cannot rearrange items in sidebar

djjjk's Avatar

djjjk

20 Jul, 2019 07:00 PM

I can't rearrange items in the PF8 sidebar with accuracy. They hop all over the place, never go to the position you want. Both PF7 & PF8 are not working properly on OS 10.14.3. You can't move items properly. You can't add items to match Finder. In PF7 things disappear.

Once useful, what is the point of Pathfinder, in it's current state? I realise that Apple don't make things easy but you shouldn't be releasing this (and charging for), a half-baked piece of software.

Hope some improvements on the way!

  1. Support Staff 1 Posted by Path Finder Sup... on 21 Jul, 2019 10:18 AM

    Path Finder Support Team's Avatar

    Hi Damian,

    In order for me to best assist you could you make a screen recording of the issue and send it to us, please? 
      To make a screen recording please follow the steps below:

    1. Launch Finder>Applications>Quick Time Player.

    2. Tray Menu>File>New Screen Recording.

    I believe this is going to help us a lot! Looking forward to your reply. 

    Best regards,

    Jordan
    Path Finder Support Team

  2. Path Finder Support Team closed this discussion on 21 Jul, 2019 10:18 AM.

  3. djjjk re-opened this discussion on 21 Jul, 2019 12:42 PM

  4. 2 Posted by djjjk on 21 Jul, 2019 12:42 PM

    djjjk's Avatar

    Hi Jordan,

    here is the movie of me trying (unsuccessfully) to move items in the list to “an exact” location… they jump all over the place.

    Using OS 10.14.3

    Thanks for your help.

    Regards
    Damian

  5. Support Staff 3 Posted by Path Finder Sup... on 28 Jul, 2019 12:11 PM

    Path Finder Support Team's Avatar

    Hi Damian, 

    Thank you for reporting this!

    Could you send us a sample (a snapshot) of Path Finder process in a separate file? This will enable us to analyze what happens with the application. Here's how to get it:

    1. Open Path Finder and reproduce the problem (if possible, attempt a move while the sample is collected).
    2. Open Activity Monitor from the /Applications/Utilities folder.
    3. Select Path Finder in the process list. To help making a selection, type "Path Finder" in the Filter field.
    4. Click the Sample Process button in the toolbar - this will open a new window entitled "Sample of Path Finder" and a sample of the process is collected.
    5. Click Save and save the sample file.
    6. Close (Command-W) the Sample window opened in step 2.
    7. Send the sample file saved in step 5 to us.

    Looking forward to your reply.

    Best Regards,
    Jordan
    Path Finder Support Team

  6. Path Finder Support Team closed this discussion on 28 Jul, 2019 12:11 PM.

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