Quick menu cannot launch symbolic link

amcy's Avatar

amcy

15 Sep, 2019 10:27 PM

I have a file in a directory that is in the "quick menu" (along the top edge) that is a symbolic link (not an Apple alias, although I haven't tried that). When I select the file, I expect the associated app to launch. Instead I get the message "The operation cannot be completed because the original item ... can't be found". If I open the directory, again from the menu, I can launch the relevant app by clicking on the file.

  1. Support Staff 1 Posted by Path Finder Sup... on 21 Sep, 2019 01:23 PM

    Path Finder Support Team's Avatar

    Hi,

    Which version of Path Finder and macOS are you running? Is the item located on an internal drive, or a network/external one?

    Looking forward to your reply.

    Best Regards,
    Jordan 
    Path Finder Support Team

  2. Path Finder Support Team closed this discussion on 21 Sep, 2019 01:23 PM.

  3. amcy re-opened this discussion on 21 Sep, 2019 07:08 PM

  4. 2 Posted by amcy on 21 Sep, 2019 07:08 PM

    amcy's Avatar

    Hi,

    PF 8.5.1 (1964) [I should be able to copy that from the About box!!]
    MacOS 10.14.6 (18G95)

    I forgot to note that the first time I select that file after reboot using the mechanism I described, it works, then it stops working, so it’s clearly some sort of caching problem.

    Thank you for your attention.

    -------------------------------------------------------------------------------

    Anthony Yeracaris
    67 Wildwood Avenue
    Newton, MA 02460
    H: 617-244-5927
    M: 617-895-6750
    mailto:[email blocked]

  5. Support Staff 3 Posted by Path Finder Sup... on 25 Sep, 2019 04:47 PM

    Path Finder Support Team's Avatar

    Hi Anthony, 

    Does the issue persist on Path Finder 8.6?

    Could you send us a sample (a snapshot) of Path Finder process in a separate file? This will enable us to analyze what happens with the application. Here's how to get it:

    1. Open Path Finder and reproduce the problem.
    2. Open Activity Monitor from the /Applications/Utilities folder.
    3. Select Path Finder in the process list. To help making a selection, type "Path Finder" in the Filter field.
    4. Click the Sample Process button in the toolbar - this will open a new window entitled "Sample of Path Finder" and a sample of the process is collected.
    5. Click Save and save the sample file.  
    6. Close (Command-W) the Sample window opened in step 2.
    7. Send the sample file saved in step 5 to us.

    Looking forward to your reply.

    Best Regards,
    Jordan
    Path Finder Support Team

  6. Path Finder Support Team closed this discussion on 25 Sep, 2019 04:47 PM.

  7. amcy re-opened this discussion on 27 Sep, 2019 12:58 AM

  8. 4 Posted by amcy on 27 Sep, 2019 12:58 AM

    amcy's Avatar

    Is this what you meant?

  9. Support Staff 5 Posted by Path Finder Sup... on 28 Sep, 2019 02:57 PM

    Path Finder Support Team's Avatar

    Hi Anthony, 

    Yes, thank you for the sample! 

    I have forwarded your email to our developers. It may take some time to investigate the details of the issue. 

    Be sure to let us know should any additional questions arise. 

    Best Regards, 
    Jordan
    Path Finder Support Team

  10. Path Finder Support Team closed this discussion on 28 Sep, 2019 02:57 PM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac