Dropbox dialog box empty

albert's Avatar

albert

04 Jul, 2019 04:08 AM

I'm having the same problem someone else recently had. My system is a fresh, clean installation of macOS 10.14.5 on a new machine with Path Finder 8.5.4 (all latest versions).

I do have the Dropbox app installed, running, and up to date.

I am running AdGuard (perhaps that's blocking pop-ups?) but have switched it off and relaunched Path Finder, to no avail.

  1. Support Staff 1 Posted by Path Finder Sup... on 04 Jul, 2019 10:59 AM

    Path Finder Support Team's Avatar

    Hi Albert,

    Are you already logged in in DropBox? Do you have any anti-malware or firewall software installed (e.g. LittleSnitch) that might be blocking connections?

    Looking forward to your reply.

    Best Regards,
    Jordan 
    Path Finder Support Team

  2. Path Finder Support Team closed this discussion on 04 Jul, 2019 10:59 AM.

  3. albert re-opened this discussion on 04 Jul, 2019 11:01 AM

  4. 2 Posted by albert on 04 Jul, 2019 11:01 AM

    albert's Avatar

    Hi Jordan,

    I only have AdGuard installed, but again, I disabled it and relaunched Path Finder to no avail.

    Yes, I'm logged in to Dropbox.

    Best,

    Albert

  5. 3 Posted by Ted on 07 Jul, 2019 09:38 PM

    Ted's Avatar

    Same problem

  6. Support Staff 4 Posted by Path Finder Sup... on 11 Jul, 2019 02:47 PM

    Path Finder Support Team's Avatar

    Hi Albert,

    Could you send us a sample (a snapshot) of PathFinder process in a separate file - this will enable us to analyze what happens with the application. Here's how to get it:

    1. Open Path Finder and reproduce the problem.
    2. Open Activity Monitor from the /Applications/Utilities folder.
    3. Select Path Finder in the process list. To help making a selection, type "Path Finder" in the Filter field.
    4. Click the Sample Process button in the toolbar - this will open a new window entitled "Sample of Path Finder" and a sample of the process is collected.
    5. Click Save and save the sample file.
    6. Close (Command-W) the Sample window opened in step 2.
    7. Send the sample file saved in step 5 to us.

    Looking forward to your reply.

    Best Regards,
    Jordan
    Path Finder Support Team

  7. Path Finder Support Team closed this discussion on 11 Jul, 2019 02:47 PM.

  8. albert re-opened this discussion on 11 Jul, 2019 02:49 PM

  9. 5 Posted by albert on 11 Jul, 2019 02:49 PM

    albert's Avatar

    Hi Jordan,

    Sure, here's the sample.

    Kind regards,

    Albert

  10. Support Staff 6 Posted by Path Finder Sup... on 13 Jul, 2019 12:11 PM

    Path Finder Support Team's Avatar

    Hi Albert, 

    May I ask you to follow the instruction and check if the issue still persists: 

    1. Delete Path Finder and its traces according to the article: 
      http://support.cocoatech.com/kb/installation-and-compatibility/how-...
      (The AppCleaner option is highly recommended) 
    2. Download the latest version of the app from our site
    3. Launch Path Finder and move it to the Apps folder as the app suggests

    Note: Your preferences will be reset.

    Let me know how it goes. 

    Best Regards, 
    Jordan
    Path Finder Support Team 

  11. Path Finder Support Team closed this discussion on 13 Jul, 2019 12:11 PM.

  12. albert re-opened this discussion on 14 Jul, 2019 08:01 AM

  13. 7 Posted by albert on 14 Jul, 2019 08:01 AM

    albert's Avatar

    Hi Jordan,

    I followed the instructions exactly yet still get the blank popup window even after a completely fresh installation of PF8. Any ideas?

    Kind regards,

    Albert

  14. 8 Posted by albert on 14 Jul, 2019 05:28 PM

    albert's Avatar

    Hi Jordan,

    I restarted my Mac and launched PF8 after the new install. This time it worked!

    Kind regards,

    Albert

  15. Path Finder Support Team closed this discussion on 15 Jul, 2019 01:54 PM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac