76 re-opened this discussion on 03 Nov, 2019 12:23 AM

  10. 4 Posted by paul_wilky76 on 03 Nov, 2019 12:23 AM

    paul_wilky76's Avatar

    It happens for new folders that are created when I am using an app called "meta" to tidy up my mp3 albums, in the downloads folder.

    It is set to Base 10.

  11. Support Staff 5 Posted by Path Finder Sup... on 04 Nov, 2019 01:21 PM

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    Hi Paul,

    Could you send us a sample (a snapshot) of Path Finder 9 process in a separate file? This will enable us to analyze what happens with the application. Here's how to get it:

    1. Open Path Finder and reproduce the problem.
    2. Open Activity Monitor from the /Applications/Utilities folder.
    3. Select Path Finder in the process list. To help making a selection, type "Path Finder" in the Filter field.
    4. Click the Sample Process button in the toolbar - this will open a new window entitled "Sample of Path Finder" and a sample of the process is collected.
    5. Click Save and save the sample file.
    6. Close (Command-W) the Sample window opened in step 2.
    7. Send the sample file saved in step 5 to us.

    Looking forward to your reply.

    Best Regards,
    Jordan
    Path Finder Support Team

  12. Path Finder Support Team closed this discussion on 04 Nov, 2019 01:21 PM.

  13. paul_wilky76 re-opened this discussion on 05 Nov, 2019 06:46 PM

  14. 6 Posted by paul_wilky76 on 05 Nov, 2019 06:47 PM

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    Hi there, I have emailed you the sample process file after recreating the problem.

  15. 7 Posted by paul_wilky76 on 09 Nov, 2019 12:39 PM

    paul_wilky76's Avatar

    Hi there, I emailed you the sample a couple of days ago. Any reply?

  16. 8 Posted by bob.deskin on 23 Nov, 2019 06:34 PM

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    FYI this is not a new problem. I had the same issue in Path Finder 8 using Mojave where folder sizes were double what was underneath compared to Finder. This problem started when I converted to APFS.

    Aren't you using the same API as Finder to calculate folder sizes?

  17. 9 Posted by paul_wilky76 on 23 Nov, 2019 07:45 PM

    paul_wilky76's Avatar

    Judging by their lack of reply, either they don’t know how to fix it or can’t be bothered......

  18. 10 Posted by paul_wilky76 on 27 Dec, 2019 11:13 AM

    paul_wilky76's Avatar

    I cannot believe that anybody from Pathfinder support cannot be bothered to reply to this and try to fix it. I've provided the sample process file they requested, but nothing. Disappointing. Very irritating problem. Amazed that in this day and age, they are releasing software that cannot correctly add up file and folder sizes correctly!

  19. Path Finder Support Team closed this discussion on 18 Sep, 2020 12:28 PM.

  20. Path Finder Support Team re-opened this discussion on 18 Sep, 2020 12:30 PM

  21. Support Staff 11 Posted by Path Finder Sup... on 18 Sep, 2020 12:30 PM

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    Hi Paul, 

    Mary from Path Finder support here!

    First of all, please accept my apologies for such a delayed response. I understand how frustrating it might be not to receive any response for such a long time. I apologize and will make sure this won’t happen again.

    Can you please specify if the following issue still persists once you update your Path Finder 9 to the latest version available, e.g. 9.4?

    Looking forward to your reply!

    Best Regards,
    Mary 
    Path Finder Support Team

  22. Path Finder Support Team closed this discussion on 18 Sep, 2020 12:30 PM.

  23. paul_wilky76 re-opened this discussion on 24 Sep, 2020 10:52 PM

  24. 12 Posted by paul_wilky76 on 24 Sep, 2020 10:52 PM

    paul_wilky76's Avatar

    Hi there

    I am using v9.4 and the problem still exists.

    See attached to demonstrate the problem.

    Any plans to fix this?

    Also, will there be a new Path Finder version for Big Sur coming?

    Thanks

    Paul

  25. 13 Posted by paul_wilky76 on 25 Sep, 2020 07:38 PM

    paul_wilky76's Avatar

    Will I get an immediate response Mary or should I wait another 12 months for a reply?

    Are you sending me a message only now cause you want me to spend money on upgrading to the new Path Finder for Big Sur…..???

  26. Path Finder Support Team closed this discussion on 28 Sep, 2020 07:12 AM.

  27. Path Finder Support Team re-opened this discussion on 28 Sep, 2020 07:14 AM

  28. Support Staff 14 Posted by Path Finder Sup... on 28 Sep, 2020 07:14 AM

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    Hi Paul,

    I am sorry for the delayed response. We're currently experiencing a higher load of queries, and we are surely replying to you because we would like to help you out and not because of the upcoming possible upgrades.

    Can you please specify if there are any hidden files within the folders you have sent us a screenshot of? A screenshot depicting difference in sizes between Finder and Path Finder would be much appreciated. Additionally, make sure to specify which macOS version you currently use.

    Looking forward to your reply!

    Best Regards,
    Mary 
    Path Finder Support Team

  29. Path Finder Support Team closed this discussion on 28 Sep, 2020 07:14 AM.

  30. paul_wilky76 re-opened this discussion on 30 Sep, 2020 04:30 PM

  31. 15 Posted by paul_wilky76 on 30 Sep, 2020 04:30 PM

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    Hi Mary,

    There are no hidden files within the folders I sent you a screenshot of.

    See attached screenshots from both Finder and Path Finder.

    I am using macOS v10.15.6.

    Thanks
    Paul

  32. Support Staff 16 Posted by Path Finder Sup... on 02 Oct, 2020 06:17 AM

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    Hi Paul,

    Can you please check the following size setting you have on your end: navigate to Preferences (Command + ,) > Browser > File size calculation. What is the option chosen on your end?

