Can't copy file from remote

kzhui125's Avatar

kzhui125

26 Sep, 2019 02:41 AM

  1. connect to my WIndows Server using Microsoft RDP
  2. copy file from Windows to my local

Mac finder works fine.

but the file is 0 Byte using Path Finder after copying

  1. Path Finder Support Team closed this discussion on 29 Sep, 2019 01:32 AM.

  2. kzhui125 re-opened this discussion on 29 Sep, 2019 02:14 AM

  3. 1 Posted by kzhui125 on 29 Sep, 2019 02:14 AM

    kzhui125's Avatar

    Why do you close this?

    Can you reproduce?

    If you can't reproduce, I can make a video.

  4. 2 Posted by kzhui125 on 29 Sep, 2019 07:35 AM

    kzhui125's Avatar

    Is this issue resolved?

  5. Support Staff 3 Posted by Path Finder Sup... on 29 Sep, 2019 07:40 AM

    Path Finder Support Team's Avatar

    Hi Ryze,

    Sorry for the confusion - does this happen to any file (not just a zip file)? Do the files work after copy?

    Looking forward to your reply.

    Best Regards,
    Jordan 
    Path Finder Support Team

  6. Path Finder Support Team closed this discussion on 29 Sep, 2019 07:40 AM.

  7. kzhui125 re-opened this discussion on 29 Sep, 2019 08:43 AM

  8. 4 Posted by kzhui125 on 29 Sep, 2019 08:43 AM

    kzhui125's Avatar

    https://drive.google.com/file/d/1A78A4-m4gfg06_i0L1tifvezNXwIWQzp/v...

    I have recorded a video.

    In this video, I copied two files, but Path Finder only copied 0 Byte, Mac Finder works fine.

    Though sometimes Path Finder will copy more than 0 Bytes, but still not whole data of the original files.

  9. Support Staff 5 Posted by Dragan on 03 Oct, 2019 10:03 AM

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    Hi Ryze,

    I can't reproduce this, in my case all worked fine. However, I did it differently than in your video. I connected using Microsoft RDP to a virtual machine running Windows, the new window showed me the whole desktop of the Windows machine. From there, I want to Windows Explored, copied a few files and pasted them back to Mac using Path Finder and it all worked fine.

    From your video I can't really figure out what you're doing (and it's non in English :-)). What's that application you're copying files from? I see Google logo, is that Chrome? If so, is it running on local Mac or remote Windows machine? I'd appreciate if you explain a bit what you're doing in your video and I'll try the same and hopefully reproduce the issue.

    Thanks for your time and support.

  10. 6 Posted by kzhui125 on 03 Oct, 2019 10:34 AM

    kzhui125's Avatar

    Hi Dragan,

    you can see at the left upper corner is the application name.

    The Google logo is Chrome (google.com).

    running on a remote Windows machine

    I created test machine for you ,you can reproduce on the machine, what's your email?

  11. Support Staff 7 Posted by Dragan on 03 Oct, 2019 11:03 AM

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    So, if I understand it correctly, you actually use Chrome running on your remote Windows machine (so, Chrome serves as Windows Explorer replacement), to copy files and then paste them in Path Finder running on your local Mac?

    Let me know if I understand it correctly, and I'll try to reproduce it with my virtual machine (in my previous attempts I used Windows Explorer). If I don't succeed I'll tell you my email address, so I can try it with your real Windows machine.

    Thanks for your help.

  12. 8 Posted by kzhui125 on 03 Oct, 2019 11:08 AM

    kzhui125's Avatar

    I dit use Windows Explorer.

    The Windows Explorer is not maximized, so you can see the Chrome in the background.

    What's you email, I can send you user name and password, you can connect to it and see if you can reproduce

  13. 9 Posted by kzhui125 on 05 Oct, 2019 05:12 AM

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    How is the progress?

  14. Support Staff 10 Posted by Dragan on 06 Oct, 2019 11:35 AM

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    Still couldn't reproduce it. The email address is [email blocked]. Set up an account and let me know how to login.

    Thanks for your time and patience.

  15. 11 Posted by kzhui125 on 06 Oct, 2019 01:30 PM

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    The email address is [email blocked].

