pathfinder8.6 stays in full screen

allan's Avatar

allan

18 Sep, 2019 07:25 PM

I can't get out of full screen. I've clicked in view on enter fullscreen and it enters but it won't revert to small screen--unlike other applications. I click the green dot and it stays in full screen.

  1. Path Finder Support Team closed this discussion on 26 Sep, 2019 12:33 PM.

  2. Path Finder Support Team re-opened this discussion on 26 Sep, 2019 12:35 PM

  3. Support Staff 1 Posted by Path Finder Sup... on 26 Sep, 2019 12:35 PM

    Path Finder Support Team's Avatar

    Hi Allan,

    Which version of OS are you running? Are you able to perform View -> Exit Full Screen command or minimize it with a green button?

    Please feel free to write us back and we will be happy to assist you.

    Best Regards,
    Jordan 
    Path Finder Support Team

  4. Path Finder Support Team closed this discussion on 26 Sep, 2019 12:35 PM.

  5. allan re-opened this discussion on 26 Sep, 2019 04:07 PM

  6. 2 Posted by allan on 26 Sep, 2019 04:07 PM

    allan's Avatar

    I’m using Mojave. I’ve clicked “exit full screen” and clicked the green button. Nothing happens. PF still stays full screen.

    Allan Brockway

  7. Support Staff 3 Posted by Path Finder Sup... on 28 Sep, 2019 01:47 PM

    Path Finder Support Team's Avatar

    Hi allan,

    Are you able to consistently reproduce this? Could you please send us a sample (a snapshot) of PathFinder process in a separate file? This will enable us to analyze what happens with the application. Here's how to get it:

    1. Open Path Finder and reproduce the problem.
    2. Open Activity Monitor from the /Applications/Utilities folder.
    3. Select Path Finder in the process list. To help making a selection, type "Path Finder" in the Filter field.
    4. Click the Sample Process button in the toolbar - this will open a new window entitled "Sample of Path Finder" and a sample of the process is collected.
    5. Click Save and save the sample file.
    6. Close (Command-W) the Sample window opened in step 2.
    7. Send the sample file saved in step 5 to us.

    Looking forward to your reply.

    Best Regards,
    Jordan
    Path Finder Support Team

  8. Path Finder Support Team closed this discussion on 28 Sep, 2019 01:47 PM.

  9. allan re-opened this discussion on 28 Sep, 2019 07:49 PM

  10. 4 Posted by allan on 28 Sep, 2019 07:49 PM

    allan's Avatar

    I am able consistently to reproduce the full screen. Here is the same file.

    Allan

  11. Support Staff 5 Posted by Path Finder Sup... on 30 Sep, 2019 11:08 AM

    Path Finder Support Team's Avatar

    Hi Allan, 

    Thank you for the sample! 

    I have forwarded your email to our developers. It may take some time to investigate the details of the issue. 

    Be sure to let us know should any additional questions arise. 

    Best Regards, 
    Jordan
    Path Finder Support Team

  12. Path Finder Support Team closed this discussion on 30 Sep, 2019 11:08 AM.

  13. Dragan re-opened this discussion on 01 Oct, 2019 08:05 AM

  14. Support Staff 6 Posted by Dragan on 01 Oct, 2019 08:05 AM

    Dragan's Avatar

    Hi Allan,

    When entering and (trying) exiting full screen, do you see any logging messages coming from Path Finder (use Console.app to see all logging messages and filter by process name "Path Finder")? Also, would it be possible for you to upload a short screen recording showing the issue?

    Thanks for your time and support.

  15. 7 Posted by allan on 01 Oct, 2019 05:17 PM

    allan's Avatar

    I don’t know how to take a screen recording.
    Here is the results from Console.app:

