Pathfinder not seeing 'some' external drives

padriver's Avatar

padriver

05 Jul, 2019 08:14 AM

Pathfinder 8.5.4 / macOS Mojave 10.14.5

I have two external drives, one for time machine backup and another for file storage (FAT 32)

Pathfinder can see the time machine drive, but not my file storage drive. Finder on the other hand can see both drives and Disk Utility confirms that both drives are mounted.

A sample file is attached.

How can this be fixed?

  1. Support Staff 1 Posted by Path Finder Sup... on 05 Jul, 2019 02:29 PM

    Path Finder Support Team's Avatar

    Hi Paul,

    Thanks for reporting this!

    Could you please try to eject and reconnect that FAT32 drive? What happens if you try to "Reveal in Path Finder" the file storage drive?

    Please feel free to write us back and we will be happy to assist you.

    Best Regards,
    Jordan 
    Path Finder Support Team

  2. Path Finder Support Team closed this discussion on 05 Jul, 2019 02:29 PM.

  3. padriver re-opened this discussion on 06 Jul, 2019 08:08 AM

  4. 2 Posted by padriver on 06 Jul, 2019 08:08 AM

    padriver's Avatar

    I am not sure what the expected behaviour of reveal in finder is, only to
    say that I didn't notice anything.

    For now I have a workaround. Viewing Paul's Macbook Pro in the sidebar
    reveals the drive and I can access it from there. In the pasty however, it
    has always appeared automatically in the sidebar.

    Be good to have a permanent fix

    ---
    Paul Driver
    Ilkley, West Yorkshire, UK
    [email blocked]
    +44 7718 782828

  5. Support Staff 3 Posted by Path Finder Sup... on 06 Jul, 2019 11:31 AM

    Path Finder Support Team's Avatar

    Hi Paul, 

    Thank you for the sample! 

    I have forwarded your email to our developers. It may take some time to investigate the details of the issue. 

    Be sure to let us know should any additional questions arise. 

    Best Regards, 
    Jordan
    Path Finder Support Team

  6. Path Finder Support Team closed this discussion on 06 Jul, 2019 11:31 AM.

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