  16. 12 Posted by kzhui125 on 06 Oct, 2019 01:41 PM

    kzhui125's Avatar

    you can type your email as this format: xxx#xxx.com

  17. Path Finder Support Team closed this discussion on 07 Oct, 2019 02:53 PM.

  18. Path Finder Support Team re-opened this discussion on 07 Oct, 2019 02:55 PM

  19. Support Staff 13 Posted by Path Finder Sup... on 07 Oct, 2019 02:55 PM

    Path Finder Support Team's Avatar

    Hi,

    The email would be _ to contact our developer. Sorry for the inconvenience.

    Best Regards,
    Jordan
    Path Finder Support Team

  20. 14 Posted by kzhui125 on 07 Oct, 2019 03:34 PM

    kzhui125's Avatar

    email sent, please test if you can reproduce, thanks

  21. 15 Posted by kzhui125 on 22 Oct, 2019 05:53 AM

    kzhui125's Avatar

    How is the progress?

  22. Path Finder Support Team closed this discussion on 24 Oct, 2019 09:50 AM.

  23. Path Finder Support Team re-opened this discussion on 24 Oct, 2019 09:51 AM

  24. 16 Posted by kzhui125 on 24 Oct, 2019 12:11 PM

    kzhui125's Avatar

    any update?

  25. Support Staff 17 Posted by Path Finder Sup... on 24 Oct, 2019 12:13 PM

    Path Finder Support Team's Avatar

    Hi Ryze,

    Sorry for the delay!

    Let me ping our developers to see if there are any updates on your issue.

    Please feel free to write us back and we will be happy to assist you.

    Best Regards,
    Jordan 
    Path Finder Support Team

  26. Path Finder Support Team closed this discussion on 24 Oct, 2019 12:13 PM.

  27. kzhui125 re-opened this discussion on 24 Oct, 2019 02:23 PM

  28. 18 Posted by kzhui125 on 24 Oct, 2019 02:23 PM

    kzhui125's Avatar

    Thanks Jordan

  29. Path Finder Support Team closed this discussion on 25 Oct, 2019 09:01 AM.

  30. kzhui125 re-opened this discussion on 14 Nov, 2019 06:58 AM

  31. 19 Posted by kzhui125 on 14 Nov, 2019 06:58 AM

    kzhui125's Avatar

    Now the version is 9.0.3, but this issue is still not resolved.

  32. 20 Posted by Jens Heise on 22 Nov, 2019 10:29 AM

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    WHEN ARE YOU FINALLY GOING TO FIX THIS CRAP? THIS PROBLEM ALREADY EXISTS SINCE YEARS!!!  SINCE AT LEAST 2014 THE SAME SHIT! 郎

  33. 21 Posted by Jens Heise on 22 Nov, 2019 10:36 AM

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    IT MUST BE VERY DIFFICULT FOR YOU GUYS TO COMPARE THE FILE SIZE OF SOURCE AND DESTINATION FILES AT THE END OF THE COPY PROCESS..... OR YOU NEED A BETTER CODER! I POSTED THIS PROBLEM YEARS AGO SOMEWHERE HERE. NOTHING SOLVED! AND YES, I'M REALLY PISSED AT THE MOMENT!

  34. Path Finder Support Team closed this discussion on 22 Nov, 2019 10:39 AM.

  35. Path Finder Support Team re-opened this discussion on 22 Nov, 2019 10:40 AM

  36. Support Staff 22 Posted by Path Finder Sup... on 22 Nov, 2019 10:40 AM

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    Hi,

    Our developers are looking into this issue. I will check if there are any updates and will follow up with you.

    Which version of Microsoft RDP are you using?

    Please feel free to write us back and we will be happy to assist you.

    Best Regards,
    Jordan 
    Path Finder Support Team

  37. Path Finder Support Team closed this discussion on 22 Nov, 2019 10:40 AM.

  38. Path Finder Support Team re-opened this discussion on 22 Nov, 2019 10:48 AM

  39. 23 Posted by kzhui125 on 22 Nov, 2019 11:20 AM

    kzhui125's Avatar

    Hello,

    It seems that version 9.0.4 has fixed this problem.

  40. Support Staff 24 Posted by Path Finder Sup... on 22 Nov, 2019 01:01 PM

    Path Finder Support Team's Avatar

    Hi,

    Yes, this definitely should be fixed in Path Finder 9.0.4 - just confirmed.

    Please feel free to write us back and we will be happy to assist you.

    Best Regards,
    Jordan 
    Path Finder Support Team

  41. Path Finder Support Team closed this discussion on 22 Nov, 2019 01:01 PM.

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