    default 13:11:41.322713 -0400 Path Finder TIC TLS Event [1:0x6000034633c0]: 11, Pending(0)
    default 13:11:41.322932 -0400 Path Finder TIC TLS Event [1:0x6000034633c0]: 14, Pending(0)
    default 13:11:41.346067 -0400 Path Finder UNIX error exception: 17
    default 13:11:41.357785 -0400 Path Finder UNIX error exception: 17
    default 13:11:41.361998 -0400 Path Finder System Trust Evaluation yielded status(0)
    default 13:11:41.369365 -0400 Path Finder TIC TLS Trust Result [1:0x6000034633c0]: 0
    default 13:11:41.370312 -0400 Path Finder TIC TLS Event [1:0x6000034633c0]: 2, Pending(0)
    default 13:11:41.414624 -0400 Path Finder nw_endpoint_flow_protocol_connected [C1.1 IPv4#52788bd3:443 in_progress socket-flow (satisfied)] Output protocol connected
    default 13:11:41.414700 -0400 Path Finder nw_connection_report_state_with_handler_locked [C1] reporting state ready
    default 13:11:41.415173 -0400 Path Finder TIC TLS Event [1:0x6000034633c0]: 20, Pending(0)
    default 13:11:41.415328 -0400 Path Finder TIC TCP Conn Connected [1:0x6000034633c0]: Err(16)
    default 13:11:41.415669 -0400 Path Finder TIC TCP Conn Event [1:0x6000034633c0]: 1
    default 13:11:41.415760 -0400 Path Finder TIC TCP Conn Event [1:0x6000034633c0]: 8
    default 13:11:41.415775 -0400 Path Finder TIC TLS Handshake Complete [1:0x6000034633c0]
    default 13:11:41.416312 -0400 Path Finder new connection to <private> config 0x600000038780
    default 13:11:41.420543 -0400 Path Finder Task <07878A05-DD21-41FF-BE3A-71B20C9E28B0>.<1> now using Connection 1
    default 13:11:41.420613 -0400 Path Finder Task <07878A05-DD21-41FF-BE3A-71B20C9E28B0>.<1> sent request, body S
    default 13:11:41.420731 -0400 Path Finder nw_endpoint_flow_protocol_connected [C1.1 IPv4#52788bd3:443 ready socket-flow (satisfied)] Output protocol connected
    default 13:11:42.366692 -0400 Path Finder Task <07878A05-DD21-41FF-BE3A-71B20C9E28B0>.<1> received response, status 200 content U
    default 13:11:42.369405 -0400 Path Finder Task <07878A05-DD21-41FF-BE3A-71B20C9E28B0>.<1> done using Connection 1
    default 13:11:42.369640 -0400 Path Finder Task <07878A05-DD21-41FF-BE3A-71B20C9E28B0>.<1> response ended
    default 13:11:44.192120 -0400 loginwindow -[PersistentAppsSupport saveLogoutPersistentState:finalSnapshot:] | checkAgainstApp is : Path Finder
    default 13:11:44.192484 -0400 loginwindow -[PersistentAppsSupport appShouldBeRelaunched:] | entered. checking app: Path Finder
    default 13:11:44.192895 -0400 loginwindow -[PersistentAppsSupport saveLogoutPersistentState:finalSnapshot:] | Adding to relaunchArray: Path Finder
    default 13:11:44.201341 -0400 loginwindow -[PersistentAppsSupport saveLogoutPersistentState:finalSnapshot:] | Contents:(
            {
            BackgroundState = 2;
            BundleID = "com.cocoatech.pathfinder";
            Hide = 0;
            Path = "/Applications/Path Finder.app";
        },
            {
            BackgroundState = 2;
            BundleID = "com.apple.console";
            Hide = 0;
            Path = "/Applications/Utilities/Console.app";
        },
            {
            BackgroundState = 2;
            BundleID = "com.apple.finder";
            Hide = 0;
            Path = "/System/Library/CoreServices/Finder.app";
        },
            {
            BackgroundState = 2;
            BundleID = "com.apple.safari";
            Hide = 0;
            Path = "/Applications/Safari.app";
        },
