Path Finder blank screen on startup

Radek's Avatar

Radek

20 Aug, 2019 07:48 AM

Path Finder shows only a blank screen on startup.

System:
Path Finder 8.6 (1977)
Mac OS: Mojave 10.14.6

  1. Support Staff 1 Posted by Path Finder Sup... on 21 Aug, 2019 02:07 PM

    Path Finder Support Team's Avatar

    Hi Radek, 

    Thanks for reporting this!

    Is this a fresh install or have you used Path Finder before? Are there any steps we could follow to reproduce this issue?

    May I ask you to follow the clean reinstall instruction and check if the issue still persists: 

    1. Delete Path Finder and its traces according to the article: 
      http://support.cocoatech.com/kb/installation-and-compatibility/how-...
      (The AppCleaner option is highly recommended) 
    2. Download the latest version of the app from our site

    3. Launch Path Finder and move it to the Apps folder as the app suggests

    Note: All your preferences will be reset.

    Let me know how it goes. 

    Best Regards, 

    Jordan

    Path Finder Support Team 

  2. Path Finder Support Team closed this discussion on 21 Aug, 2019 02:07 PM.

  3. Radoslaw Kuczynski re-opened this discussion on 26 Aug, 2019 10:58 AM

  4. 2 Posted by Radoslaw Kuczyn... on 26 Aug, 2019 10:58 AM

    Radoslaw Kuczynski's Avatar

    It helped! Thank you,
    Radosław.

    Od: Path Finder Support Team <[email blocked]>
    Odpowiedź do: "[email blocked]" <[email blocked]>
    Data: środa, 21 sierpnia 2019 16:07
    Do: "[email blocked]" <[email blocked]>
    Temat: Cocoatech Support

    From: Path Finder Support Team (Cocoatech Support) Subject: Path Finder blank screen on startup

    Hi Radek,

    Thanks for reporting this!

    Is this a fresh install or have you used Path Finder before? Are there any steps we could follow to reproduce this issue?

    May I ask you to follow the clean reinstall instruction and check if the issue still persists:

      1. Delete Path Finder and its traces according to the article:

    http://support.cocoatech.com/kb/installation-and-compatibility/how-do-i-completely-uninstall-path-finder (The AppCleaner option is highly recommended)

      1. Download the latest version of the app from our site
      2. Launch Path Finder and move it to the Apps folder as the app suggests

    Note: All your preferences will be reset.

    Let me know how it goes.

    Best Regards,

    Jordan

    Path Finder Support Team

    View this discussion at our support site online: https://support.cocoatech.com/discussions/problems/148512-path-finder-blank-screen-on-startup

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