Issues expanding .gz and .tar files

feek's Avatar

feek

12 Jul, 2019 12:35 PM

Hi,
latest version of PF 8.5.4 does not support expanding .gz and .tar files any more and generated zip files give some errors expanding on external webservers.......
= feek

  1. Support Staff 1 Posted by Path Finder Sup... on 14 Jul, 2019 11:04 AM

    Path Finder Support Team's Avatar

    Hi Feek,

    Thanks for reaching out!

    What error are you seeing? Does the issue persist on a local drive/external drives?

    Please feel free to write us back and we will be happy to assist you.

    Best Regards,
    Jordan 
    Path Finder Support Team

  2. Path Finder Support Team closed this discussion on 14 Jul, 2019 11:04 AM.

  3. feek re-opened this discussion on 14 Jul, 2019 11:14 AM

  4. 2 Posted by feek on 14 Jul, 2019 11:14 AM

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  5. 3 Posted by Feek on 14 Jul, 2019 11:15 AM

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  6. Support Staff 4 Posted by Path Finder Sup... on 14 Jul, 2019 11:22 AM

    Path Finder Support Team's Avatar

    Hi Feek,

    It seems to be a .rar file, not a .tar/.gz file. Is this RAR5, by any chance?

    Please feel free to write us back and we will be happy to assist you.

    Best Regards,
    Jordan 
    Path Finder Support Team

  7. Path Finder Support Team closed this discussion on 14 Jul, 2019 11:22 AM.

  8. Feek re-opened this discussion on 14 Jul, 2019 11:25 AM

  9. 5 Posted by Feek on 14 Jul, 2019 11:25 AM

    Feek's Avatar

    Same for .tar and .gz

    Posted this issue long time ago in the Discord PF beta channel. Why are the developers not responding anymore?

    == feek

  10. Support Staff 6 Posted by Path Finder Sup... on 14 Jul, 2019 12:19 PM

    Path Finder Support Team's Avatar

    Hi Feek, 

    Our developers are quite busy lately. They are reading the channel but not actively responding, sorry for the inconvenience.

    Could you send us a sample (a snapshot) of PathFinder process in a separate file - this will enable us to analyze what happens with the application. Here's how to get it:

    1. Open Path Finder and reproduce the problem.
    2. Open Activity Monitor from the /Applications/Utilities folder.
    3. Select Path Finder in the process list. To help making a selection, type "Path Finder" in the Filter field.
    4. Click the Sample Process button in the toolbar - this will open a new window entitled "Sample of Path Finder" and a sample of the process is collected.
    5. Click Save and save the sample file.
    6. Close (Command-W) the Sample window opened in step 2.
    7. Send the sample file saved in step 5 to us.

    Looking forward to your reply.

    Best Regards,
    Jordan
    Path Finder Support Team

  11. Path Finder Support Team closed this discussion on 14 Jul, 2019 12:19 PM.

  12. Feek re-opened this discussion on 14 Jul, 2019 07:03 PM

  13. 7 Posted by Feek on 14 Jul, 2019 07:03 PM

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  14. Support Staff 8 Posted by Path Finder Sup... on 15 Jul, 2019 06:23 AM

    Path Finder Support Team's Avatar

    Hi Feek, 

    Thank you for the sample! 

    I have forwarded your email to our developers. It may take some time to investigate the details of the issue. 

    Be sure to let us know should any additional questions arise. 

    Best Regards, 
    Jordan
    Path Finder Support Team

  15. Path Finder Support Team closed this discussion on 15 Jul, 2019 06:23 AM.

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