            {
            BackgroundState = 2;
            BundleID = "com.apple.mail";
            Hide = 0;
            Path = "/Applications/Mail.app";
        },
            {
            BackgroundState = 3;
            BundleID = "com.fiplab.copyclip2";
            Hide = 0;
            Path = "/Users/allanbrockway/Downloads/CopyClip 2.app";
        },
            {
            BackgroundState = 2;
            BundleID = "com.apple.ical";
            Hide = 0;
            Path = "/Applications/Calendar.app";
        },
            {
            BackgroundState = 2;
            BundleID = "com.agilebits.onepassword7";
            Hide = 0;
            Path = "/Applications/1Password 7.app";
        },
            {
            BackgroundState = 2;
            BundleID = "com.avira.afm";
            Hide = 0;
            Path = "/Applications/Avira Security.app";
        }
    )
    default 13:11:46.880510 -0400 Path Finder Failed to resolve bookmark 7ff5168dea00 with error: Error Domain=NSCocoaErrorDomain Code=4 "The file doesn’t exist."
    default 13:11:46.895548 -0400 Path Finder Failed to resolve bookmark 7ff514c8e830 with error: Error Domain=NSCocoaErrorDomain Code=4 "The file doesn’t exist."
    default 13:11:48.871039 -0400 Path Finder LSExceptions shared instance invalidated for timeout.
    default 13:11:52.245797 -0400 Path Finder Read (Async) options: 80001 -- URL: <private> -- purposeID: 8F09E306-82AD-413C-BC7E-278CFB250ABC -- claimID: 26FC1F83-5C4B-4AD5-A7F1-F88DDCA51DD0
    default 13:11:52.717419 -0400 Path Finder Claim 26FC1F83-5C4B-4AD5-A7F1-F88DDCA51DD0 granted in client
    default 13:11:52.717435 -0400 Path Finder Claim 26FC1F83-5C4B-4AD5-A7F1-F88DDCA51DD0 invoked in client
    default 13:11:52.726122 -0400 Path Finder Read (Async) options: 80001 -- URL: <private> -- purposeID: CCC69E82-9791-4BB2-A958-B97466D25318 -- claimID: 4B2F1334-8AD4-4A88-83FD-80626A3DD69C
    default 13:11:52.728365 -0400 Path Finder Claim 4B2F1334-8AD4-4A88-83FD-80626A3DD69C granted in client
    default 13:11:52.728394 -0400 Path Finder Claim 4B2F1334-8AD4-4A88-83FD-80626A3DD69C invoked in client
    default 13:11:54.262109 -0400 Path Finder Read (Async) options: 80001 -- URL: <private> -- purposeID: 8245B473-6017-460A-A728-64C33ECF2FC5 -- claimID: 8E353347-A441-4F57-90E0-0D037C08E3E1
    default 13:11:54.265439 -0400 Path Finder Claim 8E353347-A441-4F57-90E0-0D037C08E3E1 granted in client
    default 13:11:54.265454 -0400 Path Finder Claim 8E353347-A441-4F57-90E0-0D037C08E3E1 invoked in client
    default 13:11:54.269786 -0400 Path Finder Read (Async) options: 80001 -- URL: <private> -- purposeID: 6F3DC178-5C1F-46C6-9900-43E94134B0B5 -- claimID: 4ECF2893-51E9-43FF-BF6B-1470E492BFB2
    default 13:11:54.271802 -0400 Path Finder Claim 4ECF2893-51E9-43FF-BF6B-1470E492BFB2 granted in client
    default 13:11:54.271816 -0400 Path Finder Claim 4ECF2893-51E9-43FF-BF6B-1470E492BFB2 invoked in client
    default 13:11:54.682989 -0400 Path Finder Read (Async) options: 80001 -- URL: <private> -- purposeID: 000F1321-7759-4CBC-B960-ABD495E49AEC -- claimID: 48FB5E8A-C182-45BF-B1A7-D959740856FC
    default 13:11:54.685882 -0400 Path Finder Claim 48FB5E8A-C182-45BF-B1A7-D959740856FC granted in client
    default 13:11:54.685895 -0400 Path Finder Claim 48FB5E8A-C182-45BF-B1A7-D959740856FC invoked in client
    default 13:11:54.714944 -0400 Path Finder Read (Async) options: 80001 -- URL: <private> -- purposeID: BEAF0254-3A0F-4EE5-8498-7EC74D041430 -- claimID: 23AD7396-ADAB-4047-A025-C22CD15EF4AF
