Clicking drives in Sidebar doesn't go to them in main window

loyed's Avatar

loyed

22 Jul, 2019 11:10 PM

In the latest Path Finder I've noticed that quite often Path Finder seems to get STUCK in its current window and when you click onto a new drive in the sidebar it doesn't change the location and go there.

The Recent Folders will change as you click drives in the sidebar but the main window remains stuck. I can manually move up a directory level with a CMD+up arrow and that wakes it up and it then works. Until it then becomes stuck again.

  1. Support Staff 1 Posted by Path Finder Sup... on 27 Jul, 2019 12:32 PM

    Path Finder Support Team's Avatar

    Hi Scott, 

    Thanks for your report!

    Does it happen randomly, or for example after you wake your Mac? Which version of macOS and Path Finder 8 do you have installed?

    Could you send us a sample (a snapshot) of PathFinder process in a separate file - this will enable us to analyze what happens with the application. Here's how to get it:

    1. Open Path Finder and reproduce the problem.
    2. Open Activity Monitor from the /Applications/Utilities folder.
    3. Select Path Finder in the process list. To help making a selection, type "Path Finder" in the Filter field.
    4. Click the Sample Process button in the toolbar - this will open a new window entitled "Sample of Path Finder" and a sample of the process is collected.
    5. Click Save and save the sample file.
    6. Close (Command-W) the Sample window opened in step 2.
    7. Send the sample file saved in step 5 to us.

    Looking forward to your reply.

    Best Regards,
    Jordan
    Path Finder Support Team

  2. Path Finder Support Team closed this discussion on 27 Jul, 2019 12:32 PM.

  3. loyed re-opened this discussion on 11 Aug, 2019 06:58 PM

  4. 2 Posted by loyed on 11 Aug, 2019 06:58 PM

    loyed's Avatar
  5. Support Staff 3 Posted by Path Finder Sup... on 12 Aug, 2019 07:58 AM

    Path Finder Support Team's Avatar

    Hi Scott, 

    Thank you for the sample! 

    I have forwarded your email to our developers. It may take some time to investigate the details of the issue. 

    Be sure to let us know should any additional questions arise. 

    Best Regards, 
    Jordan
    Path Finder Support Team

  6. Path Finder Support Team closed this discussion on 12 Aug, 2019 07:58 AM.

  7. loyed re-opened this discussion on 05 Nov, 2019 02:45 PM

  8. 4 Posted by loyed on 05 Nov, 2019 02:45 PM

    loyed's Avatar

    Any update here? I sent over the samples. Was this fixed in 9?

  9. Support Staff 5 Posted by Path Finder Sup... on 12 Sep, 2020 09:27 AM

    Path Finder Support Team's Avatar

    Hi there, 

    Mary from Path Finder support here!

    First of all, please accept my apologies for such a delayed response. I understand how frustrating it might be not to receive any response for such a long time. I apologize and will make sure this won’t happen again.

    Yes, our developer have fixed this issue in the recent versions of Path Finder. Let me know if the issue still persists.

    Should you have anything else you’d like to address, do not hesitate to let us know!

    Best Regards,
    Mary 
    Path Finder Support Team

  10. Path Finder Support Team closed this discussion on 12 Sep, 2020 09:27 AM.

  11. loyed re-opened this discussion on 02 Mar, 2021 04:00 PM

  12. 6 Posted by loyed on 02 Mar, 2021 04:00 PM

    loyed's Avatar

    This is still happening in version 10

  13. Support Staff 7 Posted by Path Finder Sup... on 06 Mar, 2021 02:40 PM

    Path Finder Support Team's Avatar

    Hi there,

    May I ask you to follow the instruction and check if the issue still persists: 

    1. Delete Path Finder and its traces via AppCleaner
    2. Download the latest version of the app from our site
    3. Launch Path Finder and move it to the Apps folder as the app suggests

    Please note that the uninstallation disregards all preferences you have set on your end. If you’d like to save them, make sure to navigate to the following path and copy both preference file and folder to the safe location.

    ~/Users/your_username/Library/Application Support/Path Finder/Settings (folder) ~/Users/your_username/Library/Preferences/com.cocoatech.PathFinder.plist (list) 

    Once you re-install your app, replace the new files in the same location, with a previously saved files.

    If the issue persists, please send us a sample (a snapshot) of Path Finder process in a separate file. This will enable us to analyze what happens with the application.

    Here's how to get it:
    1. Open Path Finder and reproduce the problem. If the problem is dynamic (e.g. unexpected action result), please try reproducing it during the sample collection.
    2. Open Activity Monitor from the /Applications/Utilities folder.
    3. Select Path Finder in the process list. To help making a selection, type "Path Finder" in the Filter field.
    4. Click the Sample Process button in the toolbar - this will open a new window entitled "Sample of Path Finder" and a sample of the process is collected.
    5. Click Save and save the sample file.
    6. Close (Command-W) the Sample window opened in step 2.
    7. Send the sample file saved in step 5 to us.

    Looking forward to your reply!

    Best Regards,
    Mary
    Path Finder Support Team

  14. Path Finder Support Team closed this discussion on 06 Mar, 2021 02:40 PM.

  15. Path Finder Support Team re-opened this discussion on 20 Mar, 2021 02:27 PM

  16. Path Finder Support Team closed this discussion on 20 Mar, 2021 02:27 PM.

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