Still can not reorder Sidebar Favorites

markdesign's Avatar

markdesign

13 Aug, 2019 06:29 PM

When clicking and reordering folders in the sidebar, it snaps to a different spot.

Can not constantly order the folders.

macOS Mojave 10.14.6
Pathfinder 8.6

this problem has not been fixed since reported 7 months ago !!

  1. Support Staff 1 Posted by Path Finder Sup... on 14 Aug, 2019 02:08 PM

    Path Finder Support Team's Avatar

    Hi Mark,

    Could you send us a sample (a snapshot) of Path Finder process in a separate file? This will enable us to analyze what happens with the application. Here's how to get it:

    1. Open Path Finder and reproduce the problem.
    2. Open Activity Monitor from the /Applications/Utilities folder.
    3. Select Path Finder in the process list. To help making a selection, type "Path Finder" in the Filter field.
    4. Click the Sample Process button in the toolbar - this will open a new window entitled "Sample of Path Finder" and a sample of the process is collected.
    5. Click Save and save the sample file.
    6. Close (Command-W) the Sample window opened in step 2.
    7. Send the sample file saved in step 5 to us.

    Looking forward to your reply.

    Best Regards,
    Jordan
    Path Finder Support Team

  2. Path Finder Support Team closed this discussion on 14 Aug, 2019 02:08 PM.

  3. markdesign re-opened this discussion on 14 Aug, 2019 04:30 PM

  4. 2 Posted by markdesign on 14 Aug, 2019 04:30 PM

    markdesign's Avatar

    sample file attached.

    Thank you,
    ~mark

  5. Support Staff 3 Posted by Path Finder Sup... on 16 Aug, 2019 12:04 PM

    Path Finder Support Team's Avatar

    Hi Mark, 

    Thank you for the sample! 

    I have forwarded your email to our developers. It may take some time to investigate the details of the issue. 

    Be sure to let us know should any additional questions arise. 

    Best Regards, 
    Jordan
    Path Finder Support Team

  6. Path Finder Support Team closed this discussion on 16 Aug, 2019 12:04 PM.

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