    default 13:11:54.716431 -0400 Path Finder Claim 23AD7396-ADAB-4047-A025-C22CD15EF4AF granted in client
    default 13:11:54.716444 -0400 Path Finder Claim 23AD7396-ADAB-4047-A025-C22CD15EF4AF invoked in client
    default 13:11:54.719487 -0400 Path Finder Read (Async) options: 80001 -- URL: <private> -- purposeID: FFA90FC6-0FE2-423A-BBA7-E6F4052E7217 -- claimID: 6A022908-4213-47A6-A030-8166C0FD5721
    default 13:11:54.720871 -0400 Path Finder Claim 6A022908-4213-47A6-A030-8166C0FD5721 granted in client
    default 13:11:54.720885 -0400 Path Finder Claim 6A022908-4213-47A6-A030-8166C0FD5721 invoked in client
    default 13:11:54.935739 -0400 Path Finder Read (Async) options: 80001 -- URL: <private> -- purposeID: FE028969-6FEF-49BC-B308-51D8D4252023 -- claimID: 71FDC4A5-29E9-4912-9664-229600B731DD
    default 13:11:54.989351 -0400 Path Finder Claim 71FDC4A5-29E9-4912-9664-229600B731DD granted in client
    default 13:11:54.989385 -0400 Path Finder Claim 71FDC4A5-29E9-4912-9664-229600B731DD invoked in client
    default 13:11:55.104642 -0400 Path Finder Read (Async) options: 80001 -- URL: <private> -- purposeID: F97CA8F7-5186-4041-A6F2-B0A69E7BF636 -- claimID: 374FF3E8-07FE-4368-AE50-7DE31B3758A5
    default 13:11:55.108549 -0400 Path Finder Claim 374FF3E8-07FE-4368-AE50-7DE31B3758A5 granted in client
    default 13:11:55.108563 -0400 Path Finder Claim 374FF3E8-07FE-4368-AE50-7DE31B3758A5 invoked in client
    default 13:11:55.116216 -0400 Path Finder Read (Async) options: 80001 -- URL: <private> -- purposeID: 2F62CF18-1D23-4908-8C9C-FBEEFD511425 -- claimID: 72255685-7754-4401-A4EC-7AD8201D1629
    default 13:11:55.116862 -0400 Path Finder Claim 72255685-7754-4401-A4EC-7AD8201D1629 granted in client
    default 13:11:55.116877 -0400 Path Finder Claim 72255685-7754-4401-A4EC-7AD8201D1629 invoked in client
    default 13:11:55.182652 -0400 Path Finder Read (Async) options: 80001 -- URL: <private> -- purposeID: 99754A4E-0AB9-470E-9D01-143E8C616484 -- claimID: F86A559F-283B-4EF0-BD9A-979E6E2CE24D
    default 13:11:55.183177 -0400 Path Finder Claim F86A559F-283B-4EF0-BD9A-979E6E2CE24D granted in client
    default 13:11:55.183191 -0400 Path Finder Claim F86A559F-283B-4EF0-BD9A-979E6E2CE24D invoked in client
    default 13:11:55.186806 -0400 Path Finder Read (Async) options: 80001 -- URL: <private> -- purposeID: BD3F861B-DA1A-4C09-B254-FEBC3C0B37EE -- claimID: 9B385DDA-A29B-498E-98D2-0304C8FAA21B
    default 13:11:55.187528 -0400 Path Finder Claim 9B385DDA-A29B-498E-98D2-0304C8FAA21B granted in client
    default 13:11:55.187542 -0400 Path Finder Claim 9B385DDA-A29B-498E-98D2-0304C8FAA21B invoked in client
    default 13:11:55.254638 -0400 Path Finder Read (Async) options: 80001 -- URL: <private> -- purposeID: E5700992-DDAE-4C28-B4F4-AB9D478F5E4A -- claimID: 5C586E4D-74AA-4182-8887-326909AE6C6D
    default 13:11:55.255193 -0400 Path Finder Claim 5C586E4D-74AA-4182-8887-326909AE6C6D granted in client
    default 13:11:55.255208 -0400 Path Finder Claim 5C586E4D-74AA-4182-8887-326909AE6C6D invoked in client
    default 13:11:55.283315 -0400 Path Finder Read (Async) options: 80001 -- URL: <private> -- purposeID: 657ACC4B-2A7F-4053-A6C4-AB6BD000BDFC -- claimID: AD5A2599-A130-41C3-AEC6-6EBDA93E5C8F
    default 13:11:55.283916 -0400 Path Finder Claim AD5A2599-A130-41C3-AEC6-6EBDA93E5C8F granted in client
    default 13:11:55.283934 -0400 Path Finder Claim AD5A2599-A130-41C3-AEC6-6EBDA93E5C8F invoked in client
