drag and drop not working from time to time

barry raybould's Avatar

barry raybould

29 Aug, 2019 09:56 AM

For a long time now, drag and drop to move files from one folder to another just stops working every now and again. It is a very frustrating bug. There is no pattern to it. It just stops working and will only work again after you close pathfinder then reopen the application.

  1. Support Staff 1 Posted by Path Finder Sup... on 03 Oct, 2019 12:19 PM

    Path Finder Support Team's Avatar

    Hi Barry, 

    May I ask you to follow the instruction and check if the issue still persists: 

    1. Delete Path Finder and its traces according to the article: 
      http://support.cocoatech.com/kb/installation-and-compatibility/how-...
      (The AppCleaner option is highly recommended) 
    2. Download the latest version of the app from our site

    3. Launch Path Finder and move it to the Apps folder as the app suggests

    This should only be required once.

    Let me know how it goes. 

    Best Regards, 

    Jordan

    Path Finder Support Team 

  2. Path Finder Support Team closed this discussion on 03 Oct, 2019 12:19 PM.

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