Permissions restricted

jim's Avatar

jim

28 Oct, 2019 10:31 AM

Hi, since upgrading to Catalina OS on my MacBook Pro I have lost a number of permissions for instance... copy/paste/delete files. I am using Pathfinder version 7.6.2 (1729). Can you assist please? Regards, Jim

  1. 1 Posted by jim on 18 Nov, 2019 11:27 AM

    jim's Avatar

    Hi, could I have an answer please? I'm trialling Pathfinder 9 but it would be nice to see that you care?

  2. 2 Posted by Uschan on 06 Jan, 2020 07:05 PM

    Uschan's Avatar

    Nobody cares!!
    A pity....

    Same problems here...

  3. 3 Posted by Niv on 07 Jan, 2020 09:49 AM

    Niv's Avatar

    Same, I'm using Path Finder 8.5 with Catalina OS on my macbook pro, and I'm unable to copy/paste/delete files. I'm also unable to create new folders, move files, etc. Path Finder is basically unusable. Highly disappointing!

  4. 4 Posted by J on 07 Jan, 2020 04:45 PM

    J's Avatar

    FIXED: I was also having file permission issues with Path Finder 8.x on Catalina. Granting PF full disc access didn't work and removing a quarantine xattr didn't either.

    Ultimately I deleted the app from /Applications/ and reinstalled PF 9 and then granted PathFinder full disc access which fixed the issue.

  5. Path Finder Support Team closed this discussion on 07 Jul, 2020 09:58 AM.

  6. Path Finder Support Team re-opened this discussion on 07 Jul, 2020 10:00 AM

  7. Support Staff 5 Posted by Path Finder Sup... on 07 Jul, 2020 10:00 AM

    Path Finder Support Team's Avatar

    Hi everybody,

    Mary from Path Finder support here!

    First of all, please accept my apologies for such a delayed response. I understand how frustrating it might be not to receive any response for such a long time. I apologize and will make sure this won't happen again.

    In this case, we would indeed suggest removing Path Finder using AppCleaner or any other uninstalling application and re-installing Path Finder. It should work properly after this!

    Please feel free to write us back, and we will be happy to assist you.

    Best Regards,
    Mary 
    Path Finder Support Team

  8. Path Finder Support Team closed this discussion on 07 Jul, 2020 10:00 AM.

  9. Uschan deLucca re-opened this discussion on 16 Jul, 2020 04:16 PM

  10. 6 Posted by Uschan deLucca on 16 Jul, 2020 04:16 PM

    Uschan deLucca's Avatar

    Hi,

    I´m using PF 7. I deinstalled it all and installed new.
    Same Problem. I cannot put files per drag & drop into the folder structure. I also cannot
    make new folders and work like in finder.
    PF is useless for me…

    I also tried PF9 as a Trial version. Same...

    A pity. I liked it…

    Best,
    Dennis

    > Am 07.07.2020 um 12:00 schrieb Path Finder Support Team <[email blocked]>:
    >
    > From: Path Finder Support Team (Cocoatech Support)
    > Subject: Permissions restricted
    >
    > Hi everybody,
    >
    > Mary from Path Finder support here!
    >
    > First of all, please accept my apologies for such a delayed response. I understand how frustrating it might be not to receive any response for such a long time. I apologize and will make sure this won't happen again.
    >
    > In this case, we would indeed suggest removing Path Finder using AppCleaner or any other uninstalling application and re-installing Path Finder. It should work properly after this!
    >
    > Please feel free to write us back, and we will be happy to assist you.
    >
    > Best Regards,
    > Mary
    > Path Finder Support Team
    >
    >
    >
    >
    >
    > View this discussion at our support site online: https://support.cocoatech.com/discussions/problems/152238-permissions-restricted
    >
    > ---
    >
    > Reply with #ignore to stop receiving notifications for this discussion.

  11. Support Staff 7 Posted by Path Finder Sup... on 18 Jul, 2020 10:15 AM

    Path Finder Support Team's Avatar

    Hi there, 

    Please follow the instruction and check if the issue still persists: 

    1. Make sure that Path Finder is located in the Applications folder
      (in case you are using macOS Mojave) Use System Preferences > Security & Privacy > grant Full Disk Access to Path Finder

    2. Open your terminal and paste the following command to check if Path Finder has been slapped with the quarantined extended attribute:

    xattr /Applications/"Path Finder.app"

    1. If you see com.apple.quarantine returned as output from that last command, then go ahead and run this next command:

    xattr -d com.apple.quarantine /Applications/"Path Finder.app"

    You won't get any feedback or output from that command, but that's okay because you can just run the first command again to see for yourself if the com.apple.quarantine attribute shows up again. It shouldn't, and now Path Finder is freed from Apple quarantine jail. Restart your PathFinder now. 

    Additionally, make sure you have allowed Full Disk Access for your Path Finder in Preferences. It works from macOS Mojave and newer versions of macOS.

    Don't hesitate to contact us should any questions arise. 

    Best Regards,
    Mary
    Path Finder Support Team 

  12. Path Finder Support Team closed this discussion on 18 Jul, 2020 10:15 AM.

  13. Uschan deLucca re-opened this discussion on 21 Jul, 2020 11:01 AM

  14. 8 Posted by Uschan deLucca on 21 Jul, 2020 11:01 AM

    Uschan deLucca's Avatar

    Hi ,

    i did everything exactly like described.
    Unfortunately it still doesn't work.

    I also rebooted the Mac.

    I tested with opening PF and try to create a new folder.
    It's not working.

    I have a Mac Mini with OS Catalina.
    I also use a MacBook with Catalina and one with high Sierra.

    Any other tipps?

    Best,
    Uschan

    > Am 18.07.2020 um 12:15 schrieb Path Finder Support Team <[email blocked]>:
    >
    > From: Path Finder Support Team (Cocoatech Support)
    > Subject: Permissions restricted
    >
    > Hi there,
    >
    > Please follow the instruction and check if the issue still persists:
    >
    >
    > 1. Make sure that Path Finder is located in the Applications folder
    > (in case you are using macOS Mojave) Use System Preferences > Security & Privacy > grant Full Disk Access to Path Finder
    >
    >
    > 2. Open your terminal and paste the following command to check if Path Finder has been slapped with the quarantined extended attribute:
    >
    > xattr /Applications/"Path Finder.app"
    >
    >
    > 3. If you see `com.apple.quarantine` returned as output from that last command, then go ahead and run this next command:
    >
    > xattr -d com.apple.quarantine /Applications/"Path Finder.app"
    >
    >
    > You won't get any feedback or output from that command, but that's okay because you can just run the first command again to see for yourself if the `com.apple.quarantine` attribute shows up again. It shouldn't, and now Path Finder is freed from Apple quarantine jail. Restart your PathFinder now.
    >
    >
    > Additionally, make sure you have allowed Full Disk Access for your Path Finder in Preferences. It works from macOS Mojave and newer versions of macOS.
    >
    >
    > Don't hesitate to contact us should any questions arise.
    >
    > Best Regards,
    > Mary
    > Path Finder Support Team
    >
    >
    >
    >
    >
    > View this discussion at our support site online: https://support.cocoatech.com/discussions/problems/152238-permissions-restricted
    >
    > ---
    >
    > Reply with #ignore to stop receiving notifications for this discussion.

  15. Support Staff 9 Posted by Path Finder Sup... on 23 Jul, 2020 06:36 AM

    Path Finder Support Team's Avatar

    Hi Uschan,

    Mary from Path Finder support here!

    To me it seems like the reason of such behavior is that of the incompatibility of PF7 and macOS Catalina. 

    As PF7 was not tested with this macOS, therefore, such issues might arise. Unfortunately, when talking about the legacy versions we are not able to fix incompatibility issues between macOS and PF version due to the fact that we no longer support them.

    I am sorry for the inconveniences.

    Best regards,
    Mary
    Path Finder Support Team

  16. Path Finder Support Team closed this discussion on 23 Jul, 2020 06:36 AM.

  17. jim re-opened this discussion on 23 Jul, 2020 06:45 AM

  18. 10 Posted by jim on 23 Jul, 2020 06:45 AM

    jim's Avatar

    Mary I'm using PF 9

    Version 9.3.5 (2054)

    Why did you think I was using PF7?

    Await hearing from you.

    Regards
    Jim

  19. Support Staff 11 Posted by Path Finder Sup... on 23 Jul, 2020 06:15 PM

    Path Finder Support Team's Avatar

    Hi Jim,

    I am sorry, it seems like I have misjudged your message with another person in this thread. I already edited my initial message.

    If you still encounter such problem, please create a separate private discussion, so we can track it down more effectively and keep one discussion connected to one person only.

    Best Regards,
    Mary 
    Path Finder Support Team

  20. Path Finder Support Team closed this discussion on 23 Jul, 2020 06:15 PM.

  21. jim re-opened this discussion on 31 Jul, 2020 09:10 AM

  22. 12 Posted by jim on 31 Jul, 2020 09:10 AM

    jim's Avatar

    Mary I have sent you an email on a private discussion. It was already a
    private discussion so I'm getting a little confused. I would appreciate
    hearing from you regarding my issue with emails. To remind you my query is;

    "Hi, I cannot preview.EML files. I only see the header and subject of the
    file. Can this be done? Regards, Jim"

    I look forward to hearing from you. Regards, Jim

  23. Path Finder Support Team closed this discussion on 03 Aug, 2020 05:08 PM.

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