    default 13:11:55.286292 -0400 Path Finder Read (Async) options: 80001 -- URL: <private> -- purposeID: 32BC67EF-7D8E-4E37-863A-BA171F8EDFA0 -- claimID: F798DDBA-98BD-4C9E-BFA3-9896A020F1F8
    default 13:11:55.286861 -0400 Path Finder Claim F798DDBA-98BD-4C9E-BFA3-9896A020F1F8 granted in client
    default 13:11:55.286874 -0400 Path Finder Claim F798DDBA-98BD-4C9E-BFA3-9896A020F1F8 invoked in client
    default 13:11:55.506693 -0400 Path Finder Read (Async) options: 80001 -- URL: <private> -- purposeID: E60CEC5D-ED7C-4638-A4EA-C2E5862673BC -- claimID: 5E51D66E-392B-44B6-B533-6E614B29043B
    default 13:11:55.510852 -0400 Path Finder Claim 5E51D66E-392B-44B6-B533-6E614B29043B granted in client
    default 13:11:55.510871 -0400 Path Finder Claim 5E51D66E-392B-44B6-B533-6E614B29043B invoked in client
    default 13:11:55.569514 -0400 Path Finder Read (Async) options: 80001 -- URL: <private> -- purposeID: A513E77C-79DF-4590-9F30-9FCBAEE539FC -- claimID: 9281D890-97B2-408E-9B1A-2222674EB2D1
    default 13:11:55.570137 -0400 Path Finder Claim 9281D890-97B2-408E-9B1A-2222674EB2D1 granted in client
    default 13:11:55.570150 -0400 Path Finder Claim 9281D890-97B2-408E-9B1A-2222674EB2D1 invoked in client
    default 13:11:55.573511 -0400 Path Finder Read (Async) options: 80001 -- URL: <private> -- purposeID: A9CAA04E-A4E3-432D-9A76-C2F0E544FFD7 -- claimID: C7173119-F712-42C5-95C2-0512075558D6
    default 13:11:55.574187 -0400 Path Finder Claim C7173119-F712-42C5-95C2-0512075558D6 granted in client
    default 13:11:55.574200 -0400 Path Finder Claim C7173119-F712-42C5-95C2-0512075558D6 invoked in client
    default 13:11:55.910765 -0400 Path Finder 27366555: RECEIVED OUT-OF-SEQUENCE NOTIFICATION: 100 vs 189, 513, <private>
    error 13:11:56.083486 -0400 kernel Sandbox: Path Finder(47975) System Policy: deny(2) file-write-data /Users/allanbrockway/Library/Saved Application State/com.cocoatech.PathFinder.savedState/window_1.data
    default 13:11:56.083530 -0400 Path Finder -[NSPersistentUIWindowSnapshotter writeWindowSnapshot:length:width:height:bytesPerRow:toFile:inDirectory:encryptingWithKey:uuid:checksum:fd:]: 0 == ftruncate(fd, finalFileSize) failed on line 797: No such file or directory
    default 13:11:56.091732 -0400 Path Finder -[NSPersistentUIWindowSnapshotter writeWindowSnapshot:length:width:height:bytesPerRow:toFile:inDirectory:encryptingWithKey:uuid:checksum:fd:]: 0 == ftruncate(fd, fileLength) failed on line 868: No such file or directory

  16. Support Staff 8 Posted by Path Finder Sup... on 02 Oct, 2019 06:18 PM

    Path Finder Support Team's Avatar

    Hi Allan,

    You may take a screen recording using the Command + Shift + 5 shortcut since macOS Mojave. It doesn't have to be long, just long enough to demonstrate the issue.

    Let me know how it goes. 

    Best Regards, 

    Jordan

    Path Finder Support Team 

  17. Path Finder Support Team closed this discussion on 02 Oct, 2019 06:18 PM.

  18. allan re-opened this discussion on 06 Oct, 2019 04:24 PM

  19. 9 Posted by allan on 06 Oct, 2019 04:24 PM

    allan's Avatar

    I’m going to be away from my computer for the next 2 weeks. I’ll try the video when I get back.

    Allan Brockway

  20. Path Finder Support Team closed this discussion on 07 Oct, 2019 09:12 AM.

  21. Path Finder Support Team re-opened this discussion on 07 Oct, 2019 09:12 AM

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