    Looking forward to your reply!

    Best Regards,
    Mary 
    Path Finder Support Team

  33. Path Finder Support Team closed this discussion on 02 Oct, 2020 06:17 AM.

  34. paul_wilky76 re-opened this discussion on 02 Oct, 2020 09:05 PM

  35. 17 Posted by paul_wilky76 on 02 Oct, 2020 09:05 PM

    paul_wilky76's Avatar

    Hi Mary

    The option chosen is Base 10.

    Thanks
    PW

  36. Support Staff 18 Posted by Path Finder Sup... on 05 Oct, 2020 09:44 AM

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    Hi Paul,

    I appreciate the clarification! Can you please try to navigate to View Options (Command + J) within the window where the sizes are displayed incorrectly > uncheck Calculate all Size > relaunch Path Finder > Open View Options again (Command + J) within the directory where the issue persisted > check Calculate all sizes again and check if the issue still happens?

    Let me know how it goes!

    Best Regards,
    Mary 
    Path Finder Support Team

  37. Path Finder Support Team closed this discussion on 05 Oct, 2020 09:44 AM.

  38. paul_wilky76 re-opened this discussion on 08 Oct, 2020 12:21 PM

  39. 19 Posted by paul_wilky76 on 08 Oct, 2020 12:21 PM

    paul_wilky76's Avatar

    Hi Mary,

    Thanks. This worked but the issue is that this happens on a large number of folders; it is not specific to just one folder.

    Does this mean I have to keep carrying out this fix every time I see this issue happening? Which unfortunately, is quite regular.

    Surely, this is an error in Path Finder. If it is okay in Finder. See screen grab showing differences in folder sizes between the two apps.

    Regards
    Paul

  40. Support Staff 20 Posted by Path Finder Sup... on 08 Oct, 2020 05:39 PM

    Path Finder Support Team's Avatar

    Hi Paul,

    Have you toggled the button at the top of View Options to set the settings to All Windows and not locally? If not, please do so and check if the issue persists?

    If it does, please send us a sample (a snapshot) of Path Finder process in a separate file. This will enable us to analyze what happens with the application.

    Here's how to get it:
    1. Open Path Finder and reproduce the problem. If the problem is dynamic (e.g. unexpected action result), please try reproducing it during the sample collection.
    2. Open Activity Monitor from the /Applications/Utilities folder.
    3. Select Path Finder in the process list. To help making a selection, type "Path Finder" in the Filter field.
    4. Click the Sample Process button in the toolbar - this will open a new window entitled "Sample of Path Finder" and a sample of the process is collected.
    5. Click Save and save the sample file.
    6. Close (Command-W) the Sample window opened in step 2.
    7. Send the sample file saved in step 5 to us.

    Looking forward to your reply!

    Best Regards,
    Mary
    Path Finder Support Team

  41. Path Finder Support Team closed this discussion on 08 Oct, 2020 05:39 PM.

  42. paul_wilky76 re-opened this discussion on 15 Oct, 2020 06:21 PM

  43. 21 Posted by paul_wilky76 on 15 Oct, 2020 06:21 PM

    paul_wilky76's Avatar

    Hi Mary,

    Please see attached as unfortunately, this error is still happening regularly. I cannot keep repeating this fix every 10 minutes. As I said before, Finder shows the correct folder sizes, Path Finder shows the wrong folder sizes (times 2).

    I have no idea why you closed this discussion as this is far from being fixed, Mary…..

    Thanks
    Paul

  44. 22 Posted by bob.deskin on 15 Oct, 2020 06:58 PM

    bob.deskin's Avatar

    Hi Paul. I too had this problem but it seems to have gone away. Unfortunately I have no idea why. The only thing I can think of is that I've uninstalled and reinstalled Path Finder at least a couple of times in the last 6-8 months. I wonder if something's gotten corrupted.

    I had a problem where authorizing a delete or move didn't accept my authorization. Mary suggested completely uninstalling Path Finder and then reinstalling. I did that but I saved my settings/configuration files and copied them back once I had reinstalled. It might be worth a try. Save the files, uninstall, re-install, and check the folder sizes. Then copy your settings files back and check again. I saved the file ~/Library/Prefernces/com.cocoatech.PathFinder.plist and the folder ~/Library/Application Support/Path Finder/Settings.

  45. Path Finder Support Team closed this discussion on 16 Oct, 2020 07:41 AM.

  46. Path Finder Support Team re-opened this discussion on 16 Oct, 2020 07:42 AM

  47. Support Staff 23 Posted by Path Finder Sup... on 16 Oct, 2020 07:42 AM

    Path Finder Support Team's Avatar

    Hi Paul,

    Sorry for the inconvenience!

    The forum is integrated with our CRM system and it automatically closes tickets after each reply. Every new reply reopens it, so other users should be able to comment and subscribe to your thread regardless its status. Hope it explains why the discussion was closed.

    I appreciate the sample you have provided, I am passing this further to our developer for further investigation. Once there is any update on this matter, he will inform you via this discussion.

    Have a great day!

    Best Regards,
    Mary
    Path Finder Support Team

  48. Path Finder Support Team closed this discussion on 16 Oct, 2020 07:42 AM.

  49. Path Finder Support Team re-opened this discussion on 16 Oct, 2020 08:09 AM

  50. 24 Posted by paul_wilky76 on 17 Oct, 2020 02:32 PM

    paul_wilky76's Avatar

    Thanks Bob, will give it a go.
    Thanks Mary. Understood.

  51. Path Finder Support Team closed this discussion on 19 Oct, 2020 07:46 AM.

  52. Path Finder Support Team re-opened this discussion on 19 Oct, 2020 07:48 AM

  53. Path Finder Support Team closed this discussion on 20 Oct, 2020 10:18 AM.

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